Saltwater Leadership Second Edition: A Primer on Leadership for the Junior Sea-Service Officer, Wray Jr. Usn (Ret) Radm Robert O., Mustin Usn Radm John B., LeClair Usn Radm Theodore P. S.
Автор: Kamaljeet Sandhu Название: Leadership, Management, and Adoption Techniques for Digital Service Innovation ISBN: 1799827992 ISBN-13(EAN): 9781799827993 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 201430.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: There are many advantages to incorporating digital services in business, including improved data management, higher transparency, personalized customer service, and cost reduction. Innovation is a key driver to how digital services are formed, developed, delivered, and used by consumers, employees, and employers. The largest differentiator comes from having a digitally empowered workforce. Companies increasingly need digital workers to establish greater digital skills to bear on every activity. Business leaders especially need to steer digital priorities, drive innovation, and develop digital platforms.
Leadership, Management, and Adoption Techniques for Digital Service Innovation is an essential reference source that discusses the adoption of digital services in multiple industries and presents digital technologies to address and further advance innovation to drive successful solutions. Featuring research on topics such as cloud computing, digital business, and value creation, this book is ideally designed for managers, leaders, executives, directors, IT consultants, academicians, researchers, industry professionals, students, and practitioners.
Автор: Kamaljeet Sandhu Название: Leadership, Management, and Adoption Techniques for Digital Service Innovation ISBN: 179982800X ISBN-13(EAN): 9781799828006 Издательство: Mare Nostrum (Eurospan) Цена: 166320.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: There are many advantages to incorporating digital services in business, including improved data management, higher transparency, personalized customer service, and cost reduction. Innovation is a key driver to how digital services are formed, developed, delivered, and used by consumers, employees, and employers. The largest differentiator comes from having a digitally empowered workforce. Companies increasingly need digital workers to establish greater digital skills to bear on every activity. Business leaders especially need to steer digital priorities, drive innovation, and develop digital platforms. Leadership, Management, and Adoption Techniques for Digital Service Innovation is an essential reference source that discusses the adoption of digital services in multiple industries and presents digital technologies to address and further advance innovation to drive successful solutions. Featuring research on topics such as cloud computing, digital business, and value creation, this book is ideally designed for managers, leaders, executives, directors, IT consultants, academicians, researchers, industry professionals, students, and practitioners.
Listening well is an essential component of good leadership. You can become a more effective listener and leader by learning the skills of active listening. Working relationships become more solid, based on trust, respect, and honesty. Active listening is not an optional component of leadership; it is not a nicety to be used to make others feel good. It is, in fact, a critical component of the tasks facing today's leaders. In this new edition, we've added tips and advice dealing with virtual active listening, and incorporated up-to-date research from both inside and outside CCL to make sure you can best meet the leadership challenges you face in today's world.
Автор: Daniel TL Shek, Xiaoqin Zhu, Li Lin, Joav Merrick Название: Service Leadership: Tools to Assess Knowledge, Attitude and Behavior ISBN: 1536148520 ISBN-13(EAN): 9781536148527 Издательство: Nova Science Рейтинг: Цена: 215410.00 T Наличие на складе: Невозможна поставка. Описание: Public Health: Practices, Methods and Policies How can leadership in service economies be developed and nurtured? This issue is of the utmost importance, because the mode of production and requirements of the leaders are different in manufacturing and service economies. While the focus in manufacturing industries is on do things right, the focus of services economies is on do the right things. In this book, the authors start out with the Service Leadership Model as well as the ingredients for Service Leadership knowledge, attitude and behaviors (i.e., skills). Second, psychometric properties of three validated measures on Service Leadership knowledge, attitude and behavior are presented. In these chapters, the internal consistency, convergent validity and factorial validity of the measures are presented. Third, the psychosocial correlates and norms associated with these three measures of Service Leadership are presented. Through these chapters, the authors attempt to establish the psychometric properties and norms of the scales assessing Service Leadership knowledge, attitude and behavior. It is their humble wish that the related work and the developed assessment tools can be used in the training, personnel decisions, intervention and research contexts.
