Employee Management and Customer Service in the Retail Industry, Heil

Автор: George
Название: Process Improvement and Quality Management in the Retail Industry
ISBN: 0471723231 ISBN-13(EAN): 9780471723233
Издательство: Wiley
Рейтинг:
Цена: 149900.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The authors of Process Improvement and Quality Management in the Retail Industry discuss quality management through the examination of several companies that won the esteemed Malcolm Baldrige National Quality Award.

Автор: Gronroos, Christian
Название: Service management and marketing
ISBN: 0470028629 ISBN-13(EAN): 9780470028629
Издательство: Wiley
Рейтинг:
Цена: 47510.00 T
Наличие на складе: Невозможна поставка.
Описание: Examines customer management in service competition and focuses on adopting a service logic in marketing. This book explains how to manage various organizations as a service business. It includes topics such as: service and relationship perspectives; service and relationship quality; and, service management principles.

Автор: Gary S. Goodman PhD
Название: Monitoring, Measuring, and Managing Customer Service
ISBN: 0787951390 ISBN-13(EAN): 9780787951399
Издательство: Wiley
Рейтинг:
Цена: 40120.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Excellence in customer service does not come about accidentally - it is a learnable set of behaviours that can be monitored, measured and managed. Drawing from the author`s seminar programme, this title provides readers with a system for building and sustaining customer service.

Автор: Krausert, Achim
Название: Performance management for different employee groups
ISBN: 3790821969 ISBN-13(EAN): 9783790821963
Издательство: Springer
Рейтинг:
Цена: 167700.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Presents a framework of analysis to capture and explain differences in employment systems. Taking account of the wealth of research in the field, this book provides a basis for developing function-specific performance management systems, integrating aspects such as incentivization, multi-source appraisal, and accountability.

Автор: Bacal Robert
Название: Perfect Phrases for Customer Service, Second Edition
ISBN: 0071745068 ISBN-13(EAN): 9780071745062
Издательство: McGraw-Hill
Рейтинг:
Цена: 19430.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.

Автор: Hayes David K., Ninemeier Jack D.
Название: Human Resources Management in the Hospitality Industry
ISBN: 1118988507 ISBN-13(EAN): 9781118988503
Издательство: Wiley
Рейтинг:
Цена: 130890.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Human Resources Management in the Hospitality Industry, 2nd Edition helps today s hospitality professional be an expert at managing many functions.