Don`t Waste My Time: Expert Secrets for Meetings That Inspire, Engage, and Get Results, Kimberly Delvin
Автор: Hayashi Shawn Kent Название: Conversations That Get Results and Inspire Collaboration: En ISBN: 0071805931 ISBN-13(EAN): 9780071805933 Издательство: McGraw-Hill Рейтинг: Цена: 18290.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: The nineteenth century saw a lengthy and unusually intense conflict between religion and national politics over public space. Using case-studies of nations in both Europe and Latin America, the contirbutors to this unusual comparative volume explore the nature, background and consequences of this conflict from a revisionist and empirical viewpoint.
Автор: Lipton-Dibner Wendy, Frishman Rick Название: The Expert Success Solution Vol. 2: Get Solid Results in 16 Areas of Business and Life ISBN: 1630474894 ISBN-13(EAN): 9781630474898 Издательство: Неизвестно Цена: 16510.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Make a list of 16 challenges to success in business and in life. The list will likely include everything from losing weight to increasing business revenues. Now try to find one expert who can provide concrete, practical, proven solutions to break through all 16 barriers and you'll soon discover there is no all-knowing guru or credentialed expert with the necessary skills and experience.
That's why 16 leading experts came together to create "The Expert Success Solution" Volume 2, the second in the series of collaborative 5-star success buffets with concrete solutions for the most critical personal and professional challenges encountered by men and women around the globe.
"The Expert Success Solution", Volume 2 picks up where the #1 International Bestselling Volume 1 left off, providing all-new, practical, step-by-step strategies in a fast-reading, entertaining, inspirational, hit-you-between-the-eyes, how-to manual. Filled with thought-provoking questions and real-life stories, the tools provided here will solve existing problems and help you avoid life's greatest speed bumps. This is the juncture where motivation meets information and where the biggest decision you'll have to make is whether to grab a tissue or a highlighter. What do you want to be different in your business life and in your personal life?
Автор: Evenson Renee Название: Customer Service Training 101: Quick and Easy Techniques That Get Great Results ISBN: 0814438911 ISBN-13(EAN): 9780814438916 Издательство: McGraw-Hill Цена: 18290.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer.
Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray. Assessments and examples help you: Create positive first impressions - Speak and write effectively - Listen attentively - Identify needs - Develop trust, establish rapport, and make customers feel valued - Connect with people in person, on the phone, or via email or social media - Confidently handle customer complaints - And more Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role.
Автор: Handal Matt Название: Proposal Development Secrets: Win More, Work Smarter, and Get Home on Time. ISBN: 0985411007 ISBN-13(EAN): 9780985411008 Издательство: Неизвестно Рейтинг: Цена: 18350.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: This is the first book to analyze the abuse of the internet for terrorism and crime purposes under two new perspectives: the persuasion and involvement of women and children as specific target user groups, and the development of new strategies to use extremist web forums as an open book in order to understand and gain insight into terrorist thinking. Web2.0 can be even more: an open door for dialogue, deradicalisation and ultimately a way out of the cocoon of terroristic isolation. This book presents the results of a unique cooperation between Israeli and German research centers with outstanding contributions to innovative security research. Two international conferences in Berlin in 2008 brought together worldwide leading authors both from academia and government. Most recent research results challenge the actual treatment of terroristic web forums by governmental agencies. This remarkable publication will open your eyes both on the real risks of terroristic web activities and new counter strategies from analysis to dialogue.
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