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Friction/reward, Hammond, Richard


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Цена: 17940.00T
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При оформлении заказа до: 2025-08-04
Ориентировочная дата поставки: Август-начало Сентября
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Автор: Hammond, Richard
Название:  Friction/reward
ISBN: 9781292234946
Издательство: Pearson Education
Издательство: Pearson education limited
Классификация:







ISBN-10: 1292234946
Обложка/Формат: Paperback
Страницы: 216
Вес: 0.40 кг.
Дата издания: 19.06.2019
Язык: English
Размер: 235 x 155 x 10
Читательская аудитория: Professional & vocational
Подзаголовок: Be your customer`s first choice
Рейтинг:
Поставляется из: Англии
Описание:

This business book is great for leaders, middle managers and entrepreneurs interested in the following categories;

  • Small Business
  • Entrepreneurship
  • Marketing
  • Strategy
  • Branding
  • Customer Experience

Make it easy for customers to choose you; whatever your business, product or service.

With customers now subconsciously weighing up their massively expanded options in terms of purchase friction (how easy it is to spend) and shopping reward (the extras inherent to the buying experience); your job is to make it easy for them to choose you

When is high friction bad? Friction includes frustrations like putting a coin in a supermarket trolley lock, too many clicks, and hidden frictions from awkward presentation, process and offer. Reward includes quality of business support, amazing retail environments, even emotional issues such as trust and belonging.

When is high friction good? What value do different customers place on friction and reward across different buying scenarios? How can I benchmark against competitors? And, where are the big opportunities and where should we focus effort and resource? How do I market improved experiences to win customers?

Friction Reward teaches you how to understand, measure and improve every single possible customer interaction by applying techniques outlined in the book to your customer experiences and organisations.

Readers will:

  • Create easier, faster and improved customer experiences by reducing friction and increasing reward.
  • Discover how reducing friction attracts new customers, increases spend from existing ones and gives you a competitive advantage.
  • Understand how the worlds leading retailers, B2B sellers and public service providers are winning using these insights.
  • Learn how to apply practical tools and technologies to their own customer and user scenarios both online and in the physical world.


Blockchain Loyalty: Disrupting Loyalty and Reinventing Marketing Using Blockchain and Cryptocurrencies. 2nd Edition

Автор: Shelper Philip
Название: Blockchain Loyalty: Disrupting Loyalty and Reinventing Marketing Using Blockchain and Cryptocurrencies. 2nd Edition
ISBN: 0648353532 ISBN-13(EAN): 9780648353539
Издательство: Неизвестно
Рейтинг:
Цена: 13790.00 T
Наличие на складе: Невозможна поставка.
Описание:

Blockchain can be applied to loyalty programs in two main ways. Firstly, instead of traditional points and miles, loyalty programs can reward members with cryptocurrency, a new type of digital currency with a value which constantly adjusts based on speculative investor behaviour and the market forces of supply and demand. Secondly, an enterprise blockchain platform can be integrated with a loyalty management system to facilitate secure, real-time, auto-reconciled transactions, generating business efficiencies and an improved member experience.

Blockchain Loyalty 2nd Edition provides deep insight into how blockchain and cryptocurrencies are disrupting loyalty and reinventing marketing around the world, and features:

  • the basics of blockchain and cryptocurrencies
  • the history of loyalty currencies
  • a world-first blockchain loyalty research project
  • interviews with blockchain loyalty companies
  • the essentials of running an Initial Coin Offering
  • business models including tax and legal considerations
  • blockchain marketing and gamification basics
  • enterprise-level applications by major loyalty programs
  • an overview of blockchain loyalty technology

PHILIP SHELPER has over 13 years' experience within the loyalty industry, including roles at Qantas Frequent Flyer and Vodafone, as well as running Australia's leading loyalty management consultancy, Loyalty & Reward Co. Phil is an Advisory Board member of the Australian Loyalty Association. He also manages www.blockchainloyalty.io, a global blockchain loyalty resource centre.


Journey`s Reward

Автор: Perkins Doug
Название: Journey`s Reward
ISBN: 1733980105 ISBN-13(EAN): 9781733980104
Издательство: Неизвестно
Рейтинг:
Цена: 55170.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Journey`s Reward traces the pursuit of knowledge by two twentieth century entrepreneurs-polymath Robert Runyon and aviator P.A. Newman-in the Texas-Mexico borderlands . With forty historic photographs, many by Runyon, the book follows six decades of their science and technology milestones in aviation, photography, botany, and entrepreneurship.

Friction: The Untapped Force That Can Be Your Most Powerful Advantage

Автор: Dooley Roger
Название: Friction: The Untapped Force That Can Be Your Most Powerful Advantage
ISBN: 1260135691 ISBN-13(EAN): 9781260135695
Издательство: McGraw-Hill
Рейтинг:
Цена: 25150.00 T
Наличие на складе: Невозможна поставка.
Описание: In 2016, $4.6 trillion of merchandise was left in abandoned e-commerce shopping carts.
Every year, the U.S. economy loses $3 trillion dollars in productivity due to excess bureaucracy.
Red tape and over-complicated licenses have contributed to China's GDP exceeding India's by $82 trillion over the span of just three decades.
If you're a business leader, these statistics should give you nightmares. According to science-based marketing and business expert Roger Dooley, they illustrate the real and growing threat of "friction," which he defines as the unnecessary expenditure of time, effort, or money in performing a task.
In today's high-speed, customer-empowered world, the levels of swiftness and efficiency of business transactions will determine ultimate success or failure. In this groundbreaking guide, Dooley helps you spot the inevitable points of friction in your organization, and he provides the tools and insight you need to eliminate them. By truly understanding the impact friction can have, you'll be able to establish positive habits and eliminate negative ones--all with the end result of building a company that's the envy of your industry. Friction takes you step-by-step through the process of:
-Empowering frank conversations-Guiding individual and team behaviors-Getting ahead of friction -Optimizing the customer experience -Building a frictionless corporate culture
Combining scientific research with real-life examples of leaders who have conquered business friction, Dooley teaches you how to identify roadblocks, alter them for the benefit of both business and customer, and create positive, lasting change.
If you're in a leadership position, now is the time to declare war on friction--before your competitors do. Stamp out ridiculous rules, pointless procedures, and meaningless meetings. Become a relentless advocate for the customer and for minimizing customer effort. Lubricate every point of friction and make your company run like a well-oiled machine.
Friction provides the know-how you need to lead your company to industry dominance.


Zero transaction cost entrepreneur: powerful techniques to reduce friction and scale your business

Автор: Berkery, Dermot
Название: Zero transaction cost entrepreneur: powerful techniques to reduce friction and scale your business
ISBN: 1265399913 ISBN-13(EAN): 9781265399917
Издательство: McGraw-Hill
Рейтинг:
Цена: 30870.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.

Reward Management

Автор: White, Geoff
Название: Reward Management
ISBN: 0415431883 ISBN-13(EAN): 9780415431880
Издательство: Taylor&Francis
Рейтинг:
Цена: 163330.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.

Country-Compatible Incentive Design

Автор: Prof. Dr. Birgitta Wolff; Marjaana Gunkel
Название: Country-Compatible Incentive Design
ISBN: 3835003658 ISBN-13(EAN): 9783835003651
Издательство: Springer
Рейтинг:
Цена: 69870.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Dr. Marjaana Gunkel's book opens a series of works published in cooperation with Deutscher Universit/ats-Verlag and Gabler. