Training for Impact: How to Link Training to Business Needs and Measure the Results, Dana Gaines Robinson, James C. Robinson
Автор: Phillips, Jack Название: Return On Investment In Training 2E ISBN: 0750676019 ISBN-13(EAN): 9780750676014 Издательство: Taylor&Francis Рейтинг: Цена: 47520.00 T Наличие на складе: Невозможна поставка. Описание: Guides you through a results-based approach to calculating the Return on Investment in training and performance improvement programs. This book also details implementation issues, provides worksheets, and pinpoints non-monetary program benefits. It also includes a case study which takes the reader through the ROI process step-by-step.
Автор: NORRIS & COLLIER Название: Social justice and parent partnerships in multicultural education contexts / ISBN: 1522539433 ISBN-13(EAN): 9781522539438 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 189420.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Despite the ever-changing demographics of the United States and decisions made by the Supreme Court, racial tensions and turmoil continue to affect daily life in a multitude of environments. In educational environments, advancements in teaching technologies, in conjunction with these tensions, require a cooperation between parents and school personnel to promote student success. Social Justice and Parent Partnerships in Multicultural Education Contexts is a critical scholarly resource that explores the importance of cooperation between parents, teachers, and administrators to create valuable support systems that will promote student success through strategies using social justice. Featuring coverage on a wide range of topics, such as parent collaboration, bilingualism, and community-based partnerships, this book is geared toward academicians, researchers, and teachers seeking current research on the importance of cooperation between parents and education professionals in encouraging positive student outcomes in multicultural learning environments.
Автор: Evenson Renee Название: Customer Service Training 101: Quick and Easy Techniques That Get Great Results ISBN: 0814438911 ISBN-13(EAN): 9780814438916 Издательство: McGraw-Hill Цена: 18290.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer.
Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray. Assessments and examples help you: Create positive first impressions - Speak and write effectively - Listen attentively - Identify needs - Develop trust, establish rapport, and make customers feel valued - Connect with people in person, on the phone, or via email or social media - Confidently handle customer complaints - And more Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role.
Автор: Kimberly Devlin Название: Same Training, Half the Time: Delivering Results for Busy learners ISBN: 1939247098 ISBN-13(EAN): 9781939247094 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 17550.00 T Наличие на складе: Невозможна поставка. Описание: In today's time-constrained workplace, organizations must develop their workforce faster and faster if they hope to compete and achieve business results.In this book, top trainer and instructional designer Kimberly Devlin provides a lifeline to busy talent development professionals who must train in a time crunch. She distills the essential strategies to designing, developing, and delivering better training in less time and with less stress.Readers will be able to:Develop shorter trainings that deliver meaningful results and condense existing programmes into shorter events that the business valuesSatisfy learners’ desires for effective, on-demand learning experiences that respect their time and attention spansAchieve better results with shorter events than you currently do with longer programmesShift from reacting to training requests you receive to driving what training looks like in your organisation
Автор: Jenn Labin Название: Real World Training Design: Navigating Common Constraints for Exceptional Results ISBN: 1562868152 ISBN-13(EAN): 9781562868154 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 31410.00 T Наличие на складе: Невозможна поставка. Описание: Are you responsible for creating training programs for your organisation? If so, you know that every training project faces the constraints of time, cost, and quality. <em>Real World Training Design</em> employs the time-tested ADDIE (Analysis, Design, Development, Implementation, and Evaluation) model as a starting point in giving you the tools and knowledge you need to implement your training goals. <br><br> Separating <em>Real World Training Design</em> from the rest of the training manual pack is its recognition that real-world challenges and opportunities are part of the process of developing every training program. Rather than gloss over the difficulties faced by learning and development professionals, this book explores these issues, and offers creative and pragmatic advice on overcoming these obstacles. <br><br> <em>Real World Training Design</em> is tremendously valuable for every professional who is involved with the design, implementation, maintenance, and evaluation of personnel development tools.
Автор: Schinkel Greg, Schinkel Irwin Название: Fusion or Fizzle: How Leaders Leverage Training to Ignite Results ISBN: 0973425318 ISBN-13(EAN): 9780973425314 Издательство: Неизвестно Рейтинг: Цена: 18350.00 T Наличие на складе: Есть у поставщика Поставка под заказ.
