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The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets, Micah Solomon


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Цена: 16510.00T
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Автор: Micah Solomon   (Соломон Мика)
Название:  The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
Перевод названия: Соломон Мика: Сердце гостеприимства. Управляющие великих отелей и ресторанов делятся своими секретам
ISBN: 9781590794890
Издательство: Gazelle Book Services
Классификация:

ISBN-10: 1590794893
Обложка/Формат: Paperback
Страницы: 192
Вес: 0.33 кг.
Дата издания: 09.04.2019
Серия: Economics/Business/Finance
Язык: English
Размер: 154 x 228 x 10
Читательская аудитория: Professional & vocational
Ключевые слова: Customer services
Подзаголовок: Great hotel and restaurant leaders share their secrets
Рейтинг:
Поставляется из: США
Описание: Success in todays rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Companys president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of todays top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage todays new breed of luxury travelers Double-five-star chef and hotelier Patrick OConnell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with todays travelers Restaurateur Traci Des Jardins on building a narcissism-free hospitality culture Legendary chef Eric Riperts principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, youll find the secrets here.

Plunkett`s Restaurant, Hotel & Hospitality Industry Almanac 2017: Restaurant, Hotel & Hospitality Industry Market Research, Statistics, Trends & Leading Companies

Автор: Jack W. Plunkett
Название: Plunkett`s Restaurant, Hotel & Hospitality Industry Almanac 2017: Restaurant, Hotel & Hospitality Industry Market Research, Statistics, Trends & Leading Companies
ISBN: 1628314419 ISBN-13(EAN): 9781628314410
Издательство: Mare Nostrum (Eurospan)
Рейтинг:
Цена: 292590.00 T
Наличие на складе: Невозможна поставка.
Описание: By many measures, restaurants and hospitality make up one of the largest and fastest growing industry sectors in the world. Globally, hospitality can be considered to be a broad and multifaceted sector, ranging from fast food restaurants to fine dining and catering on one side, and hotels, inns resorts and cruise lines on the other. Our exciting new Plunkett’s Restaurant, Hotel & Hospitality Industry Almanac offers a comprehensive market research and reference package covering the entire field. Profiles of leading companies in fast food, family restaurants, fine dining, catering, hotels, inns, resorts, cruises, food service, food distributors, information systems and much more are covered in exacting details. The corporate section includes our proprietary, in-depth profiles of 400 leading companies, public and private, in all facets of the industry. Purchasers will find a form in the book enabling them to register for 1-year, 1-seat online access to tools at Plunkett Research Online, including the ability to view the market research/industry trends section and industry statistics. You have access, at no additional charge, to the very latest data posted to Plunkett Research Online. Online tools allow you to search and view selected companies, and then export selected company contact data, including executive names. You'll find a complete overview, industry analysis and market research report in one superb, value-priced package.

Plunkett`s Restaurant, Hotel & Hospitality Industry Almanac 2019

Автор: Jack W. Plunkett
Название: Plunkett`s Restaurant, Hotel & Hospitality Industry Almanac 2019
ISBN: 1628314923 ISBN-13(EAN): 9781628314922
Издательство: Mare Nostrum (Eurospan)
Рейтинг:
Цена: 317670.00 T
Наличие на складе: Невозможна поставка.
Описание: By many measures, restaurants and hospitality make up one of the largest and fastest growing industry sectors in the world. Globally, hospitality can be considered to be a broad and multifaceted sector, ranging from fast food restaurants to fine dining and catering on one side, and hotels, inns resorts and cruise lines on the other. Our exciting new Plunkett's Restaurant, Hotel & Hospitality Industry Almanac offers a comprehensive market research and reference package covering the entire field. Profiles of leading companies in fast food, family restaurants, fine dining, catering, hotels, inns, resorts, cruises, food service, food distributors, information systems and much more are covered in exacting details. The corporate section includes our proprietary, in-depth profiles of 400 leading companies, public and private, in all facets of the industry. You'll find a complete overview, industry analysis and market research report in one superb, value-priced package.

