Customer Service Essentials: Lessons for Africa and Beyond, Robert E. Hinson, Ogechi Adeola, Kojo Oppong Nkrumah, Charles Agyinarare, Kwame Adom, Abednoego Feehi Okoe Amartey

Автор: Gallagher Richard S.
Название: The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations
ISBN: 0814431836 ISBN-13(EAN): 9780814431832
Издательство: McGraw-Hill
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Цена: 13710.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The worst customer situations demand more of front-line employees than good intentions and right attitude. This book explains how to use right words to turn volatile scenarios into calm and productive customer encounters. It helps readers to discover: power of leaning into criticism; trigger phrases that can make bad situations worse; and more.

Автор: Robert E. Hinson, Ogechi Adeola, Kojo Oppong Nkrumah, Charles Agyinarare, Kwame Adom, Abednoego Feehi Okoe Amartey
Название: Customer Service Essentials: Lessons for Africa and Beyond
ISBN: 1641136855 ISBN-13(EAN): 9781641136853
Издательство: Mare Nostrum (Eurospan)
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Цена: 50820.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and vignettes to reinforce learnings, drawing parallels to real life experiences. The book is a valuable resource for individuals and organizations, in the quest to achieve excellent customer service, increased productivity and enhanced employee satisfaction. It explores the practical challenges of customer service in Africa, examines critical success factors and provides guidelines for effective customer engagement in this evolving highly networked digital era. Policy makers, directors, managers and students will gain valuable and actionable insights on service management as they navigate the chapters.

Автор: Blanchard Ken, Halsey Victoria, Cuff Kathy
Название: I Care - Do You?: The Essentials of Delivering Legendary Service
ISBN: 0071819045 ISBN-13(EAN): 9780071819046
Издательство: McGraw-Hill
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Цена: 21730.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice.

Автор: Harmon Charles
Название: Customer Service in Libraries
ISBN: 0810887487 ISBN-13(EAN): 9780810887480
Издательство: Rowman & Littlefield Publishers
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Цена: 83070.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This title is part of Bug Club Phonics - the first synthetic phonics programme to bring together research-based teaching methods with 100% decodable books, CBeebies video, and an online reading world to give today`s children a firm, fun foundation in Phonics. In this Phase 5 (Set 20) Bug Club Phonics fiction book: The whirligigs go in search of food but they don`t see the big, hungry bird ...

Автор: Bacal Robert
Название: Perfect Phrases for Customer Service, Second Edition
ISBN: 0071745068 ISBN-13(EAN): 9780071745062
Издательство: McGraw-Hill
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Цена: 19430.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.

Автор: Gary S. Goodman PhD
Название: Monitoring, Measuring, and Managing Customer Service
ISBN: 0787951390 ISBN-13(EAN): 9780787951399
Издательство: Wiley
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Цена: 40120.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Excellence in customer service does not come about accidentally - it is a learnable set of behaviours that can be monitored, measured and managed. Drawing from the author`s seminar programme, this title provides readers with a system for building and sustaining customer service.