Transactional Six Sigma and Lean Servicing, Ehrlich, Betsi Harris
Автор: West Название: Smart Services Summit ISBN: 3030720926 ISBN-13(EAN): 9783030720926 Издательство: Springer Рейтинг: Цена: 139750.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: The four main aspects covered are industrial challenges, value system design (how to integrate resources into service ecosystems to create value), value creation through value proposition (how to create value for ecosystem actors), and value capture (how to create value for ecosystem businesses).
Автор: Michael Schawalder; Volker Lenz; Herbert R?llin Название: Industrielle Services strategisch optimieren ISBN: 3642364527 ISBN-13(EAN): 9783642364525 Издательство: Springer Рейтинг: Цена: 56590.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Die Autoren beschreiben ein neues, ganzheitliches Service-GeschГЇВїВЅftsmodell, das Industrieunternehmen von transaktionalen Kundenbeziehungen hin zum professionellen Beziehungsmanagement fГЇВїВЅhrt. Die Umsetzung wird praxisnah erlГЇВїВЅutert. Mit Handlungsempfehlungen.
Автор: Rьttimann Bruno G. Название: Transactional Lean: Preparing for the Digitalization Era: A Systematic Approach to Industrialize Office Processes ISBN: 3030228622 ISBN-13(EAN): 9783030228620 Издательство: Springer Рейтинг: Цена: 74530.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: It will not only boost office effectiveness and productivity as well as shortening lead-time of office routines far beyond simple Muda elimination, but it will also prepare the processes in view of the upcoming digitalization era.
Автор: Bruno G. R?ttimann Название: Transactional Lean: Preparing for the Digitalization Era ISBN: 3030228592 ISBN-13(EAN): 9783030228590 Издательство: Springer Рейтинг: Цена: 74530.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: This book goes beyond searching for Muda by Gemba walk; the aim is to industrialize the office environment in view of the new digitalization challenge by applying the same principles of Lean industry. Whereas the basic process theory remains valid, the Lean tools have to be adapted and transposed to the office characteristics where not machines but employees are at the center of the transactions. Here, a new, already successfully applied, integrated, industry-derived, and systematic approach is presented. It will not only boost office effectiveness and productivity as well as shortening lead-time of office routines far beyond simple Muda elimination, but it will also prepare the processes in view of the upcoming digitalization era.
Название: Developing Potential Across a Full Range of Leadership TM ISBN: 1138136980 ISBN-13(EAN): 9781138136984 Издательство: Taylor&Francis Рейтинг: Цена: 148010.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: This is a casebook of 29 cases focused on leadership styles. Most effective leaders are said to be transformational and transactional in their style. This book highlights excellent leaders & will appeal to students in management,
Organizations around the world are using Lean to redesign care and improve processes in a way that achieves and sustains meaningful results for patients, staff, physicians, and health systems. Lean Hospitals, Third Edition explains how to use the Lean methodology and mindsets to improve safety, quality, access, and morale while reducing costs, increasing capacity, and strengthening the long-term bottom line. This updated edition of a Shingo Research Award recipient begins with an overview of Lean methods. It explains how Lean practices can help reduce various frustrations for caregivers, prevent delays and harm for patients, and improve the long-term health of your organization. The second edition of this book presented new material on identifying waste, A3 problem solving, engaging employees in continuous improvement, and strategy deployment. This third edition adds new sections on structured Lean problem solving methods (including Toyota Kata), Lean Design, and other topics. Additional examples, case studies, and explanations are also included throughout the book. Mark Graban is also the co-author, with Joe Swartz, of the book Healthcare Kaizen: Engaging Frontline Staff in Sustainable Continuous Improvements, which is also a Shingo Research Award recipient. Mark and Joe also wrote The Executive's Guide to Healthcare Kaizen.