Автор: Manoj Kumar Singh, Zenawi Zerihun, Neerja Singh Название: Impact of Learning Analytics on Curriculum Design and Student Performance ISBN: 152255369X ISBN-13(EAN): 9781522553694 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 170010.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: The quality of students’ learning experiences is a critical concern for all educational institutions. With the assistance of modern technological advances, educational establishments have the capability to better understand the strengths and weaknesses of their learning programs. Impact of Learning Analytics on Curriculum Design and Student Performance is a critical scholarly resource that examines the connection between learning analytics and evaluations and their impact on curriculum design and student performance in educational institutions. Featuring coverage on a broad range of topics, such as academic support, large scale assessment, and educational research methods, this book is geared towards educators, professionals, school administrators, researchers, and practitioners in the field of education.
Автор: Lidia Oliveira, Ana Luisa Rego Melro Название: Open and Social Learning in Impact Communities and Smart Territories ISBN: 1522558675 ISBN-13(EAN): 9781522558675 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 170010.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Impact communities are the places where individuals gather to contribute to the transformation of their territories by disseminating knowledge. As such, it is vital to research the use of open and social learning in contributing to the evolution of impact communities and smart territories.Open and Social Learning in Impact Communities and Smart Territories is an essential reference source that discusses the learning processes in impact communities and in smart territories through case studies and other research methods. Featuring research on topics such as learning processes, smart communities, and social entrepreneurship, this book is ideally designed for entrepreneurs, managers, academicians, and researchers seeking coverage on the concept of impact communities and smart territories.
Название: Pre-crisis planning, communication, and management ISBN: 1433111349 ISBN-13(EAN): 9781433111341 Издательство: Peter Lang Рейтинг: Цена: 41780.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Presents some of the detailed and thorough insights published and serves as an example of where future research can go. In this book, the editors and contributors offer significant insight into the critical considerations of crisis preparation as well as the importance of anticipation and pre-crisis planning.
Автор: St Louis Kenneth O. Название: Stuttering Meets Sterotype, Stigma, and Discrimination: An Overview of Attitude Research ISBN: 1940425395 ISBN-13(EAN): 9781940425399 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 46810.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: More than a century of research has sought to identify the causes of stuttering, describe its nature, and enhance its clinical treatment. By contrast, studies directly focused upon public and professional attitudes toward stuttering began in the 1970s. Recent work has taken this research to new levels, including the development of standard attitude measures; addressing the widely reported phenomena of teasing, bullying, and discrimination against people who stutter; and attempting to change public opinion toward stuttering to more accepting and sensitive levels.Stuttering Meets Stereotype, Stigma, and Discrimination: An Overview of Attitude Research is the only reference work to date devoted entirely to the topic of stuttering attitudes. It features comprehensive review chapters by St. Louis, Boyle and Blood, Gabel, Langevin, and Abdalla; an annotated bibliography by Hughes; and experimental studies by other seasoned and new researchers. The book leads the reader through a maze of research efforts, emerging with a clear understanding of the important issues involved and ideas of where to go next. Importantly, the evidence base for stuttering attitude research extends beyond research in this fluency disorder to such areas as mental illness, obesity, and race. Thus, although of interest primarily to those who work, interact, or otherwise deal with stuttering, the book has potential for increasing understanding, ameliorating negative attitudes, and informing research on any of a host of other stigmatized conditions.
Название: Handmade teaching materials for students with disabilities / ISBN: 1522562400 ISBN-13(EAN): 9781522562405 Издательство: Turpin Рейтинг: Цена: 226690.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Provides emerging research exploring the theoretical and practical aspects of materials and technology made to help teachers in providing content and aid for students with disabilities and their applications within education. The book features coverage on topics such as assistive technologies, instructional practice, and teaching materials.
Автор: Amit Saha, Nitin Agarwal Название: Assessing Social Support and Stress in Autism-Focused Virtual Communities: Emerging Research and Opportunities ISBN: 1522540202 ISBN-13(EAN): 9781522540205 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 131210.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: With the high prevalence of autism spectrum disorders among the younger generation, there is a shortage of adequate resources to deliver care for these individuals. Therefore, social media and online forums help create a sense of community and a sense of social network, where members provide support for each other.Assessing Social Support and Stress in Autism-Focused Virtual Communities: Emerging Research and Opportunities is a critical reference volume featuring the latest academic research on online communities and how using social media can provide stress relief for families and individuals diagnosed with an autism spectrum disorder. Including coverage among a variety of applicable viewpoints and subjects such as social media concepts, stress relief, and healthcare communities, this book is ideally designed for academics and practitioners as well as healthcare professionals, researchers, students, academics, and practitioners looking for innovative research on autism spectrum disorders.
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