The Customer Copernicus: How to be Customer-Led, Dawson Charlie, Meehan Seбn
Автор: Micah Solomon Название: The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets ISBN: 1590794893 ISBN-13(EAN): 9781590794890 Издательство: Gazelle Book Services Рейтинг: Цена: 16510.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Success in todays rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Companys president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of todays top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage todays new breed of luxury travelers Double-five-star chef and hotelier Patrick OConnell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with todays travelers Restaurateur Traci Des Jardins on building a "narcissism-free" hospitality culture Legendary chef Eric Riperts principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, "If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, youll find the secrets here."
Автор: Teresa Torres, Torres Название: Continuous discovery habits ISBN: 1736633309 ISBN-13(EAN): 9781736633304 Издательство: Неизвестно Рейтинг: Цена: 18380.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: These early stories by the award-winning novelist, David Allan Cates, take place in Mexico and Central America during the war years of the 1980s. The protagonists are exiled lovers-broken for the most part and trying to make sense of their new world of grief. Far from home and working in a boatyard, on a movie set, a banana freighter, as a veal salesman, medical interpreter, writer, and Sandinista volunteer, they`re forced to re-imagine not only love, peace, suffering, and beauty but the meaning of their very own lives. "The stories in David Allan Cates`s Imagining Tanya, sometimes harrowing, sometimes hilarious, are always moving. Like his novels, they`re the perfect mixture of tough and tender, full of heart, mystery, and wisdom. But the compressed form allows him to focus on the strange, subtle moments that turn a life upside down or right it again, even if his characters don`t always recognize the change when it comes. In these rich pages, a host of American ex-pats wandering in Central America-some innocent, some jaded-all carry with them the potential for an earthly, messy sort of grace, gifted to them by a masterful storyteller." - Scott Nadelson, author of One of Us and The Next Scott Nadelson "David Allan Cates creates a vivid, unforgettable world of souls lost in Central America in the 1980s. The characters` heartbreak and displacement are mirrored by the larger conflicts of war all around them, and they seek redemption in the bravery of loving through pain. Imagining Tanya is a bold, gripping, and seductive collection, full of moments of grace." - Maxim Loskutoff, author of Ruthie Fear and Come West and See
The Internet of Things, robo investment advisers, wearable fitness devices, remote health care operations . . . business executives in many industries are currently being inundated with a confusingly and exhaustingly broad range of technological developments that enable new business models.
There is, however, a common thread among all of these developments: firms are fundamentally changing how they connect with their customers. Rather than having occasional, episodic interactions--where customers realize they have an unmet need and then look for ways to fill it--firms are striving to be continuously connected to their customers, providing services and products as the needs arise, even before customers become aware of them.
Firms such as Nike, Disney, Progressive Insurance, McGraw-Hill Higher Education, Medtronic, Hewlett-Packard, and Tesco are developing and competing on connected strategies creating superior customer experiences through connectivity while simultaneously driving dramatic improvements in operational efficiencies and reshaping their industries.
Strategy and operations experts Nicolaj Siggelkow and Christian Terwiesch reveal the emergence of connected strategies across a broad array of industries and show how these strategies work, how they eliminate the trade-off between superior customer experience and low cost, and how companies can formulate, design, and implement them. In showing how to create a connected strategy, the authors reveal the four pathways--respond-to-desire, curated offerings, coaching, and automatic execution--for turning occasional, episodic interactions into continuous relationships. Siggelkow and Terwiesch show you how to:
Reshape the connections between customers, suppliers, and your firm
Create the right revenue model
Make the best technology choices to support your strategy
Integrating rich examples, how-to advice, and tools in the form of "workshop chapters" throughout, this book is the ultimate resource for creating connected relationships with your customers and redefining the connections in your industry.
Автор: Muller Hunter Название: The Big Shift in IT Leadership ISBN: 1118867122 ISBN-13(EAN): 9781118867129 Издательство: Wiley Рейтинг: Цена: 36950.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Learn the unique leadership strategies of the effective, essential CIO Beyond the Cloud provides a blueprint for leadership in an era of high volatility, rapid transformation, and amazing growth.
Автор: Debruyne Marion, Tackx Koen Название: Customer Innovation: Delivering a Customer-Led Strategy for Sustainable Growth ISBN: 0749484187 ISBN-13(EAN): 9780749484187 Издательство: Неизвестно Рейтинг: Цена: 62520.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Draws customer-centric marketing and innovative business strategy together into a breakthrough formula for transformative, long-term growth.
Автор: Dawson Charlie, Meehan Seбn Название: The Customer Copernicus: How to be Customer-Led ISBN: 0367564637 ISBN-13(EAN): 9780367564636 Издательство: Taylor&Francis Рейтинг: Цена: 30610.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Based on in-depth interviews and stories from leaders of some of the leading organisations in the world, including easyJet, DBS, Handelsbanken, O2, and Sky, this book describes not only how organisations can become more customer-led (which is where most books stop), but how to address the trickiest growth challenges.
Название: Digital Darwinism ISBN: 3642544002 ISBN-13(EAN): 9783642544002 Издательство: Springer Рейтинг: Цена: 26080.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: This book will help readers begin to formulate a digital strategy for their company or brand. It provides insider information on the challenges for existing business models and digital transformation.
