Service Systems Implementation, Haluk Demirkan; James C. Spohrer; Vikas Krishna

Автор: Gary S. Goodman PhD
Название: Monitoring, Measuring, and Managing Customer Service
ISBN: 0787951390 ISBN-13(EAN): 9780787951399
Издательство: Wiley
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Цена: 40120.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Excellence in customer service does not come about accidentally - it is a learnable set of behaviours that can be monitored, measured and managed. Drawing from the author`s seminar programme, this title provides readers with a system for building and sustaining customer service.

Автор: Richard Normann
Название: Service Management : Strategy and Leadership in Service Business, 3rd Edition
ISBN: 0471494399 ISBN-13(EAN): 9780471494393
Издательство: Wiley
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Цена: 42240.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: In the world of industry and management, the service industry is unique. This book provides a comprehensive framework in which to discuss the unique management issues of the service industry, and looks into the special characteristics of services and the conditions necessary for success in the management of service organizations.

Автор: Gronroos, Christian
Название: Service management and marketing
ISBN: 0470028629 ISBN-13(EAN): 9780470028629
Издательство: Wiley
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Цена: 47510.00 T
Наличие на складе: Невозможна поставка.
Описание: Examines customer management in service competition and focuses on adopting a service logic in marketing. This book explains how to manage various organizations as a service business. It includes topics such as: service and relationship perspectives; service and relationship quality; and, service management principles.

Автор: Sushil K. Prasad; Bundit Thipakorn; Mahadeo P. Jai
Название: Information Systems, Technology and Management
ISBN: 3642120342 ISBN-13(EAN): 9783642120343
Издательство: Springer
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Цена: 102480.00 T
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Описание: This volume constitutes the refereed proceedings of the 4th International Conference on Information Systems, Technology and Management, ICISTM 2010, held in Bangkok, Thailand, in March 2010. The papers are organized in topical sections on information systems, information technology, information management, and applications.

Автор: Mike Barley; Haris Mouratidis; Amy Unruh; Diana F.
Название: Safety and Security in Multiagent Systems
ISBN: 3642048781 ISBN-13(EAN): 9783642048784
Издательство: Springer
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Цена: 69870.00 T
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Описание: As intelligent autonomous agents and multiagent system applications become more pervasive, it becomes increasingly important to understand the risks associated with using these systems.

Автор: Sushil K. Prasad; Susmi Routray; Reema Khurana; Sa
Название: Information Systems, Technology and Management
ISBN: 3642004040 ISBN-13(EAN): 9783642004049
Издательство: Springer
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Цена: 93160.00 T
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Описание: Constitutes the refereed proceedings of the Third International Conference on Information Systems, Technology and Management, ICISTM 2009, held in Ghaziabad, India, in March 2009. This book presents 30 revised full papers together with 4 keynote papers that were reviewed and selected from 79 submissions.

Автор: Dunkel Wolfgang, Kleemann Frank
Название: Customers at Work: New Perspectives on Interactive Service Work
ISBN: 1137293241 ISBN-13(EAN): 9781137293244
Издательство: Springer
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Цена: 111790.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer`s active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.

Автор: Haluk Demirkan; James C. Spohrer; Vikas Krishna
Название: The Science of Service Systems
ISBN: 1461428688 ISBN-13(EAN): 9781461428688
Издательство: Springer
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Цена: 111790.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book presents a multidisciplinary and multisectoral perspective on the nature of service systems, on research and practice in service and on the future directions to advance service science. It offers theory-based research with actionable results.

Автор: Bacal Robert
Название: Perfect Phrases for Customer Service, Second Edition
ISBN: 0071745068 ISBN-13(EAN): 9780071745062
Издательство: McGraw-Hill
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Цена: 19430.00 T
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Описание: Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.

Автор: Hannakaisa Isom?ki; Samuli Pekkola
Название: Reframing Humans in Information Systems Development
ISBN: 1447126017 ISBN-13(EAN): 9781447126010
Издательство: Springer
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Цена: 172350.00 T
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Описание: This book offers a comprehensive view of the perceptions of end-users in different Information Systems Development (ISD) methods and approaches. It offers conceptualizations that serve as key constructs for theory development in information systems science.

Автор: Andy Sch?rr; Bran V. Selic
Название: Model Driven Engineering Languages and Systems
ISBN: 3642044247 ISBN-13(EAN): 9783642044243
Издательство: Springer
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Цена: 121110.00 T
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Автор: Atul Prakash
Название: Information Systems Security
ISBN: 3642107710 ISBN-13(EAN): 9783642107719
Издательство: Springer
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Цена: 69870.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: 5th International Conference ICISS 2009 Kolkata India December 1418 2009 Proceedings. .