Service Leadership: Leading with Competence, Character and Care in the Service Economy, Hoshmand A. Reza, Chung Po
Автор: Wray Jr. Usn (Ret) Radm Robert O., Mustin Usn Radm John B., LeClair Usn Radm Theodore P. S. Название: Saltwater Leadership Second Edition: A Primer on Leadership for the Junior Sea-Service Officer ISBN: 1682475506 ISBN-13(EAN): 9781682475508 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 26790.00 T Наличие на складе: Невозможна поставка. Описание: Explores leadership in the maritime environment. Based on decades of leadership experiences, Saltwater Leadership covers a wide variety of topics, including basic junior officer leadership, taking care of people, providing forceful backup, leadership and culture, and professional competence.
Автор: Hoshmand A. Reza, Chung Po Название: Service Leadership: Leading with Competence, Character and Care in the Service Economy ISBN: 1032009578 ISBN-13(EAN): 9781032009575 Издательство: Taylor&Francis Рейтинг: Цена: 59190.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Service Leadership offers students, researchers and leaders a leadership model originating in the service economy--but which is gaining ground in all sectors and industries--explained by experts that were key actors in that origination at DHL International.
Автор: Sosik John J. Название: Leading with Character: Stories of Valor and Virtue and the Principles They Teach (2nd Edition) (Hc) ISBN: 1681230143 ISBN-13(EAN): 9781681230146 Издательство: Mare Nostrum (Eurospan) Цена: 94250.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: What kind of character strengths must leaders develop in themselves and others to create and sustain extraordinary organizational growth and performance? In this updated and expanded second edition, the author, John J. Sosik, answers this question by reviewing what is known about the connection between authentic transformational leadership and positive psychology. He summarizes a wealth of leadership knowledge in a unique collection of captivating stories about 25 famous leaders from business, history and pop culture: Aung San Suu Kyi, John F. Kennedy, Maya Angelou, Bill Gates, Brian Wilson, Rosa Parks, Martin Luther King, Jr., Joe Namath, Malala Yousafzai, Mother Teresa, Angelina Jolie, Pope Saint John Paul II, Shirley Chisholm, Sheryl Sandberg, Andy Griffith, Margaret Thatcher, Oprah Winfrey, Nelson Mandela, Warren Buffet, Carlos Ghosn, Eleanor Roosevelt, Herb Kelleher, Steve Jobs, Johnny Cash, and Fred Rogers.What do these leaders have in common? Each possesses virtues of wisdom, courage, humanity, justice, temperance, and transcendence and their associated character strengths that form the foundation of their outstanding leadership. Besides generating astonishing results for their organizations, these leaders reaped numerous physical, mental, social and spiritual benefits from their strong character. Their stories teach readers leadership principles that they too can apply to achieve sustainable growth and excellence. The author includes dozens of interesting examples, vivid anecdotes, and clear guidelines to offer readers an in-depth look at how character and virtue forms the moral fiber of authentic transformational leadership. Individuals currently in leadership positions as well as aspiring leaders will find the book’s conversational style, fascinating stories, and practical guidelines both useful and inspiring.
Автор: Daniel TL Shek, Xiaoqin Zhu, Li Lin, Joav Merrick Название: Service Leadership: Tools to Assess Knowledge, Attitude and Behavior ISBN: 1536148520 ISBN-13(EAN): 9781536148527 Издательство: Nova Science Рейтинг: Цена: 215410.00 T Наличие на складе: Невозможна поставка. Описание: Public Health: Practices, Methods and Policies How can leadership in service economies be developed and nurtured? This issue is of the utmost importance, because the mode of production and requirements of the leaders are different in manufacturing and service economies. While the focus in manufacturing industries is on do things right, the focus of services economies is on do the right things. In this book, the authors start out with the Service Leadership Model as well as the ingredients for Service Leadership knowledge, attitude and behaviors (i.e., skills). Second, psychometric properties of three validated measures on Service Leadership knowledge, attitude and behavior are presented. In these chapters, the internal consistency, convergent validity and factorial validity of the measures are presented. Third, the psychosocial correlates and norms associated with these three measures of Service Leadership are presented. Through these chapters, the authors attempt to establish the psychometric properties and norms of the scales assessing Service Leadership knowledge, attitude and behavior. It is their humble wish that the related work and the developed assessment tools can be used in the training, personnel decisions, intervention and research contexts.
Автор: Vitale-Aussem Jill Название: Disrupting the Status Quo of Senior Living: A Mindshift ISBN: 1938870824 ISBN-13(EAN): 9781938870828 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 36030.00 T Наличие на складе: Невозможна поставка. Описание: Interweaving research on aging, ideas from influential thinkers in the aging services field, and the author`s own experiences managing and operating senior living communities, this book challenges readers to question long-accepted practices, examine their own biases, and work toward creating vibrant cultures of possibility and growth for elders.