Автор: Gregg Jack Название: The Cosmos Economy: The Industrialization of Space ISBN: 3030625680 ISBN-13(EAN): 9783030625689 Издательство: Springer Рейтинг: Цена: 26080.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Chapter 1. The Cosmos Economy.- Chapter 2. Blue oceans and greenfields in space.- Chapter 3. The importance of frontiers.- Chapter 4. Coming into the cosmos.- Chapter 5. No country for Earthmen.- Chapter 6. Turning over [space] rocks...Assumptions about space business.- Chapter 7 Planning on purpose Section.- Chapter 8. Settlement communities.- Chapter 9. Forever frontiers.- Chapter 10. Pushback and challenges.- Chapter 11. Visions of space.- Chapter 12. The space economy is already here.- Chapter 13. The new space merchants.- Chapter 14. The industrialization of space.- Chapter 15. Space biz.- Chapter 16. Space mining.- Chapter 17. Space manufacturing.- Chapter 18. No country for Earth men.- Chapter 19. Colonies, outposts, settlements, and stations.- Chapter 20. Don't Look Back.- Chapter 21. The new 49-ers rush to space.- Chapter 22.- A competitive solar system.- Chapter 23. The rules of the game.- Chapter 24. Trouble in paradise.- Chapter 25. Industrial space.- Chapter 26. Business models.- Chapter 27. Diffusion of Innovations: The 5-Phase adoption model.- Chapter 28. Phase 1: Innovators/ The frontier phase of the new space economy.- Chapter 29. Phase 2: Early Adopter Phase.- Chapter 30. Phase 3: Early Mainstream Phase.- Chapter 31. Phase 4: Late Mainstream Phase.- Chapter 32. Phase 5: Late Adopters - Market Maturity Phase.- Chapter 33. Connecting the dots.- Chapter 34. A new generation of pilgrims.- Chapter 35. Questions and Answers.- Chapter 36. Lessons learned.- Chapter 37. How to be part of the new cosmos economy.
Автор: Simon Hermann Название: Many Worlds, One Life: A Remarkable Journey from Farmhouse to the Global Stage ISBN: 3030607577 ISBN-13(EAN): 9783030607579 Издательство: Springer Цена: 30740.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Chapter 1. Roots.- Chapter 2. Leaving the Middle Ages.- Chapter 3. Years of Thunder.- Chapter 4. Getting Serious.- Chapter 5. Political Bystander.- Chapter 6. Western Journeys: From Charles River to Silicon Valley.- Chapter 7. Eastern Journeys: From Japan to Edge of the World.- Chapter 8. University Life...And Beyond.- Chapter 9. The Seductive Power of Price.- Chapter 10. The Secrets of the Hidden Champions.- Chapter 11. On Wings of Eagles.- Chapter 12. Immersion in The Far East.- Chapter 13. Encounters.- Chapter 14. Magic Moments.- Chapter 15. The School of Life.
Автор: Simon Hermann Название: True Profit!: No Company Ever Went Broke Turning a Profit ISBN: 3030767019 ISBN-13(EAN): 9783030767013 Издательство: Springer Рейтинг: Цена: 27940.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Real profit after taxes is the most important management target. Questioning the fact/dilemma, why more than 80 percent of companies in the US are going public have never turned a profit, this book is invaluable inspiration and a powerful guide for responsible and resilient managers and entrepreneurs.
This enlightening and inspiring book shows both accomplished and aspiring leaders how to harness Buddhist philosophies to practice more effective and sustainable leadership. Illustrated through the stories of visionary and innovative leaders in many fields, including Elon Musk (Tesla), Malala Yousafzai (human rights), Howard Schultz (Starbucks), and Muhammad Yunus (microfinance and development), this volume links an ancient Buddhist concept, known as the Noble Eightfold Path, to contemporary needs to develop an alternative paradigm to the excessive bottom-line focus and winner-take-all approach that has come to dominate leadership practice in recent decades.
The stunning rejection by the United Kingdom of the European Union and the divisive US presidential race of 2016 serve as a dramatic backdrop to complex social issues that require creative solutions bringing together stakeholders from different fields and points of view. The Eightfold Path—characterized by the following elements: Right View, Right Intention, Right Speech, Right Action, Right Livelihood, Right Effort, Right Mindfulness, and Right Concentration—is an approach to leadership that balances individual and collective concerns while aligning pragmatic and spiritual priorities.
Joan Marques, an accomplished author, speaker, and educator on spirituality in organizations, with extensive experience in teaching and applying Buddhist principles, demonstrates how the Eightfold Path can inform practices and decisions that result in long-term communal benefits, and, in the process, develop more mindful and conscientious leaders capable of tackling multifaceted challenges.
Автор: Heapy Joe, King Oliver, Samperi James Название: Customer-Driven Transformation: How Design-Led Companies Get the Right Services to Market ISBN: 0749483016 ISBN-13(EAN): 9780749483012 Издательство: Неизвестно Рейтинг: Цена: 56010.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Transform your company`s value proposition by using design thinking to instigate organizational change and create winning services with this actionable guide.
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