How to Measure Customer Satisfaction, Hill, Nigel

Автор: Makoto Yokoo
Название: Distributed Constraint Satisfaction
ISBN: 3642640206 ISBN-13(EAN): 9783642640209
Издательство: Springer
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Цена: 65210.00 T
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Описание: Distributed Constraint Satisfaction gives an overview of Constraint Satisfaction Problems (CSPs), adapts related search algorithms and consistency algorithms for applications to multi-agent systems, and consolidates recent research devoted to cooperation in such systems.

Автор: Berners, Philip (edge Hotel School, University Of Essex, Uk) Martin, Adrian
Название: Practical guide to achieving customer satisfaction in events and hotels
ISBN: 0367723859 ISBN-13(EAN): 9780367723859
Издательство: Taylor&Francis
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Цена: 35720.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels.

Название: Know Your Customer
ISBN: 1557865531 ISBN-13(EAN): 9781557865533
Издательство: Wiley
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Цена: 29560.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: * Integrates customer value and satisfaction into a comprehensive systematic measurement process called customer value determination. * Discusses predictions of future changes in customer value and satisfaction. * Explores actual company experiences which illustrate measurement techniques.

Автор: Lafreniere, Daniel
Название: Delivering fantastic customer experience
ISBN: 0367346036 ISBN-13(EAN): 9780367346034
Издательство: Taylor&Francis
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Цена: 22450.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book is for anyone who works serving customers in a B2C company or other businesses in a B2B environment. Everyone has an important role to play in creating a good customer experience, whether it be managers, associates, sales reps, marketing professionals, web strategists, accountants, customer service reps, delivery people or installers.

Автор: Stauss, Bernd Seidel, Wolfgang
Название: Effective complaint management
ISBN: 3319987046 ISBN-13(EAN): 9783319987040
Издательство: Springer
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Цена: 83850.00 T
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Описание: Further, it discusses the relevant `backstage` tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.

Автор: Waite, Andrew
Название: A Practical Guide to Call Center Technology
ISBN: 1578200946 ISBN-13(EAN): 9781578200948
Издательство: Taylor&Francis
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Цена: 47970.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.

Автор: Eid
Название: Managing Customer Trust, Satisfaction, And Loyalty Through Information Com
ISBN: 1466636319 ISBN-13(EAN): 9781466636316
Издательство: Mare Nostrum (Eurospan)
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Цена: 180180.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Due to the growth of internet and mobile applications, relationship marketing continues to evolve as technology offers more collaborative and social communication opportunities. <br><br><em>Managing Customer Trust, Satisfaction, and Loyalty through Information Communication</em> highlights technology’s involvement with business processes in different sectors and industries while identifying marketing activities that are affected by its usage. This reference is a vital source for organisational managers, executives, and professionals, as well as academics and students interested in this constantly changing field.

Автор: Bodin, Madeline
Название: Maximizing Call Center Performance
ISBN: 1578200261 ISBN-13(EAN): 9781578200269
Издательство: Taylor&Francis
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Цена: 28570.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.

Автор: Lafreniere, Daniel
Название: Delivering fantastic customer experience
ISBN: 0367347989 ISBN-13(EAN): 9780367347987
Издательство: Taylor&Francis
Рейтинг:
Цена: 63280.00 T
Наличие на складе: Невозможна поставка.
Описание: This book is for anyone who works serving customers in a B2C company or other businesses in a B2B environment. Everyone has an important role to play in creating a good customer experience, whether it be managers, associates, sales reps, marketing professionals, web strategists, accountants, customer service reps, delivery people or installers.

Автор: Berners, Philip (edge Hotel School, University Of Essex, Uk) Martin, Adrian
Название: Practical guide to achieving customer satisfaction in events and hotels
ISBN: 0367723875 ISBN-13(EAN): 9780367723873
Издательство: Taylor&Francis
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Цена: 132710.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels.

Автор: Noe, Francis
Название: Tourist Customer Service Satisfaction
ISBN: 0415578043 ISBN-13(EAN): 9780415578042
Издательство: Taylor&Francis
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Цена: 163330.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.

Автор: Jacka, J.mike Keller, Paulette J.
Название: Business process mapping workbook
ISBN: 0470446285 ISBN-13(EAN): 9780470446287
Издательство: Wiley
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Цена: 41190.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: A holistic approach to harnessing a company`s processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities.