Ignore Your Customers (and They`ll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience, Solomon Micah
Автор: Micah Solomon Название: The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets ISBN: 1590794893 ISBN-13(EAN): 9781590794890 Издательство: Gazelle Book Services Рейтинг: Цена: 16510.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Success in todays rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Companys president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of todays top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage todays new breed of luxury travelers Double-five-star chef and hotelier Patrick OConnell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with todays travelers Restaurateur Traci Des Jardins on building a "narcissism-free" hospitality culture Legendary chef Eric Riperts principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, "If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, youll find the secrets here."
Автор: Groberman Micah, Solomon Ivan Название: The Book Bandit: Mystery of the Missing Books ISBN: 1525532243 ISBN-13(EAN): 9781525532245 Издательство: Неизвестно Рейтинг: Цена: 20680.00 T Наличие на складе: Невозможна поставка.
Автор: Micah LeMon Название: The Imbible: A Cocktail Guide for Beginning and Home Bartenders ISBN: 0813940389 ISBN-13(EAN): 9780813940380 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 33270.00 T Наличие на складе: Невозможна поставка. Описание: Micah LeMon had one slight problem when he started bartending nearly twenty years ago: he had no idea what he was doing. Mixology, he came to understand, is based on principles that are indispensable but not widely known. In The Imbible, LeMon shares the knowledge he has gained over two decades, so that even beginning bartenders can execute classic cocktails.
Автор: Mark S. Gignilliat Название: Micah: An International Theological Commentary ISBN: 0567195120 ISBN-13(EAN): 9780567195128 Издательство: Bloomsbury Academic Рейтинг: Цена: 100320.00 T Наличие на складе: Невозможна поставка. Описание:
In this International Theological Commentary on the book of Micah, Mark Gignilliat begins by reflecting upon the nature of such commentary in relation to biblical interpretation, before situating Micah within current within current critical engagement of the book on the book of the Twelve and focusing specifically on Micah's relation with Jonah and Nahum.
The main body of this volume is devoted to the interpretation and exegesis of Micah, engaging widely with theological discourse, biblical commentary and the work of engaging widely with theologians and biblical scholars. Gignilliat addresses literary issues involving the structure, grammar, and textual variants of given passages and - in keeping with the goals of the International Theological Commentary - provides analysis of Scripture's literal sense in relation to its theological subject matter. This volume offers scholars, clergy and lay readers alike a unique combination of critical exegesis and rigorous theological interpretation.
The Laurence and Lynne Brown Democracy Medal is an initiative of the McCourtney Institute for Democracy at Pennsylvania State University. It annually recognizes outstanding individuals, groups, and organizations that produce exceptional innovations to further democracy in the United States or around the world.
Micah Altman and Michael P. McDonald unveil the Public Mapping Project, which developed DistrictBuilder, an open-source software redistricting application designed to give the public transparent, accessible, and easy-to-use online mapping tools. As they show, the goal is for all citizens to have access to the same information that legislators use when drawing congressional maps—and use that data to create maps of their own.
Thanks to generous funding from The Pennsylvania State University, the ebook editions of this book are available as Open Access volumes from Cornell Open (cornellpress.cornell.edu/cornell-open) and other repositories.
Balak (Numbers 22:2-25:9) and Haftarah (Micah 5:6-6:8): The JPS B’nai Mitzvah Torah Commentary shows teens in their own language how Torah addresses the issues in their world. The conversational tone is inviting and dignified, concise and substantial, direct and informative. Each pamphlet includes a general introduction, two model divrei Torah on the weekly Torah portion, and one model davar Torah on the weekly Haftarah portion. Jewish learning—for young people and adults—will never be the same.
The complete set of weekly portions is available in Rabbi Jeffrey K. Salkin’s book The JPS B’nai Mitzvah Torah Commentary (JPS, 2017).
Автор: Hackler Micah S. Название: The Dark Canyon ISBN: 1982682639 ISBN-13(EAN): 9781982682637 Издательство: Неизвестно Цена: 29460.00 T Наличие на складе: Невозможна поставка. Описание:
In a rugged land steeped in the blood of history, a killer has come back for revenge. New blood on an ancient ground ...
In an air-conditioned university office, a man lies dead, brutally bludgeoned. A hundred miles away, in the high, arid New Mexico mountain country that Sheriff Cliff Lansing is sworn to protect, an animal is devastating ranchers' livestock, and is now turning to human prey ...
For Lansing, the two cases are linked. The murder vic-tim was part of an archaeological dig, and a local Indian believes that the animal killings have been unleashed by the excavations. Struggling to put together the jagged pieces of a puzzle, Lansing unearths a mystery of a missing emerald carving, a hundred-year-old diary, and a man accused of a crime he did not commit.
To stop the bloodshed, Lansing must throw out every-thing he has ever believed about police work, evidence, and reason. Because between an archaeologist's ambi-tions and the secrets still hidden in the land, Lansing must follow his own trail of myth, legend, and intuition-to find a very real killer stalking the night.
Автор: McCoy Micah Название: Atx in 3 ISBN: 0368425584 ISBN-13(EAN): 9780368425585 Издательство: Неизвестно Рейтинг: Цена: 29430.00 T Наличие на складе: Невозможна поставка. Описание: Photos taken by Micah McCoy in Austin, TX in 2019. The photographs were taken over 3 days.
Автор: Hackler Micah S. Название: The Shadow Catcher ISBN: 1982682876 ISBN-13(EAN): 9781982682873 Издательство: Неизвестно Цена: 29460.00 T Наличие на складе: Невозможна поставка. Описание:
A serial killer. An Apache legend. A time of murder and magic on ancient ground ...
The owl moves on heavy wings, his eyes piercingly bright, his cry loud and haunting.The owl is the last thing they see before the sharpknife flashes ...
Sheriff Cliff Lansing is a single father, a part-time rancher, and an overworked lawman suddenly faced with a serial killing spree. A madman is moving through San Phillipe County on New Mexico's Continental Divide, leaving an owl feather by each of his ritually mutilated victims.
While Lansing first suspects that Apache tribal poli-tics lie behind the killings, he cannot ignore a troubled boy who claims to see the murders in his sleep, and then leads Lansing to the bodies. Suddenly, the sher-iff is plunged into a bizarre world of Native American legend and magic. And in a hauntingly beautiful land, Lansing must walk a dangerous path between hard evidence and fleeting visions-to cleanse a blood rage from the earth.
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