Автор: Dane Carley, Craig Nelson Название: No Time for Playing Cards: Higher Reliability Organizing for the Fire Service ISBN: 1593703279 ISBN-13(EAN): 9781593703271 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 45980.00 T Наличие на складе: Невозможна поставка. Описание: Why do we continue to see similar firefighter injuries and line-of-duty deaths (LODDs) repeated each year? We often respond with technical solutions, such as more SOGs, safety lists, and studying more strategies and tactics. But are there greater depths of technical knowledge in our profession that can make firefighting significantly safer? Does it also help to look at the human side of our profession? Other high-risk, high-consequence industries have reduced injuries and LODDs by 60%–80% just by focusing on human factors and performance. Turning your department into a higher reliability organization starts with building a learning culture and teaching firefighters to ask “why?”Authors Dane Carley and Craig Nelson have a passion for helping people and departments in the fire and emergency services become successful. The techniques, methods, and processes in this book are based their own research and data as well as studies from many other professions and industries interested in being the best.Readers will learn how to:Measure for and demonstrate leadershipFocus solutions on human performanceBuild resilient departmentsMost importantly, reduce firefighter injuries and LODDs
Автор: Pickett Clyde Wilson, Smith Michele, Felton James III Название: Inclusive Directions: The Role of the Chief Diversity Officer in Community College Leadership ISBN: 1475833814 ISBN-13(EAN): 9781475833812 Издательство: Rowman & Littlefield Publishers Рейтинг: Цена: 77440.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: This book provides an in-depth view of the roles and responsibilities of the chief diversity officer, diversity strategic planning, and examines the various roles of diversity leaders at community colleges and will significantly benefit those interested in learning more about diversity and inclusion at community colleges.
Автор: Bernat Len Название: Leadership Matters: Advice from a Career USMC Officer ISBN: 1947309196 ISBN-13(EAN): 9781947309197 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 12500.00 T Наличие на складе: Есть у поставщика Поставка под заказ.
Автор: Charles Szypszak Название: Military Leadership Lessons for Public Service ISBN: 1476664919 ISBN-13(EAN): 9781476664910 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 33270.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Military veterans have had the most intensive leadership training, mentoring, and experience available anywhere. Many return to their communities seeking to apply what they learned. What they are likely to find among those in public administration is not a welcome embrace for military training and experience. Instead veterans are more likely to encounter a misimpression that it is not of much use, which is becoming more widespread in society as fewer among those in power have served in the military or are close to anyone who did. But contrary to the popular misimpression, military leadership principles and methods are not just about using authority and giving orders. They are based on interpersonal dynamics learned from experience and reflection. Unsurprisingly effective leadership in civil emergencies - as shown on 9/11 and during Hurricane Katrina - depends on the same kind of demeanor, decisiveness, and trustworthiness as in combat. But good leadership is fundamentally the same in day-to-day challenges as well. There are, in fact, military leadership principles and methods that will be effective whenever adapted to the circumstances. Being mindful of them can better equip anyone for public service.
