Service Quality in Leisure & Tourism 9781681176222

Варианты приобретения

Цена: 217350.00T
Кол-во:
о цене
Наличие: Невозможна поставка.

в Мои желания

Автор: Andrea Krauz
Название: Service Quality in Leisure & Tourism
ISBN: 9781681176222
Издательство: Gazelle Book Services
Классификация:

Обеспечение качества и общее управление качеством

Сфера обслуживания

Индустрия туризма

ISBN-10: 168117622X
Обложка/Формат: Hardback
Страницы: 284
Вес: 0.69 кг.
Дата издания: 01.01.2017
Серия: Economics/Business/Finance
Язык: English
Размер: 162 x 237 x 20
Читательская аудитория: Professional & vocational
Ключевые слова: Tourism industry
Рейтинг:
Поставляется из: Англии
Описание: Tourism has been one of the worlds fastest growing industries, and there are large societies entirely dependent upon the visitor for their sustenance. The quality of service in hotel industry is an important factor of successful business. The existing trend of complete quality management in hotel industry ensures the achievement of competitive advantage of hotel companies and is therefore the subject of contemporary research into service quality in hotel industry. Much of the attention given to service quality is motivated by the premise that it will increase customer satisfaction and ultimately lead to better financial performance. The quality of products and services has also been related to external indicators of customer satisfaction such as complaints, warranty, litigation and market share. Satisfied customers often lead to loyal customers who continuously repurchase the product or service. However, all organisations are dependent upon repeat purchases that lead to higher profitability. Empirical evidence suggests that customer satisfaction mediates the relationship between service quality and firm performance. This book aims to develop an awareness of the underpinning theories of quality as applicable to leisure and tourism. It deals with the impact of service quality in tourism and customer satisfaction; presents the theoretical model of the research indicating the dimensions of quality in tourism. It shows that such dimensions as Quality of accessibility, accommodation, venue and their components contribute directly in satisfaction of tourists, their intend to return and eventually development of tourism industry in a region. Delivering high quality service within the hospitality industry positively influences a customers perception of value. Tourist satisfaction is the result of the interaction between a tourists experience in the destination area and his or her previous expectations about the destination. Satisfying the tourist is critical because it has an effect on the expectations and intentions for the customers next destination purchasing decision. Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world.

Service Quality in Leisure & Tourism, Andrea Krauz