Автор: Reason Ben, L?vlie Lavrans, Brand Flu Melvin Название: Service Design for Business: A Practical Guide to Optimizing the Customer Experience ISBN: 1118988922 ISBN-13(EAN): 9781118988923 Издательство: Wiley Рейтинг: Цена: 25350.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: A practical approach to better customer experience through service design Service Design for Business helps you transform your customer`s experience and keep them engaged through the art of intentional service design.
Автор: Klaus Philipp Название: Measuring Customer Experience ISBN: 1137375450 ISBN-13(EAN): 9781137375452 Издательство: Springer Рейтинг: Цена: 35390.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.
Автор: Soudagar Reza, Iyer Vinay, Hildebrand Volker Название: The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers ISBN: 007178697X ISBN-13(EAN): 9780071786973 Издательство: McGraw-Hill Рейтинг: Цена: 46890.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Three customer experience experts provide executives and senior managers with cost-effective, sustainable methods for creating a superior customer experience--which generates heightened profitability in the age of rapid information flows and expanding customer expectations.
Автор: Comm Joel Название: The Live Video Revolution: How to Increase Customer Engagement Make More Sales with Live Videos ISBN: 1683506138 ISBN-13(EAN): 9781683506133 Издательство: Неизвестно Цена: 9150.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: The Live Video Revolution shows businesses and brands how they can leave their competition in the dust armed with the latest technology, which is easy to use and costs virtually nothing.
Автор: Don Peppers, Martha Rogers Название: Managing Customer Experience and Relationships: A Strategic Framework, 3rd edition ISBN: 1119236258 ISBN-13(EAN): 9781119236252 Издательство: Wiley Рейтинг: Цена: 89760.00 T Наличие на складе: Невозможна поставка. Описание: Boost profits, margins, and customer loyalty with more effective CRM strategy Managing Customer Experience and Relationships, Third Edition positions the customer as central to long-term strategy, and provides essential guidance toward optimizing that relationship for the long haul.
Автор: Consumer Dummies Название: Customer Engagement for Dummies ISBN: 1118725603 ISBN-13(EAN): 9781118725603 Издательство: Wiley Рейтинг: Цена: 19000.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Gain, engage, and retain customers with positive experiences A positive customer experience is absolutely essential to keeping your business relevant. Today`s business owners need to know how to connect and engage with their customers through a variety of different channels, including online reviews and word of mouth.
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