Автор: Scarlat, M Название: Electronic Health Record ISBN: 1439878528 ISBN-13(EAN): 9781439878521 Издательство: Taylor&Francis Рейтинг: Цена: 122490.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: An accessible primer, Electronic Health Record: A Systems Analysis of the Medications Domain introduces the tools and methodology of Structured Systems Analysis as well as the nuances of the Medications domain. The first part of the book provides a top-down decomposition along two main paths: data in motion—workflows, processes, activities, and tasks in parallel to the analysis of data at rest—database structures, conceptual, logical models, and entities relationship diagrams. Structured systems analysis methodology and tools are applied to: electronic prescription, computerized physician order entry, drug dispensation, medication administration, and clinical decision support. Assuming no previous clinical and/or informatics knowledge, the book supplies a comprehensive view of the EHR/EMR with dedicated chapters on: user interface considerations, reporting requirements, and standards and vocabularies for meaningful use. Containing clear language and more than 170 figures and 100 review questions with answers—this book is a great companion for Healthcare IT professionals and an ideal resource for clinical informatics students. Praise for the book: … a common sense guide to this new world of informatics … should prove invaluable to the clinician making his/her way past the commercial hype into the realm of true understanding of the systems of medical informatics. … strongly recommended … .—William F. Bria MD, CMIO Shriners Hospitals for Children, President of the Board, Association of Medical Directors of Information Systems Finally, here’s a textbook that the market and the industry have been looking for. The author has captured the details of the information flows involved in the EHR while processing an order or prescription from inception to completion.—Joseph T. Finn, RPh, MBA … a thoughtful and well-constructed manual to understanding and incorporating the complex and many-sided aspects of medication concepts … a clear and accessible entry to this challenging topic.—Don Martin, Managing Consultant ... encompasses high-value, high-volume therapeutic transactions of indescribable complexity that touch nearly every licensed professional in a hospital … I’m hoping the vendors of my own hospital’s systems take its recommendations to heart.—Mr. HIStalk, Healthcare IT Blogger …. a very useful guide … provides the necessary detail that is often missing in many books… very useful in health informatics education at universities and courses within community colleges.—Jane M. Brokel, PhD, RN … a welcome and valuable addition to the toolkit for IT professionals and clinicians participating in the design or implementation of EHR systems.—Christine Greifzu, RN-BC, MBA, MSIS
Автор: Vladim?r Mar?k; Luis M. Camarinha-Matos; Hamideh A Название: Knowledge and Technology Integration in Production and Services ISBN: 1475756321 ISBN-13(EAN): 9781475756326 Издательство: Springer Рейтинг: Цена: 186330.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Knowledge and Technology Integration in Production and Services presents novel application scenarios for balanced distributed and integrated systems based on knowledge and up-to-date technology and provides a great opportunity for discussion of concepts, models, methodologies, technological developments, case studies, new research ideas, and other results among specialists. It comprises the proceedings of the Fifth International Conference on Information Technology for BALANCED AUTOMATION SYSTEMS in Manufacturing and Services (BASYS'02), which was sponsored by the International Federation for Information Processing (IFIP) and held in September 2002 in Cancun, Mexico. BASYS'02 aimed mainly at balancing knowledge and technology in manufacturing, services and the product life-cycle. Namely, a balance is considered between local knowledge-intensive solutions and global performance in highly distributed systems, based on diverse technologies (such as virtual organizations, holonic manufacturing systems or multi-agent systems for design and diagnostics). The contributions are focused on interoperability and standardization issues, open architectures as well as knowledge-based integration paradigms, with special attention being paid to product-service integration, customer-production integration, and product life-cycle stages integration. This book is essential reading for researchers, industrial managers, practitioners, developers, users or technology transfer experts - working in quite different fields such as automatic control, systems planning and integration, enterprise architecture, planning and scheduling, flexible manufacturing, knowledge engineering, business processes management or in the field of social impact studies.
Автор: Ivan Ivanov; Marten van Sinderen; Boris Shishkov Название: Cloud Computing and Services Science ISBN: 1489988394 ISBN-13(EAN): 9781489988393 Издательство: Springer Рейтинг: Цена: 144410.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: The Cloud Computing and Services Science book comprises a collection of the best papers presented at the International Conference on Cloud Computing and Services Science (CLOSER), which was held in The Netherlands in May 2011.
Автор: Andrea Krauz Название: Service Quality in Leisure & Tourism ISBN: 168117622X ISBN-13(EAN): 9781681176222 Издательство: Gazelle Book Services Рейтинг: Цена: 217350.00 T Наличие на складе: Невозможна поставка. Описание: Tourism has been one of the worlds fastest growing industries, and there are large societies entirely dependent upon the visitor for their sustenance. The quality of service in hotel industry is an important factor of successful business. The existing trend of complete quality management in hotel industry ensures the achievement of competitive advantage of hotel companies and is therefore the subject of contemporary research into service quality in hotel industry. Much of the attention given to service quality is motivated by the premise that it will increase customer satisfaction and ultimately lead to better financial performance. The quality of products and services has also been related to external indicators of customer satisfaction such as complaints, warranty, litigation and market share. Satisfied customers often lead to loyal customers who continuously repurchase the product or service. However, all organisations are dependent upon repeat purchases that lead to higher profitability. Empirical evidence suggests that customer satisfaction mediates the relationship between service quality and firm performance. This book aims to develop an awareness of the underpinning theories of quality as applicable to leisure and tourism. It deals with the impact of service quality in tourism and customer satisfaction; presents the theoretical model of the research indicating the dimensions of quality in tourism. It shows that such dimensions as Quality of accessibility, accommodation, venue and their components contribute directly in satisfaction of tourists, their intend to return and eventually development of tourism industry in a region. Delivering high quality service within the hospitality industry positively influences a customers perception of value. Tourist satisfaction is the result of the interaction between a tourists experience in the destination area and his or her previous expectations about the destination. Satisfying the tourist is critical because it has an effect on the expectations and intentions for the customers next destination purchasing decision. Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world.
Автор: West Shaun, Meierhofer Jьrg, Ganz Christopher Название: Smart Services Summit: Digital as an Enabler for Smart Service Business Development ISBN: 3030720896 ISBN-13(EAN): 9783030720896 Издательство: Springer Цена: 139750.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: The four main aspects covered are industrial challenges, value system design (how to integrate resources into service ecosystems to create value), value creation through value proposition (how to create value for ecosystem actors), and value capture (how to create value for ecosystem businesses).
Автор: Whyte, Grafton Название: V-model of service quality ISBN: 1787696065 ISBN-13(EAN): 9781787696068 Издательство: Emerald Рейтинг: Цена: 62330.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: The V-Model of Service Quality offers a powerful tool for measuring service quality. This book grounds the theoretical interventions in data drawn from case studies in the Sub-Saharan African context to make the models applicable to both researchers and working managers.
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