Автор: Sosik John J. Название: Leading with Character: Stories of Valor and Virtue and the Principles They Teach (2nd Edition) ISBN: 1681230135 ISBN-13(EAN): 9781681230139 Издательство: Mare Nostrum (Eurospan) Цена: 50820.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: What kind of character strengths must leaders develop in themselves and others to create and sustain extraordinary organizational growth and performance? In this updated and expanded second edition, the author, John J. Sosik, answers this question by reviewing what is known about the connection between authentic transformational leadership and positive psychology. He summarizes a wealth of leadership knowledge in a unique collection of captivating stories about 25 famous leaders from business, history and pop culture: Aung San Suu Kyi, John F. Kennedy, Maya Angelou, Bill Gates, Brian Wilson, Rosa Parks, Martin Luther King, Jr., Joe Namath, Malala Yousafzai, Mother Teresa, Angelina Jolie, Pope Saint John Paul II, Shirley Chisholm, Sheryl Sandberg, Andy Griffith, Margaret Thatcher, Oprah Winfrey, Nelson Mandela, Warren Buffet, Carlos Ghosn, Eleanor Roosevelt, Herb Kelleher, Steve Jobs, Johnny Cash, and Fred Rogers.What do these leaders have in common? Each possesses virtues of wisdom, courage, humanity, justice, temperance, and transcendence and their associated character strengths that form the foundation of their outstanding leadership. Besides generating astonishing results for their organizations, these leaders reaped numerous physical, mental, social and spiritual benefits from their strong character. Their stories teach readers leadership principles that they too can apply to achieve sustainable growth and excellence. The author includes dozens of interesting examples, vivid anecdotes, and clear guidelines to offer readers an in-depth look at how character and virtue forms the moral fiber of authentic transformational leadership. Individuals currently in leadership positions as well as aspiring leaders will find the book’s conversational style, fascinating stories, and practical guidelines both useful and inspiring.
Автор: Richard Normann Название: Service Management : Strategy and Leadership in Service Business, 3rd Edition ISBN: 0471494399 ISBN-13(EAN): 9780471494393 Издательство: Wiley Рейтинг: Цена: 42240.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: In the world of industry and management, the service industry is unique. This book provides a comprehensive framework in which to discuss the unique management issues of the service industry, and looks into the special characteristics of services and the conditions necessary for success in the management of service organizations.
Автор: Charles Szypszak Название: Military Leadership Lessons for Public Service ISBN: 1476664919 ISBN-13(EAN): 9781476664910 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 33270.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Military veterans have had the most intensive leadership training, mentoring, and experience available anywhere. Many return to their communities seeking to apply what they learned. What they are likely to find among those in public administration is not a welcome embrace for military training and experience. Instead veterans are more likely to encounter a misimpression that it is not of much use, which is becoming more widespread in society as fewer among those in power have served in the military or are close to anyone who did. But contrary to the popular misimpression, military leadership principles and methods are not just about using authority and giving orders. They are based on interpersonal dynamics learned from experience and reflection. Unsurprisingly effective leadership in civil emergencies - as shown on 9/11 and during Hurricane Katrina - depends on the same kind of demeanor, decisiveness, and trustworthiness as in combat. But good leadership is fundamentally the same in day-to-day challenges as well. There are, in fact, military leadership principles and methods that will be effective whenever adapted to the circumstances. Being mindful of them can better equip anyone for public service.
Автор: Doris Berger-Grabner Название: Strategic Retail Management and Brand Management ISBN: 3110543834 ISBN-13(EAN): 9783110543834 Издательство: Walter de Gruyter Рейтинг: Цена: 44570.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание:
The retail industry and associated business models have gone through a significant phase of disruption. The rapid emergence of new technologies, digital business models and the evolution of social media platforms as a new sales channel continue to influence the sector. Key contextual or external trends will affect and shape the retail landscape in the years to come. Therefore, it seems important to prepare for this situation and be ready with a head start in terms of knowledge.
This textbook provides its readers basic knowledge about the national and international retail sector and gives important insights into trends and developments. It deals with key trends, in particular new patterns of personal consumption, evolving geopolitical dynamics, technological advancements and structural industry shifts. Moreover, it explains why it is so important that retailers use these trends, adapt their retail strategies and tactics, create strong brands and come up with innovative, new ways of doing business.
Today we are living in a challenging time for retail. This textbook tries to give insights and explanations to better understand these challenges and provide managerial implications.
Автор: Blake Alvin L. Название: Five Steps to Five Stars: A Leader`s Guide to Improving Customer Service ISBN: 1543999182 ISBN-13(EAN): 9781543999181 Издательство: Gazelle Book Services Рейтинг: Цена: 22870.00 T Наличие на складе: Поставка под заказ. Описание: Five Steps to Five Stars focuses on the individual leadership steps necessary to achieve excellence in customer service. All the steps outline the required intentional and deliberate actions to succeed. Leaders who follow these steps will be able to improve their existing organizational policies by becoming better customer service focused leaders. Five Steps to Five Stars is a leader's guide to improving the overall customer service environment. In Step One, leaders will be challenged to conduct a true self-evaluation of their personal beliefs and skills when it comes to managing excellence in customer service. Step Two will motivate leaders to view the organization through the three different lenses of the customer service windows--customer's view, the worker's view, and the leader's view. In Step Three, we continue to build leaders by discovering how to right their wrongs, and in Step Four, leaders will start the process of trying to close the customer service gap. Finally, in Step Five, leaders are asked to apply the 5-5-5 Rule to all areas of customer service in their organization. The steps will help leaders and managers build, promote, and create working environments which produce 5-Star customer service
Автор: Kamaljeet Sandhu Название: Leadership, Management, and Adoption Techniques for Digital Service Innovation ISBN: 179982800X ISBN-13(EAN): 9781799828006 Издательство: Mare Nostrum (Eurospan) Цена: 166320.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: There are many advantages to incorporating digital services in business, including improved data management, higher transparency, personalized customer service, and cost reduction. Innovation is a key driver to how digital services are formed, developed, delivered, and used by consumers, employees, and employers. The largest differentiator comes from having a digitally empowered workforce. Companies increasingly need digital workers to establish greater digital skills to bear on every activity. Business leaders especially need to steer digital priorities, drive innovation, and develop digital platforms. Leadership, Management, and Adoption Techniques for Digital Service Innovation is an essential reference source that discusses the adoption of digital services in multiple industries and presents digital technologies to address and further advance innovation to drive successful solutions. Featuring research on topics such as cloud computing, digital business, and value creation, this book is ideally designed for managers, leaders, executives, directors, IT consultants, academicians, researchers, industry professionals, students, and practitioners.
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