Автор: Blake Alvin L. Название: Five Steps to Five Stars: A Leader`s Guide to Improving Customer Service ISBN: 1543999182 ISBN-13(EAN): 9781543999181 Издательство: Gazelle Book Services Рейтинг: Цена: 22870.00 T Наличие на складе: Поставка под заказ. Описание: Five Steps to Five Stars focuses on the individual leadership steps necessary to achieve excellence in customer service. All the steps outline the required intentional and deliberate actions to succeed. Leaders who follow these steps will be able to improve their existing organizational policies by becoming better customer service focused leaders. Five Steps to Five Stars is a leader's guide to improving the overall customer service environment. In Step One, leaders will be challenged to conduct a true self-evaluation of their personal beliefs and skills when it comes to managing excellence in customer service. Step Two will motivate leaders to view the organization through the three different lenses of the customer service windows--customer's view, the worker's view, and the leader's view. In Step Three, we continue to build leaders by discovering how to right their wrongs, and in Step Four, leaders will start the process of trying to close the customer service gap. Finally, in Step Five, leaders are asked to apply the 5-5-5 Rule to all areas of customer service in their organization. The steps will help leaders and managers build, promote, and create working environments which produce 5-Star customer service
Автор: Howard Anthony Название: Humanise: Leadership at the Service of Humanity ISBN: 0730316645 ISBN-13(EAN): 9780730316640 Издательство: Wiley Рейтинг: Цена: 17900.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Legendary leaders change the world by putting leadership at the service of humanity
Humanise is a comprehensive look at human-centred leadership, providing insight and guidance for those who want to change the world. A deep examination of the concept of moral leadership, this book examines what it is, how it's acquired, and how it can be applied in business, government, and society. Readers will gain insight into predominant leadership styles exemplified in governments and organizations around the world, and discover the missing pieces that come together to more effectively guide people through challenges and transitions. With a focus on building a solid foundation, a strong moral compass, and deep empathy for others, this book shows you how to be a leader wherever you are, build your leadership capability, and make a positive impact on the world.
We are facing a crisis of leadership. Where are the new Mandelas? What type of person is that? What are their qualities and attributes? Who will lead us into the future? Humanise is a book for people who want to be the very best version of themselves, the best leader they can be, and impact the world for good.
Discover a different perspective on the leadership crisis throughout the world
Create your own leadership foundation starting with your purpose and principles
Turn your personal moral values into a leadership style that will benefit and inspire others
Influence the individuals and world around you to become a part of the solution
Following in the footsteps of Mandela and Ghandi, this book explains why great leadership is human-centred, and how you can become such a leader, no matter who you are or what position you are in. For those interested in picking up the torch and guiding the way, Humanise provides a roadmap to the version of you you've always wanted to be, and that the world needs you to be.
Автор: Vitale-Aussem Jill Название: Disrupting the Status Quo of Senior Living: A Mindshift ISBN: 1938870824 ISBN-13(EAN): 9781938870828 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 36030.00 T Наличие на складе: Невозможна поставка. Описание: Interweaving research on aging, ideas from influential thinkers in the aging services field, and the author`s own experiences managing and operating senior living communities, this book challenges readers to question long-accepted practices, examine their own biases, and work toward creating vibrant cultures of possibility and growth for elders.
Автор: Rod Gragg Название: Lessons in Leadership from the Greatest Generation ISBN: 1455618217 ISBN-13(EAN): 9781455618217 Издательство: Gazelle Book Services Рейтинг: Цена: 22870.00 T Наличие на складе: Невозможна поставка. Описание:
As World War II ripped the world apart, men and women facing a stark reality rose to command. Although many came from humble backgrounds, their strength of character and inspirational actions transcended all boundaries. Modern leaders can find no better paragons of guidance than in the lives of the greatest generation.
Clear, engaging chapters present biographies of American luminaries. Every vignette demonstrates an important and effective lesson for those wishing to take charge. Today's managers and leaders will be able to implement practices such as taking initiative and leading by example, as demonstrated by these illuminating stories.
Famed leaders such as Gen. Dwight D. Eisenhower and Adm. Chester Nimitz are featured, as are lesser-known heroes of the war. Elaine Wright persevered through the grief of losing her only son to take care of soldiers at the USO canteen. Combat medic Desmond Doss refused to compromise his integrity and take arms against other human beings and single-handedly saved more than seventy-five men in one bloody day of fighting on Okinawa. Maj. Richard Winters, leader of the famous Band of Brothers, made every action an example for his men. Today's leaders are not fighting the same battles, but the same characteristics are vital to anyone who wishes to successfully manage a group of people.
Казахстан, 010000 г. Астана, проспект Туран 43/5, НП2 (офис 2) ТОО "Логобук" Тел:+7 707 857-29-98 ,+7(7172) 65-23-70 www.logobook.kz
