Perfect Phrases for Customer Service, Second Edition, Bacal Robert

Автор: Brooks Bill
Название: Perfect Phrases for the Sales Call, Second Edition
ISBN: 0071745041 ISBN-13(EAN): 9780071745048
Издательство: McGraw-Hill
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Цена: 20580.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The fully revised second edition of Perfect Phrases for the Sales Call provides an arsenal of this dynamic, persuasive language. Readers learn the right phrase to use when prospecting, seeking appointments, meeting customers, making presentations, proving your claims, creating value and much more.

Автор: Gary S. Goodman PhD
Название: Monitoring, Measuring, and Managing Customer Service
ISBN: 0787951390 ISBN-13(EAN): 9780787951399
Издательство: Wiley
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Цена: 40120.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Excellence in customer service does not come about accidentally - it is a learnable set of behaviours that can be monitored, measured and managed. Drawing from the author`s seminar programme, this title provides readers with a system for building and sustaining customer service.

Автор: Dasu Sriram, Chase Richard
Название: The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer`s Business
ISBN: 0071809937 ISBN-13(EAN): 9780071809931
Издательство: McGraw-Hill
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Цена: 36590.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Helps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind customer behavior.

Автор: Curtin Steve
Название: Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
ISBN: 0814432808 ISBN-13(EAN): 9780814432808
Издательство: McGraw-Hill
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Цена: 13710.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: When it comes to customer service, only extraordinary will do. Discover the three elements common to all exceptional service experiences.