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The Little Customer Service Book: A Common Sense Guide to Helping People, Grassi Rick


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Цена: 10070.00T
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Автор: Grassi Rick
Название:  The Little Customer Service Book: A Common Sense Guide to Helping People
ISBN: 9780578772929
Классификация:


ISBN-10: 0578772922
Обложка/Формат: Paperback
Страницы: 94
Вес: 0.09 кг.
Дата издания: 05.12.2020
Язык: English
Размер: 17.81 x 12.70 x 0.48 cm
Читательская аудитория: General (us: trade)
Подзаголовок: A common sense guide to helping people
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Поставляется из: США
Описание:

Have you noticed the difference in how you feel getting customer service from someone who is terrific to talk to versus the help you receive from people just going through the motions? Or worse, by someone whose attitude seems awful?


What was it about the first person? What did they do?


Thats the subject of The Little Customer Service Handbook. With more than 30 years of direct customer service experience in both corporate America and as a business owner, author Rick Grassi has condensed decades of experience into a slim volume full of simple and essential guidelines for superior customer service. This book is aimed at anyone who manages employees or has contact with customers. Its powerful principles apply equally to a storefront with a few employees or a corporate customer service center with thousands of employees.







In the Kitchen of Art: Selected Essays and Criticism, 2003-20

Автор: Grassi Marco
Название: In the Kitchen of Art: Selected Essays and Criticism, 2003-20
ISBN: 164177195X ISBN-13(EAN): 9781641771955
Издательство: Неизвестно
Цена: 17460.00 T
Наличие на складе: Невозможна поставка.
Описание:

Deeply learned, and with a style all his own, Marco Grassi is as at home with Duccio as he is with Norton Simon; Bronzino as with Bernard Berenson; a painting on his desk as with a Last Supper in Florence's Basilica of Santa Croce. In the Kitchen of Art selects the art conservator and dealer's most memorable contributions to The New Criterion over a span of nearly twenty years. Beginning with a previously unpublished memoir of his own Florentine upbringing, and continuing with in-depth critical discussions of the greats of Italian art along with recollections of the grandest collectors of the twentieth century, this book shows the art world in the round.


Developing Spanish Libro Uno

Автор: Anna Grassi & Cristina Kollinger Collesei
Название: Developing Spanish Libro Uno
ISBN: 0713679301 ISBN-13(EAN): 9780713679304
Издательство: A & C Black
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Цена: 24740.00 T
Наличие на складе: Невозможна поставка.
Описание: A series of three photocopiable activity books for teaching Spanish to beginners, suitable for both primary and secondary schools, extra-curricular clubs and to use at home. The series provides lively, appealing teaching resources that encourage the acquisition and immediate use of Spanish in a communicative and natural way.

Georgetown`s Second Founder: Fr. Giovanni Grassi`s News on the Present Condition of the Republic of the United States of North America

Автор: Grassi Giovanni, Grassi Antonio
Название: Georgetown`s Second Founder: Fr. Giovanni Grassi`s News on the Present Condition of the Republic of the United States of North America
ISBN: 1647120438 ISBN-13(EAN): 9781647120436
Издательство: Неизвестно
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Цена: 36330.00 T
Наличие на складе: Нет в наличии.
Описание: Observations on the new American republic by an early president of Georgetown University

Grief Is Only Suppressed Gratitude

Автор: Grassi Danielle Kean
Название: Grief Is Only Suppressed Gratitude
ISBN: 1734569379 ISBN-13(EAN): 9781734569377
Издательство: Gazelle Book Services
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Цена: 21380.00 T
Наличие на складе: Невозможна поставка.
Описание: Grief is Only Suppressed Gratitude tells the empowering story of a young woman who finds her way into unconditional self-love and strength. The moment Danielles life turns upside down, she realizes that there is loving benevolence that can only be experienced when she chooses to embrace the hidden beauty behind her deepest fear. Even more, Danielle discovers something that she never expected to find... . There is soul-shifting, life-changing gratitude deep within the heart of profound grief. "This story is poignant, profound and a powerful journey back to self-love." Laura Jackson Loo"A deep and profound mother-daughter story bejeweled with inspirational compassion and love." Johanna Gardner"Reading the Journey of a mother and daughters love, adventure, heartbreak and eventually peace was inspiring. I laughed, cried, felt connected while reading and didnt want to the book to end. Reading this was a true pleasure." Brooke Teeter Grief is Only Suppressed Gratitude is a self help memoir anyone moving through grief will relate to. This story helps readers transform grief into a source of unlimited power.

