Same Training, Half the Time: Delivering Results for Busy learners, Kimberly Devlin
Автор: Coleman Jim Название: Cut the Crap and Close the Gap: The Urgency of Delivering Desired Results ISBN: 1683502736 ISBN-13(EAN): 9781683502739 Издательство: Неизвестно Рейтинг: Цена: 13750.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: A practical operating guide for achieving breakthrough levels of performance
Автор: Lawrence P. Carr; Alfred J. Nanni Jr. Название: Delivering Results ISBN: 1489984550 ISBN-13(EAN): 9781489984555 Издательство: Springer Рейтинг: Цена: 55890.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: This book shows managers how to avoid pitfalls and mistakes when setting corporate strategy. Concepts are illustrated with real-life examples from a variety of organizations, including IBM, Honda, and smaller companies such as Oshkosh Truck Corporation.
Название: 10 Tools to Help Engage Your Learners ISBN: 1947308130 ISBN-13(EAN): 9781947308138 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 18480.00 T Наличие на складе: Невозможна поставка. Описание: As a learning professional, you want to make sure your courses are accessible to all your learners. Plus, for professionals working with the U.S. government, accommodating learners with disabilities is the law. In Designing Section 508 Compliant Learning, Maureen Orey explains the legal requirements for accessible learning and outlines how you can use universal design principles to develop courses that employees with disabilities can use.This issue of TD at Work includes:a brief history of U.S. disability lawssteps for assessing your current programs for compliancestrategies for making learning accessible in face-to-face and online environmentsa compliance action plan template.
Автор: Dana Gaines Robinson, James C. Robinson Название: Training for Impact: How to Link Training to Business Needs and Measure the Results ISBN: 1555421539 ISBN-13(EAN): 9781555421533 Издательство: Wiley Рейтинг: Цена: 58080.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Document your efforts in terms management will understand
Are your employee training efforts really paying off? In thishands-on guide, two top human resources consultants present aresults-oriented, twelve-step approach that directly links trainingto specific organizational goals. Here is all the information andguidance you need to create a work environment that reinforces newskills and maximizes training results. You'll also learn todocument the effect your efforts have on the bottom line, tracksubtle but important changes in employee values and beliefs, anddemonstrate increased sales and productivity. It's THE definitivehandbook for tracking and cost justification of training anddevelopment efforts.
Автор: Evenson Renee Название: Customer Service Training 101: Quick and Easy Techniques That Get Great Results ISBN: 0814438911 ISBN-13(EAN): 9780814438916 Издательство: McGraw-Hill Цена: 18290.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer.
Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray. Assessments and examples help you: Create positive first impressions - Speak and write effectively - Listen attentively - Identify needs - Develop trust, establish rapport, and make customers feel valued - Connect with people in person, on the phone, or via email or social media - Confidently handle customer complaints - And more Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role.
Автор: Mcfarland Название: Choosing Change: How Leaders And Organizations Drive Results One Person At A Time ISBN: 0071816240 ISBN-13(EAN): 9780071816243 Издательство: McGraw-Hill Рейтинг: Цена: 41170.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Explains how to apply research findings in psychology, neuroscience, and executive development to implement change in yourself. This book focuses on organizational theory, management, and organizational learning, showing you how to integrate change into your organizational DNA.
No matter the size, purpose, or type of meetings you lead--whether you are convening multiple teams at a conference, leading a staff meeting, chairing a PTA committee, or facilitating a virtual meeting of remote workers--this book can help you get the results you need with the investment of just one hour from your busy schedule.
The secrets to successful, effective meetings aren't complicated. With the strategies in this book and 60 minutes:
You can inspire meeting members instead of boring them.
You can engage participants instead of speaking to "attendees."
You can achieve real results instead of closing meetings with "we can finish this up next time."
Don't Waste My Time offers strategies, guidance, and tools that deliver:
A surefire PLANNER framework of the 7 strategies to plan and lead meetings that inspire, engage, and get results
7 elements to craft a powerful, effective agenda for every meeting, no matter the purpose, size, or timing
50+ proactive strategies to avoid meeting meltdowns
13 techniques to get a derailed meeting back on track
3-step method to ensure follow-through so that every meeting achieves the results you want
Tips to apply Don't Waste My Time Tools in one-on-one meetings so that even your meetings disguised as conversations can succeed
You can run effective meetings every time--if you approach them with forethought and the powerful techniques presented in Don't Waste My Time. Purchase this book today and let Kimberly Devlin be your professional coach to help guide your next meeting to success
Check out KimberlyDevlin.com for more information about Kimberly's books and work.
Don't Waste My Time is part of the SMARTER IN AN HOUR series.
Everyone is busy.
But anyone can find an hour to learn how to run a better meeting, lead effective teams, manage conflict or improve their business writing. Whether you need to brush up on your business acumen skills--or acquire them for the first time--commit just 60 minutes to reading a SMARTER IN AN HOUR book, and you are guaranteed to optimize your productivity and start getting the results you want. Each volume is complete with practical but powerful strategies and tools you can put to work right away.
SMARTER IN AN HOUR is not just a book series. It is a movement to help people become leaders with greater impact and less stress.
Got an hour?
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