Managing Customer Experience and Relationships: A Strategic Framework, 3rd edition, Don Peppers, Martha Rogers

Автор: Rogers Martha, Peppers Don
Название: Managing Customer Experience and Relationships: A Strategic Framework
ISBN: 1119815339 ISBN-13(EAN): 9781119815334
Издательство: Wiley
Цена: 79200 T
Описание: Inspirado en la historia de la fidelidad de Eliseo, el exitoso autor Samuel Rodriguez explora el poder de perseverar con esperanza en medio de los tiempos oscuros en los que vivimos. Si las luchas interminables te han dejado cansado y desanimado, entonces enterate que es posible no solo liberarte sino tambien descubrir la asignacion, la uncion y la autoridad que Dios tiene preparadas para ti.

Автор: Gary S. Goodman PhD
Название: Monitoring, Measuring, and Managing Customer Service
ISBN: 0787951390 ISBN-13(EAN): 9780787951399
Издательство: Wiley
Рейтинг:
Цена: 40120.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Excellence in customer service does not come about accidentally - it is a learnable set of behaviours that can be monitored, measured and managed. Drawing from the author`s seminar programme, this title provides readers with a system for building and sustaining customer service.

Автор: David Ford
Название: Managing Business Relationships, Second Edition
ISBN: 0470851252 ISBN-13(EAN): 9780470851258
Издательство: Wiley
Рейтинг:
Цена: 32730.00 T
Наличие на складе: Поставка под заказ.
Описание: The recorder is the most widely taught instrument in schools. For the majority of children, it is their first introduction to playing and reading music. This book which is part of a scheme is designed for teaching new notes - D, F sharp and high D. Each company is locked into a network of relationships with suppliers, customers and other business partners. To be effective, managers within companies must constantly assess these relationships and the intentions of their counterparts. This work provides a structured way to understand business networks and their effect on the practicing manager.

Автор: Cundari Aldo
Название: Customer-Centric Marketing: Building Relationships and Creating Advocates in the Age of the Consumer
ISBN: 1119092892 ISBN-13(EAN): 9781119092896
Издательство: Wiley
Рейтинг:
Цена: 20050.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The practical, expert guide to reaching the new consumer Customer-Centric Marketing is a comprehensive game plan on succeeding in the new marketing landscape by focusing on the customer.