Upstream: The Quest to Stop Problems Before They Happen, Heath Dan
Автор: Heath, Chip Heath, Dan Название: Switch ISBN: 0385528752 ISBN-13(EAN): 9780385528757 Издательство: Random House (USA) Рейтинг: Цена: 26670.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Symbiosis in nature is the interaction between two distinct species looking to forge closer long-term relationships. There are three types of interactions; "Mutualism" (honey bees and flowers for example, where both species benefit), "Commensalism" (A bird`s nest on a tree for example, where one species benefits whilst the other is not harmed) and "Parasitism" (humans and mosquitoes for example, where one species benefits and the other is harmed). Symbiotic, human to human interactions seek to form closer long-term relationships based on "Mutualism", the type of interaction where there is mutual benefit. In the business context, symbiosis happens when key stakeholders collaborate as true partners (not adversaries) for mutual benefit. Assets exist to provide value to the organization and its stakeholders. The hotel asset owner through his representative interacts with the hotel brand operator to create value; find improvements, find opportunities. This book primarily looks at hospitality management, key relationships and the complex operational dynamics between two key stakeholders; hotel asset owners and their branded hotel operators focusing on five key principles and a symbiotic leadership approach as a key enabler. There is a lot of room for improvement and it is this crucial relationship that is examined. This guidebook has been written for hotel brand operators, hotel asset owners and their representatives who are managing, overseeing or monitoring a business venture for themselves or on behalf of others. It is also a valuable guide for students of hospitality as well as the curious layman - anyone who has stayed in a hotel.
Автор: Heath Chip, Heath Dan Название: Decisive: How to Make Better Choices in Life and Work ISBN: 0307956393 ISBN-13(EAN): 9780307956392 Издательство: Random House (USA) Цена: 17780.00 T Наличие на складе: Нет в наличии. Описание:
Chip and Dan Heath, the bestselling authors of Switch and Made to Stick, tackle one of the most critical topics in our work and personal lives: how to make better decisions.
Research in psychology has revealed that our decisions are disrupted by an array of biases and irrationalities: We're overconfident. We seek out information that supports us and downplay information that doesn't. We get distracted by short-term emotions. When it comes to making choices, it seems, our brains are flawed instruments. Unfortunately, merely being aware of these shortcomings doesn't fix the problem, any more than knowing that we are nearsighted helps us to see. The real question is: How can we do better?
In Decisive, the Heaths, based on an exhaustive study of the decision-making literature, introduce a four-step process designed to counteract these biases. Written in an engaging and compulsively readable style, Decisive takes readers on an unforgettable journey, from a rock star's ingenious decision-making trick to a CEO's disastrous acquisition, to a single question that can often resolve thorny personal decisions. Along the way, we learn the answers to critical questions like these: How can we stop the cycle of agonizing over our decisions? How can we make group decisions without destructive politics? And how can we ensure that we don't overlook precious opportunities to change our course? Decisive is the Heath brothers' most powerful--and important--book yet, offering fresh strategies and practical tools enabling us to make better choices. Because the right decision, at the right moment, can make all the difference.
Автор: Heath, Chip, Heath, Dan Название: Switch ISBN: 1847940323 ISBN-13(EAN): 9781847940322 Издательство: Random House - Penguin Рейтинг: Цена: 11430.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: We all know that change is hard. It`s unsettling, it`s time-consuming, and all too often we give up at the first sign of a setback. But why do we insist on seeing the obstacles rather than the goal? The authors argue that we need only understand how our minds function in order to unlock shortcuts to switches in behaviour.
Автор: Heath Justice Название: The Extraordinary Trial of Dan(l.) Dawson ISBN: 1275077749 ISBN-13(EAN): 9781275077744 Издательство: Неизвестно Цена: 14490.00 T Наличие на складе: Есть у поставщика Поставка под заказ.
Автор: Matange Sanjay, Heath Dan, Sas Institute Название: Statistical Graphics Procedures by Example: Effective Graphs Using SAS ISBN: 1607647621 ISBN-13(EAN): 9781607647621 Издательство: Неизвестно Рейтинг: Цена: 85770.00 T Наличие на складе: Есть у поставщика Поставка под заказ.
Автор: Heath, Dan Название: Upstream ISBN: 1787632741 ISBN-13(EAN): 9781787632745 Издательство: Random House - Penguin Рейтинг: Цена: 14070.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: ___________`Informs, engages and, above all, entertains` - Charles DuhiggNew York Times bestselling author Dan Heath asks what happens when we take our thinking upstream and try to prevent problems before they happen. We all have a tendency to work around problems.
Switch: How to Change Things When Change is Hard by Dan Heath & Chip Heath - Book Summary - Abbey Beathan
(Disclaimer: This is NOT the original book.)
Why is change so hard? And how can we finally face it in order to grow stronger? After decades of research, the Heaths finally have the answer.
The fear of change is built into our brains. Many psychologists, through extensive research, have discovered that our brain is divided into two systems, a rational and an emotional one. The emotional is fast and makes decisions through intuition while the rational is slow and takes its time to make an accurate choice. The incongruence between these two systems makes change so hard but if you are able to overcome it, then nothing will stop you.
(Note: This summary is wholly written and published by Abbey Beathan. It is not affiliated with the original author in any way)
"Until you can ladder your way down from a change idea to a specific behavior, you're not ready to lead a switch." - Chip Heath
Switch has a story-driven narrative with the objective of showing you how regular people were able to face change and obtained extraordinary results. Do not blindly try to make changes. Follow a guide based on years of research about psychology, sociology and related fields in order to obtain the ideal results. Evidently, to make the best of change, you must know it and know yourself very well.
It's time for you to face the music and start pondering about a much-needed change.
P.S. Switch is an outstanding book made to help you understand and accept change.
