Tourist Customer Service Satisfaction, Noe, Francis
Автор: Noe Francis, Uysal Muzaffer Название: Tourist Customer Service Satisfaction: An Encounter Approach ISBN: 113888071X ISBN-13(EAN): 9781138880719 Издательство: Taylor&Francis Рейтинг: Цена: 46950.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание:
Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other's needs and ultimately care for each other. Yet surprisingly there are few or any books which focus on the detailed specifics of the social exchange and interaction between the service provider and customer.
Tourist Customer Service Satisfaction fully explores this relationship by defining the specific kind of verbal and non-verbal messages needed for successful exchanges, outlining how the service provider ought to behave & cope in a situation as well as detailing positive approaches that enhance a service provider's role performance. The book uses encounter theory to examine the customer - provider relationship as well as drawing on current research and theories from hospitality, tourism, management, psychology bodies of literature. In doing so the book offers important insight into how employee - centric competitive advantage in this sector can be achieved in various markets.
This book is unique in its approach by focusing on the specifics of the social exchange and interaction between the service provider and customer. It therefore offers a novel synthesis of knowledge on service satisfaction in the tourism sector which will serve as valuable pedagogical and research reference for students and academics interested in hospitality and tourism.
Автор: Berners, Philip (edge Hotel School, University Of Essex, Uk) Martin, Adrian Название: Practical guide to achieving customer satisfaction in events and hotels ISBN: 0367723875 ISBN-13(EAN): 9780367723873 Издательство: Taylor&Francis Рейтинг: Цена: 132710.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels.
Название: Know Your Customer ISBN: 1557865531 ISBN-13(EAN): 9781557865533 Издательство: Wiley Рейтинг: Цена: 29560.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: * Integrates customer value and satisfaction into a comprehensive systematic measurement process called customer value determination. * Discusses predictions of future changes in customer value and satisfaction. * Explores actual company experiences which illustrate measurement techniques.
Автор: Berners, Philip (edge Hotel School, University Of Essex, Uk) Martin, Adrian Название: Practical guide to achieving customer satisfaction in events and hotels ISBN: 0367723859 ISBN-13(EAN): 9780367723859 Издательство: Taylor&Francis Рейтинг: Цена: 35720.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels.
Автор: Jacka, J.mike Keller, Paulette J. Название: Business process mapping workbook ISBN: 0470446285 ISBN-13(EAN): 9780470446287 Издательство: Wiley Рейтинг: Цена: 41190.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: A holistic approach to harnessing a company`s processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities.
Автор: Waite, Andrew Название: A Practical Guide to Call Center Technology ISBN: 1578200946 ISBN-13(EAN): 9781578200948 Издательство: Taylor&Francis Рейтинг: Цена: 47970.00 T Наличие на складе: Есть у поставщика Поставка под заказ.
Автор: Bodin, Madeline Название: Maximizing Call Center Performance ISBN: 1578200261 ISBN-13(EAN): 9781578200269 Издательство: Taylor&Francis Рейтинг: Цена: 28570.00 T Наличие на складе: Есть у поставщика Поставка под заказ.
Автор: Hill, Nigel Название: How to Measure Customer Satisfaction ISBN: 056608595X ISBN-13(EAN): 9780566085956 Издательство: Taylor&Francis Рейтинг: Цена: 42870.00 T Наличие на складе: Нет в наличии.
Автор: Laws, Eric Название: Hospitality, Tourism, and Lifestyle Concepts ISBN: 0789027542 ISBN-13(EAN): 9780789027542 Издательство: Taylor&Francis Рейтинг: Цена: 148010.00 T Наличие на складе: Нет в наличии.
Автор: Laws, Eric Название: Hospitality, Tourism, and Lifestyle Concepts ISBN: 0789027550 ISBN-13(EAN): 9780789027559 Издательство: Taylor&Francis Рейтинг: Цена: 57150.00 T Наличие на складе: Нет в наличии.
Автор: Eid Название: Managing Customer Trust, Satisfaction, And Loyalty Through Information Com ISBN: 1466636319 ISBN-13(EAN): 9781466636316 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 180180.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Due to the growth of internet and mobile applications, relationship marketing continues to evolve as technology offers more collaborative and social communication opportunities. <br><br><em>Managing Customer Trust, Satisfaction, and Loyalty through Information Communication</em> highlights technology’s involvement with business processes in different sectors and industries while identifying marketing activities that are affected by its usage. This reference is a vital source for organisational managers, executives, and professionals, as well as academics and students interested in this constantly changing field.
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