Автор: Hague Paul, Hague Nicholas Название: B2B Customer Experience: A Practical Guide to Delivering Exceptional CX ISBN: 1398693715 ISBN-13(EAN): 9781398693715 Издательство: Неизвестно Рейтинг: Цена: 104220.00 T Наличие на складе: Нет в наличии. Описание: Understand all areas of creating an exceptional customer experience that is bespoke to the B2B realm, with this practical and essential guide to the process.
Автор: Newman Martin, McDonald Malcolm Название: 100 Practical Ways to Improve Customer Experience: Achieve End-To-End Customer Engagement in a Multichannel World ISBN: 1398693537 ISBN-13(EAN): 9781398693531 Издательство: Неизвестно Рейтинг: Цена: 104220.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Transform your business by improving customer experience across the entire end-to-end value chain with this practical guide, including 100 tips and case studies from brands like Amazon, AirBnB and Uber.
Автор: Newman Martin Название: The Power of Customer Experience: How to Use Customer-Centricity to Drive Sales and Profitability ISBN: 1789667879 ISBN-13(EAN): 9781789667875 Издательство: Неизвестно Рейтинг: Цена: 38000.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Refocus on the customer to outstrip your competition and increase profitability, with invaluable insight into the direct correlation between customer-centricity and shareholder value, proven by today`s most successful companies.
Автор: Knight Tim, Conway David Название: Customer Experience Excellence: Six Strategies to Deliver Exceptional Growth in 90 Days ISBN: 1398600997 ISBN-13(EAN): 9781398600997 Издательство: Неизвестно Рейтинг: Цена: 33810.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Apply the lessons from the world`s most elite organizations and make customer excellence a habit by creating frictionless and authentic human connections.
Автор: Knight Tim, Conway David Название: Customer Experience Excellence: Six Strategies to Deliver Exceptional Growth in 90 Days ISBN: 1398601055 ISBN-13(EAN): 9781398601055 Издательство: Неизвестно Цена: 104220.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Apply the lessons from the world`s most elite organizations and make customer excellence a habit by creating frictionless and authentic human connections.
Автор: Newman Martin Название: The Power of Customer Experience: How to Use Customer-Centricity to Drive Sales and Profitability ISBN: 1789667895 ISBN-13(EAN): 9781789667899 Издательство: Неизвестно Цена: 104220.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Refocus on the customer to outstrip your competition and increase profitability, with invaluable insight into the direct correlation between customer-centricity and shareholder value, proven by today`s most successful companies.
Автор: Cleveland Brad Название: Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results ISBN: 1789666872 ISBN-13(EAN): 9781789666878 Издательство: Неизвестно Рейтинг: Цена: 46450.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Lead your organization with a customer experience vision that captures the voice of the customer and empowers employees to improve how they develop, market and sell your products and services.
Автор: Cleveland Brad Название: Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results ISBN: 1789666899 ISBN-13(EAN): 9781789666892 Издательство: Неизвестно Цена: 117250.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Lead your organization with a customer experience vision that captures the voice of the customer and empowers employees to improve how they develop, market and sell your products and services.
Автор: , Brodie Mary Название: Revenue or Relationships? Win Both: A Customer Experience Primer to Shift Your Perspective of Business ISBN: 173414260X ISBN-13(EAN): 9781734142600 Издательство: Неизвестно Цена: 19530.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: To create engaging customer experiences, you need to shift your perspective of business. The basics of business hasn't changed. You still need a vision, a mission, a brand, an operations and action plan, and a way to measure success. But how you view your customers and inspire them to make decisions has changed with automation. Today, companies and their employees can directly interact with customers, creating a type of community. Add to that the emergence of more people-driven work methodologies, and you can see how successful business relationships are emerging to be as important as transactions in how they impact the bottom line. Business is about people, conversations, solving problems, and customer experiences. Closing a sale requires a successful customer relationship built over many interactions, digital or live. It's hard to make a useful product without customer input and feedback. To keep a customer returning, you need to earn their trust and respect them during each experience of your brand. Such events can provide your employees the information they need to respect your customers and continue to build a relationship with them. Imagine what we could learn about our customers, our companies, and our customer experiences if we could measure that relationship value and contribution to the business? With automation, this may be possible. Discover the connection between relationships and revenue through customer experiences so your company can succeed in our automated world.
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