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Practical Zendesk Administration, Vaughan Stafford, Young Anton De


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Цена: 25330.00T
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Автор: Vaughan Stafford, Young Anton De
Название:  Practical Zendesk Administration
ISBN: 9781491900697
Издательство: Wiley
Классификация:
ISBN-10: 1491900695
Обложка/Формат: Paperback
Страницы: 175
Вес: 0.35 кг.
Дата издания: 25.05.2014
Язык: English
Иллюстрации: Black & white illustrations
Размер: 231 x 182 x 11
Читательская аудитория: Professional & vocational
Подзаголовок: A world-class customer service platform
Ссылка на Издательство: Link
Рейтинг:
Поставляется из: Англии
Описание: Implementing the Zendesk customer service software as part of your company`s operations can be time-consuming, but with the best practices and advice in this hands-on guide, you can shorten the procedure considerably.

Global governance enterprises

Автор: Forrer, John J.
Название: Global governance enterprises
ISBN: 1138712892 ISBN-13(EAN): 9781138712898
Издательство: Taylor&Francis
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Цена: 61240.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book focuses on global governance enterprises, analyzing the context of their emergence, as well as how they are created, managed, and sustained. Including practical case studies, it will appeal to anyone interested in global governance, public-private partnerships, or public management.

The Trojan Horse: The Growth of Commercial Sponsorship

Автор: Deborah Philips, Garry Whannel
Название: The Trojan Horse: The Growth of Commercial Sponsorship
ISBN: 147250738X ISBN-13(EAN): 9781472507389
Издательство: Bloomsbury Academic
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Цена: 95040.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The Trojan Horse traces the growth of commercial sponsorship in the public sphere since the 1960s, its growing importance for the arts since 1980 and its spread into areas such as education and health. The authors’ central argument is that the image of sponsorship as corporate benevolence has served to routinize and legitimate the presence of commerce within the public sector. The central metaphor is of such sponsorship as a Trojan Horse helping to facilitate the hollowing out of the public sector by private agencies and private finance. The authors place the study in the context of the more general colonization of the state by private capital and the challenge posed to the dominance of neo-liberal economics by the recent global financial crisis. After considering the passage from patronage to sponsorship and outlining the context of the post-war public sector since 1945, it analyses sponsorship in relation to Thatcherism, enterprise culture and the restructuring of public provision during the 1980s. It goes on to examine the New Labour years, and the ways in which sponsorship has paved the way for the increased use of private-public partnerships and private finance initiatives within the public sector in the UK.

Rising consumer materialism

Автор: Khalid, Afia (national College Of Business Administration & Economics, Lahore, Pakistan) Qadeer, Faisal
Название: Rising consumer materialism
ISBN: 0815367597 ISBN-13(EAN): 9780815367598
Издательство: Taylor&Francis
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Цена: 58170.00 T
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Описание:

Rising Consumer Materialism presents a theoretical advancement of materialism research. It identifies eight areas of a consumer's life that are inter-disciplinary and of prime importance towards promoting happy and rewarding lifestyles. This study examines the pre-planned purchase process as the primary step towards satisfactory consumption. The theoretical framework provides a stream of research possibilities that guide readers towards healthy consumption patterns. Therefore, the book offers practical solutions to problems such as loneliness and unhappiness. It advocates a new dimension of consumption activity and lifestyle choices that can help to re-socialize and improve social bonds; hitting materialism right at its core, making the consumption experience well informed and beneficial for the consumer as well as society.

Together, pre-planned engaging, intrinsic experiential purchases with a view to environmentalism, religiosity, social giving, social support and nostalgia can cure the excessive emphasis on acquiring and showing off valuables that are disruptive to a consumer's social affiliations and subjective wellbeing.

Rather than utilizing material possessions as a proxy measure for success and happiness resulting in only temporary happiness, discontent, continuous brand/product switching, undesirable post purchase evaluations and shifting brand loyalties, the book establishes alternative mechanisms for achieving happiness. The integrated framework provides a comprehensive solution rather than a half-baked specific situational-based intervention and is a must read for academics, students and consumers alike.


Information Systems Strategic Planning for Public Service Delivery in the Digital Era

Автор: Emanuel Camilleri
Название: Information Systems Strategic Planning for Public Service Delivery in the Digital Era
ISBN: 152259647X ISBN-13(EAN): 9781522596479
Издательство: Mare Nostrum (Eurospan)
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Цена: 219910.00 T
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Описание: Service delivery in the digital era is all about bringing together innovative ideas from various stakeholders in the private, public, and civil sectors to meet customer expectations. Like any business, government public service entities must provide public service delivery to their customers in an age that is heavily influenced by technological advancements. Information Systems Strategic Planning for Public Service Delivery in the Digital Era is an essential reference source that discusses issues related to public service delivery in the digital era and the degree to which governments may take advantage of the transformational potential of ICT to move towards seamless government, particularly for improving service delivery, democratic responsiveness, and public outreach. The book also provides a pragmatic framework for government entities to define their information systems strategic plan (ISSP), guiding the reader in a step-by-step practical description of the various technical concepts, current and future technology trends, and implementation considerations for formulating their ISSP to ensure the maximum gain from public service delivery. Including research on topics such as human capital, knowledge economy, and block chain technology, this book is ideally designed for academicians, public administrators, government officials, IT consultants.

Ethics Management for Public and Nonprofit Managers

Автор: Menzel
Название: Ethics Management for Public and Nonprofit Managers
ISBN: 1138190160 ISBN-13(EAN): 9781138190160
Издательство: Taylor&Francis
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Цена: 51030.00 T
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Описание:

This practical book is dedicated to building ethical organizations. It has been written for college students preparing for careers in public service as well as for elected and appointed officials, administrators, and career public servants in the United States and elsewhere. Concise and comprehensive, Ethics Management for Public and Nonprofit Managers takes a managerial ethics approach to building and leading ethical public organizations. It includes:

  • a discussion of the U.S. constitutional and administrative environment in which officials carry out their duties;
  • descriptions and assessments of the tools available to elected and appointed officials who are committed to building ethical organizations;
  • an overview of legislative and administrative measures taken by Congress, presidents, the judiciary, and the fifty states to foster ethical governance;
  • unique coverage of ethics management around the world, with a focus on the US, Europe, and Asia; and
  • hands-on skill-building exercises with active learning opportunities that conclude each chapter.

This third edition includes a new chapter on 'achieving ethical competence, ' exploring a wide range of ethical issues that confront public and nonprofit managers in their efforts to lead and build organizations of integrity. Examples and cases from both the public and the nonprofit sectors are incorporated throughout the third edition so that the book acts as a kind of 'field guide' for ethical behavior, with descriptions and assessments of the tools available to elected and appointed officials at every level. Accompanying the third edition text is a series of exercises that build ethical competence skills, asking the reader to judge the ethical competence of key actors in cases drawn from recent headlines.



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