Duccio Grassi: On Spaces

Автор: Grassi Duccio
Название: Duccio Grassi: On Spaces
ISBN: 8831729527 ISBN-13(EAN): 9788831729529
Издательство: Неизвестно
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Цена: 41380.00 T
Наличие на складе: Невозможна поставка.
Описание:

Italian retail designer Duccio Grassi (born 1954) is celebrated internationally for his ability to create mesmerizing store interiors: his clients include Max Mara in New York and Zara's Rome store, and his sensuously sculptural and luminous spaces are spread out over the centers of luxury fashion, from Tokyo, Dubai, Hong Kong and New York to Milan and London.
This book explores Grassi's acclaimed, highly innovative contributions to the discipline of retail design, examining the qualities that have made him one of the foremost ambassadors of Italian elegance throughout the world. Testimonies from Sheikh Mana Bin Khalifa Al Maktoum, Luigi Maramotti and Mario Nanni underscore his stylistic language, and are buttressed by illustrations documenting his best-known projects across the world.


Let`s Eat Bugs!: A Thought- Provoking Introduction to Edible Insects for Adventurous Teens and Adults (2nd Edition)

Автор: Grassi Mk
Название: Let`s Eat Bugs!: A Thought- Provoking Introduction to Edible Insects for Adventurous Teens and Adults (2nd Edition)
ISBN: 1499152841 ISBN-13(EAN): 9781499152845
Издательство: Неизвестно
Цена: 13790.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.

Addresses, Delivered by the Right Worshipful Dis`t. Deputy Grand Master, Alfio de Grassi, and Very Worshipful Brother, Rev. J. D. Gibson, St. John`s L

Автор: Grassi Alfio de
Название: Addresses, Delivered by the Right Worshipful Dis`t. Deputy Grand Master, Alfio de Grassi, and Very Worshipful Brother, Rev. J. D. Gibson, St. John`s L
ISBN: 0259486094 ISBN-13(EAN): 9780259486091
Издательство: Неизвестно
Цена: 7330.00 T
Наличие на складе: Невозможна поставка.

Franklin Square

Автор: Van Wie Paul D., Grassi Kiera, Mutum Hannah
Название: Franklin Square
ISBN: 1531650112 ISBN-13(EAN): 9781531650117
Издательство: Неизвестно
Цена: 29420.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.

A New Homeland: The Massacre of the Circassians, Their Exodus to the Ottoman Empire and Their Place in Modern Turkey.

Автор: Grassi Fabio L.
Название: A New Homeland: The Massacre of the Circassians, Their Exodus to the Ottoman Empire and Their Place in Modern Turkey.
ISBN: 1642261335 ISBN-13(EAN): 9781642261332
Издательство: Неизвестно
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Цена: 48210.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:

In this work famous Italyan historian Fabio L. Grassi addresses Russian conquest of North-Western Caucasus, the massacre and expulsion of the natives, their forced migration into the Ottoman lands and the economic, political and socio-cultural impact of these events along with the struggle of the Circassians for acknowledgement and remembrance.

"A New Homeland" enlightens the tragic concequences of the colonialist policies implemented by the Trarist regime in the Caucasus and the place of the refugees and their descendants in the formation of the modern Turkish nation.

The book also includes the transcription of very important but neglected documents in French and in Italian. Also fort his reason, Fabio L. Grassi's work deserves to be welcomed as an important contribution to our knowledge of an event one must absolutly know to understand the history of late Ottoman Empire and modern Turkey.

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About the publisher (IAU International)

Istanbul Aydin University (IAU) has been providing flexible and relevant education to students, giving them both knowledge and opportunities. IAU is one of the best Turkish Universities that improves lives by producing leaders to society need, has programs suitable for and relevant to all life stages.



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