Plunkett`s Restaurant, Hotel & Hospitality Industry Almanac 2018: Restaurant, Hotel & Hospitality Industry Market Research, Statistics, Trends & Leading Companies

Автор: Jack W. Plunkett
Название: Plunkett`s Restaurant, Hotel & Hospitality Industry Almanac 2018: Restaurant, Hotel & Hospitality Industry Market Research, Statistics, Trends & Leading Companies
ISBN: 1628314710 ISBN-13(EAN): 9781628314717
Издательство: Mare Nostrum (Eurospan)
Рейтинг:
Цена: 317670.00 T
Наличие на складе: Невозможна поставка.
Описание: By many measures, restaurants and hospitality make up one of the largest and fastest growing industry sectors in the world. Globally, hospitality can be considered to be a broad and multifaceted sector, ranging from fast food restaurants to fine dining and catering on one side, and hotels, inns resorts and cruise lines on the other. Our exciting new Plunkett’s Restaurant, Hotel & Hospitality Industry Almanac offers a comprehensive market research and reference package covering the entire field. Profiles of leading companies in fast food, family restaurants, fine dining, catering, hotels, inns, resorts, cruises, food service, food distributors, information systems and much more are covered in exacting details. The corporate section includes our proprietary, in-depth profiles of 400 leading companies, public and private, in all facets of the industry. You'll find a complete overview, industry analysis and market research report in one superb, value-priced package.

Project Soft Power - Learn the Secrets of the Great Project Leaders

Автор: Averous Jeremie
Название: Project Soft Power - Learn the Secrets of the Great Project Leaders
ISBN: 9810715390 ISBN-13(EAN): 9789810715397
Издательство: Неизвестно
Цена: 18300.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Causation is asymmetrical in many different ways. Causes precede effects; explanations cite causes not effects. Agents use causes to manipulate their effects; they don`t use effects to manipulate their causes. Effects of a common cause are correlated; causes of a common effect are not. This is a major book for philosophers of science that will also prove insightful to economists and statisticians.

Hotel and Restaurant Operations

Автор: Maria Rellie B. Kalacas
Название: Hotel and Restaurant Operations
ISBN: 177361018X ISBN-13(EAN): 9781773610184
Издательство: Mare Nostrum (Eurospan)
Рейтинг:
Цена: 145990.00 T
Наличие на складе: Невозможна поставка.
Описание: The reference book "Hotel and Restaurant Management and Operations", provides practical and updated information on management and operations in the hotel and restaurant industry. Along with this, the book also provides a comprehensive information about the management of human resources across the hotel industry and how various professionals manage their responsibilities in their respective departments. This reference book provides a detailed discussion on the role of the human resource manager in the hospitality industry along with the management and operations at the hotels and restaurants. This research study will be helpful to readers in developing the wide-ranging knowledge and skills that are required to succeed in the present scenario of the hospitality industry.Each of the chapters in this book, examine in-depth, the information about various aspects of the hotel and restaurant industry, its management, and operations. All the aspects of this industry such as responsibilities, challenges, problems encountered and approaches taken to resolve complex problems are discussed. This book also discusses some real-time examples of hospitality industry which provide an insight into the profile of the organizations in this industry along with the challenges faced and solutions applied by them.There are several challenges faced by the business organizations in this industry that needs to be addressed. Few challenges that were determined include management of human resources and customer service. However, both these challenges are interlinked and need to be addressed by the organizations. The human resource management itself is a wide category as there can be several problems associated with the workforce in the organization. Other than this, the research also elaborates the role of the human resource manager in hospitality industry along with the front office management. The operations in a hospitality industry are also highlighted in terms of rooms, engineering, and security. The major drawback that comes into light through the discussion is that the workforce or human resource of the organization are not given importance. If any organization pays attention to its human resource, it can thrive and also gain competitive advantage. Thus, two examples are given that depict how an organization has established itself as a brand by emphasizing on its human resource and utilizing them in an optimum way. Through the examples it is highlighted that by effective utilization of human resource the organizations can offer customer satisfaction which ultimately results in success of the organization. This book aims to be a complete resource for anyone who wants to know about the management of hotels and restaurant.


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