User Tested: How the World`s Top Companies Use Human Insight to Create Great Experiences, Estes Janelle, MacMillan Andy
Автор: Rasiel, Ethan Название: McKinsey Way ISBN: 0070534489 ISBN-13(EAN): 9780070534483 Издательство: McGraw-Hill Рейтинг: Цена: 27450.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Penetrate the mysteriously powerful problem-solving methods and learn the secret techniques of the worldOs most prestigious business consulting firm, in this insightful how-they-do-it guide by a former McKinsey & Company analyst.
Автор: Rasiel, Ethan M. Название: The McKinsey Mind ISBN: 0071374299 ISBN-13(EAN): 9780071374293 Издательство: McGraw-Hill Рейтинг: Цена: 29730.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: A manual for achieving McKinsey-style solutions and success. It reveals the secrets behind the powerhouse firm`s success and discusses how executives from various fields or industry can use those tactics in day-to-day decision-making. It explores how McKinsey tools and techniques can be applied to business problem sin various settings.
Автор: Jorge Remondes, Sandrina Teixeira Название: Implementing Automation Initiatives in Companies to Create Better-Connected Experiences ISBN: 1668455382 ISBN-13(EAN): 9781668455388 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 257790.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Explores current and decisive topics for business and academia. The book evaluates the ways in which automation and connectivity help the decision-making process of companies and the learning process for students and researchers. Coverage includes consumer behaviour, omnichannel retailing, and metaverse applications in business.
Автор: Jorge Remondes, Sandrina Teixeira Название: Implementing Automation Initiatives in Companies to Create Better-Connected Experiences ISBN: 1668455390 ISBN-13(EAN): 9781668455395 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 194970.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Explores current and decisive topics for business and academia. The book evaluates the ways in which automation and connectivity help the decision-making process of companies and the learning process for students and researchers. Coverage includes consumer behaviour, omnichannel retailing, and metaverse applications in business.
Автор: Stewart Amy Название: Drunken Botanist ISBN: 1604694769 ISBN-13(EAN): 9781604694765 Издательство: Workman Рейтинг: Цена: 20240.00 T Наличие на складе: Невозможна поставка. Описание: An intoxicating and eclectic new book on the hidden botany behind your favourite booze!
Автор: Baird Nathan Название: Innovator`s Playbook: How to Create Great Products, Services and Experiences That Your Customers Will Love ISBN: 0730383644 ISBN-13(EAN): 9780730383642 Издательство: Wiley Рейтинг: Цена: 18950.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: This book is a comprehensive practical guide for music eductors who work with students with autism. This second edition offers fully up-to-date information on diagnosis, advocacy, and a collegial team-approach, as well as communication, cognition, behavior, sensory, and socialization challenges. Many `real-life` vignettes and classroom snapshots are included to transfer theory to practice.
Автор: Pearl Cathy Название: Designing Voice User Interfaces: How to Create Engaging and Compelling Experiences ISBN: 1491955414 ISBN-13(EAN): 9781491955413 Издательство: Wiley Рейтинг: Цена: 33780.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Whether you`re designing a mobile app, a toy, or a device such as a home assistant, this practical book guides you through basic VUI design principles, helps you choose the right speech recognition engine, and shows you how to measure your VUI`s performance and improve upon it.
Автор: Smith Alexander Название: They Create Worlds ISBN: 1138389900 ISBN-13(EAN): 9781138389908 Издательство: Taylor&Francis Рейтинг: Цена: 71450.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: They Create Worlds: The Story of the People and Companies That Shaped the Video Game Industry, Vol. 1 is the first in a three-volume set that provides an in-depth analysis of the creation and evolution of the video game industry.
Автор: Smith, Alexander Название: They Create Worlds ISBN: 1138389927 ISBN-13(EAN): 9781138389922 Издательство: Taylor&Francis Рейтинг: Цена: 148010.00 T Наличие на складе: Невозможна поставка. Описание: They Create Worlds: The Story of the People and Companies That Shaped the Video Game Industry, Vol. 1 is the first in a three-volume set that provides an in-depth analysis of the creation and evolution of the video game industry.
Автор: Carpenter, John King, Sandy Deibert, Amanda Size, Mike Swierczynski, Duane Burke, Kealan Patrick Ninness, James Tieri, Frank Price, Andy Schow, David Название: Be less zombie - how great companies create dynamic innovation, fearless leadership and passionate people ISBN: 1032370653 ISBN-13(EAN): 9781032370651 Издательство: Taylor&Francis Рейтинг: Цена: 40820.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: This book looks at the problems fostered by our current economic system - economic inequality, the dominance of Big Tech firms, the loss of privacy and choice, and overuse and abuse of natural resources - and offers a bold solution: a new economic system, free from the design flaws that have contributed to these societal grand challenges.
Learn to fight off 'zombification' in your organisation and ensure growth and relevance in the digital age
Many companies fall victim to the 'zombie' mindset - lack of effective marketing, low organisational morale, a dwindling customer base, inadequate financials and accounting systems, stagnant growth - the list goes on. The harsh reality is that many zombie companies ultimately run out of customers and shut their doors for good. To break free from this mindset, companies need to employ a practical, systematic approach that encompasses all of the elements necessary to bring them back to the land of the living. Be Less Zombie is an engaging behind-the-scenes guide that helps organisations expel the zombie factor and proceed forward in a positive, productive direction.
Filled with practical tools and real-life stories, this valuable resource provides business-tested guidance for building agile, innovative teams and organisations. Author Elvin Turner has coached hundreds of innovation programmes that break the zombie spell and inject new life into organisations worldwide. Uniquely, this book focuses on each of the vital elements - strategy, innovation, culture and business model - that combine to produce the cure for 'zombification' and propel growth. Mixing tongue-in-cheek observations and seasoned leadership advice, this book:
Provides a roadmap for leading transformation in an organisation
Includes interviews with senior leaders of global corporations such as Sony Music and Universal
Strengthens strategic forward thinking in the global business environment
Addresses new and emerging digital trends such as AI, machine learning, blockchain and disruptive start-ups
Helps every team member become an agent of change
Executives, managers and team members of any organisation, ranging from the hottest start-up to the most-established corporation, will find Be Less Zombie essential reading.
This is the kind of book that you don't read once; you read it forever.-Jay Baer, president of Convince and Convert and author of Hug Your Haters: How to Embrace Complaints and Keep Your Customers
Social media has changed customer service forever. It has shifted power from brands to consumers, requiring a different way of thinking about customer engagement.
Dan Gingiss has interviewed dozens of business leaders on his podcast, Focus on Customer Service. From those conversations and his own real-world experience at multiple Fortune 300 companies, Gingiss has developed a series of best practices called "8 Steps to Winning at Social Customer Care."
Learn how to:
navigate social media's growing role in the overall customer experience
develop your own Social Customer Care Philosophy
decide which technology provider fits with your company
recruit and train a stellar team of social customer service agents
establish a scalable process, including crisis management and proactive customer service
integrate Social Customer Care with the rest of your business
Gingiss gives you an invaluable glimpse at how top brands are "winning" at customer service in social media, and provides the tools for you to do the same at your company.
Казахстан, 010000 г. Астана, проспект Туран 43/5, НП2 (офис 2) ТОО "Логобук" Тел:+7 707 857-29-98 ,+7(7172) 65-23-70 www.logobook.kz