P.P.S. It was Albert Einstein who famously said that once you stop learning, you start dying. It was Bill Gates who said that he would want the ability to read faster if he could only have one superpower in this world. Abbey Beathan's mission is to bring across amazing golden nuggets in amazing books through our summaries. Our vision is to make reading non-fiction fun, dynamic and captivating.
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"One of the greatest and most powerful gift in life is the gift of knowledge. The way of success is the way of continuous pursuit of knowledge" - Abbey Beathan
Автор: Heath Dan Название: Upstream: The Quest to Stop Problems Before They Happen ISBN: 1982134720 ISBN-13(EAN): 9781982134723 Издательство: Simon & Schuster Рейтинг: Цена: 22990.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: New York Times bestselling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers. So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. But many crimes, chronic illnesses, and customer complaints are preventable. So why do our efforts skew so heavily toward reaction rather than prevention? Upstream probes the psychological forces that push us downstream--including "problem blindness," which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset. One online travel website prevented twenty million customer service calls every year by making some simple tweaks to its booking system. A major urban school district cut its dropout rate in half after it figured out that it could predict which students would drop out--as early as the ninth grade. A European nation almost eliminated teenage alcohol and drug abuse by deliberately changing the nation's culture. And one EMS system accelerated the emergency-response time of its ambulances by using data to predict where 911 calls would emerge--and forward-deploying its ambulances to stand by in those areas. Upstream delivers practical solutions for preventing problems rather than reacting to them. How many problems in our lives and in society are we tolerating simply because we've forgotten that we can fix them?
Автор: Heath, Chip Heath, Dan Название: Power of moments ISBN: 0552174459 ISBN-13(EAN): 9780552174459 Издательство: Random House - Penguin Рейтинг: Цена: 8790.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: pacote do Courseware consiste em duas publicacoes, VeriSMTM - Foundation Courseware e VeriSM - Foundation Study Guide. Este material de treinamento abrange o plano de estudos para a qualificacao da Fundacao VeriSM . O treinamento pode ser entregue em dois dias. Este material didatico e credenciado para preparar o aluno para a certificacao da VeriSM Foundation. O VeriSM Foundation consiste em duas partes: VeriSM Essentials e VeriSM Plus, cada uma cobrindo um dia de treinamento.Os alunos que ja possuem um certificado de Gerenciamento de Servicos (TI) podem se beneficiar do conhecimento que ja possuem. Eles sao o publico-alvo de apenas um treinamento do VeriSM Plus. Ao serem aprovados no exame VeriSM Plus, recebem o certificado VeriSM Foundation.Provedores de treinamento que desejam oferecer um treinamento de um dia sobre principios de gerenciamento de servicos podem decidir oferecer apenas o treinamento VeriSM Essentials. Os alunos que forem aprovados no exame VeriSM Essentials receberao o certificado VeriSM Essentials. Se eles passarem no exame VeriSM Plus mais tarde, receberao automaticamente o certificado VeriSM Foundation.O "courseware" abrange os seguintes topicos:A organizacao do servico (Essentials)Cultura de servico (Essentials)Pessoas e estrutura organizacional (Essentials)O modelo VeriSM (ambos)Praticas Progressivas (Plus)Tecnologias Inovadoras (Plus)O VeriSM e uma abordagem holistica e orientada aos negocios para o Gerenciamento de Servicos, que ajuda a entender o panorama crescente das melhores praticas e como integra-las para oferecer valor ao consumidor.E uma evolucao no pensamento em Gerenciamento de Servicos e oferece uma abordagem atualizada, incluindo as mais recentes praticas e desenvolvimentos tecnologicos, para ajudar as organizacoes a transformar seus negocios para a nova realidade da era digital.O VeriSM e um gerenciamento orientado a valor, evolutivo, responsivo e integrado.VeriSM e uma marca registrada e propriedade da IFDC, a Fundacao Internacional de Competencias Digitais.
Автор: Heath Chip, Heath Dan Название: The Power of Moments: Why Certain Moments Have Extraordinary Impact ISBN: 1501147765 ISBN-13(EAN): 9781501147760 Издательство: Simon & Schuster Рейтинг: Цена: 22990.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: The New York Times bestselling authors of Switch and Made to Stick explore why certain brief experiences can jolt us and elevate us and change us--and how we can learn to create such extraordinary moments in our life and work. While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we embrace these elements, we can conjure more moments that matter. What if a teacher could design a lesson that he knew his students would remember twenty years later? What if a manager knew how to create an experience that would delight customers? What if you had a better sense of how to create memories that matter for your children? This book delves into some fascinating mysteries of experience: Why we tend to remember the best or worst moment of an experience, as well as the last moment, and forget the rest. Why "we feel most comfortable when things are certain, but we feel most alive when they're not." And why our most cherished memories are clustered into a brief period during our youth. Readers discover how brief experiences can change lives, such as the experiment in which two strangers meet in a room, and forty-five minutes later, they leave as best friends. (What happens in that time?) Or the tale of the world's youngest female billionaire, who credits her resilience to something her father asked the family at the dinner table. (What was that simple question?) Many of the defining moments in our lives are the result of accident or luck--but why would we leave our most meaningful, memorable moments to chance when we can create them? The Power of Moments shows us how to be the author of richer experiences.
Автор: Heath, Chip,Heath, Dan Название: Decisive: How to Make Better Decisions ISBN: 1847940862 ISBN-13(EAN): 9781847940865 Издательство: Random House - Penguin Рейтинг: Цена: 11430.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Drawing on case studies as diverse as the downfall of Kodak and the inspiring account of a cancer survivor, they offer both a fascinating tour through the workings of our minds and an invaluable guide to making smarter decisions. Winner in the Practical Manager category of the CMI Management Book of the Year awards 2014.
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