Автор: Micah Solomon Название: The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets ISBN: 1590794893 ISBN-13(EAN): 9781590794890 Издательство: Gazelle Book Services Рейтинг: Цена: 16510.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Success in todays rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Companys president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of todays top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage todays new breed of luxury travelers Double-five-star chef and hotelier Patrick OConnell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with todays travelers Restaurateur Traci Des Jardins on building a "narcissism-free" hospitality culture Legendary chef Eric Riperts principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, "If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, youll find the secrets here."
Honorable Mention, Mirra Komarovsky Book Award, given by the Eastern Sociological Society 2021 Outstanding Academic Title, Choice Magazine How workers navigate race, gender, and class in the food service industry Two unequal worlds of work exist within the upscale restaurant scene of Los Angeles. White, college-educated servers operate in the front of the house—also known as the public areas of the restaurant—while Latino immigrants toil in the back of the house and out of customer view. In Front of the House, Back of the House, Eli Revelle Yano Wilson shows us what keeps these workers apart, exploring race, class, and gender inequalities in the food service industry. Drawing on research at three different high-end restaurants in Los Angeles, Wilson highlights why these inequalities persist in the twenty-first century, pointing to discriminatory hiring and supervisory practices that ultimately grant educated whites access to the most desirable positions. Additionally, he shows us how workers navigate these inequalities under the same roof, making sense of their jobs, their identities, and each other in a world that reinforces their separateness. Front of the House, Back of the House takes us behind the scenes of the food service industry, providing a window into the unequal lives of white and Latino restaurant workers.
Автор: Boardman Daniel Holmes Название: Your First Restaurant - An Essential Guide: How to Plan, Research, Analyze, Finance, Open, and Operate Your Own Wildly-Succesful Eatery. ISBN: 0692810455 ISBN-13(EAN): 9780692810453 Издательство: Неизвестно Цена: 22930.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: If you are thinking about, or anywhere in the process of, opening a restaurant, this guide will be invaluable to you. The author embarked on a career as a restaurateur in middle age, with no prior restaurant experience and not much capital. Within four years he opened three original and quirky restaurants, each of which has become a thriving success. In this book he draws upon his experiences as a restaurateur, as well as nearly 30 years spent negotiating commercial real estate leases and sales, and a decade teaching real estate investment analysis and decision making to show you how to: - Accurately estimate the amount of capital required for your first restaurant (it's probably less than you think) and how to raise it. - Select your restaurant's ideal location and negotiate the optimal real estate lease or purchase for it. - Develop a creative, winning restaurant concept that is a natural extension of yourself and a perfect match for your customers. - Market - using low-cost, guerilla-style techniques - staff, source supplies for, grow, and continually refine your first restaurant. - Identify all the things that could doom your restaurant and avoid them. However, this book is not for everyone. It completely lacks fluff, hype, and "just believe in yourself" rah-rah encouragement. If that is what you are looking for, you won't find it here. What this book does offer is a solid framework for beginning with what is often a vague idea and proceeding, step by step, to research, plan, evaluate, open, and operate a very successful first restaurant. If you are serious about opening your dream restaurant, this is the book for you.
Автор: Pearlman Alison Название: Smart Casual: The Transformation of Gourmet Restaurant Style in America ISBN: 022615484X ISBN-13(EAN): 9780226154848 Издательство: Wiley Рейтинг: Цена: 17950.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Takes you inside the kitchens and dining rooms of restaurants from David Chang`s Momofuku Noodle Bar in New York to the seasonal, French-inspired cuisine of Alice Waters and Thomas Keller in California to the deconstructed comfort food of Homaro Cantu`s Moto in Chicago, to explore the different forms and flavors this casualization is taking.
Автор: Dyer Название: Strat Mgmt: Cncpt & Cases BRV Amzn Custm ISBN: 1119324475 ISBN-13(EAN): 9781119324478 Издательство: Wiley Рейтинг: Цена: 133050.00 T Наличие на складе: Поставка под заказ.
Автор: Shelly/Freund/Enger Название: Ms Windows Vista Introductory Cncpts & Technq ISBN: 141885980X ISBN-13(EAN): 9781418859800 Издательство: Cengage Learning Рейтинг: Цена: 57010.00 T Наличие на складе: Невозможна поставка. Описание: Quinones merges keen observation with astute interviews and storytelling in his search for an authentic modern Mexico. He finds it in part in emigrants, people who use wits and imagination to strike out on their own. In poignant stories from north of the border Quinones shows how another Mexico is reinventing itself in America today. But most of his stories are from deep inside Mexico itself.
Автор: Walker Название: Study Guide to Accompany The Restaurant - From Concept to Operation 7e ISBN: 1118629604 ISBN-13(EAN): 9781118629604 Издательство: Wiley Рейтинг: Цена: 214360.00 T Наличие на складе: Поставка под заказ. Описание: The Restaurant: From Concept to Operation takes the reader from the initial idea to the grand opening. It features comprehensive, applications-based coverage of all aspects of developing, opening, and running a restaurant.
Автор: Tihany Adam D. Название: Tihany: Iconic Hotel and Restaurant Interiors ISBN: 0847842509 ISBN-13(EAN): 9780847842506 Издательство: Rizzoli Рейтинг: Цена: 35750.00 T Наличие на складе: Поставка под заказ. Описание: A third volume devoted to America`s most important and acclaimed designers of restaurants and hotels
Автор: Copons Jaume Название: Alex and the Monsters: Restaurant Rescue! ISBN: 292478610X ISBN-13(EAN): 9782924786109 Издательство: Неизвестно Цена: 9190.00 T Наличие на складе: Невозможна поставка. Описание: A series with unlikely heroes: Monsters that read and Alex, a young boy discovering books and friendship.
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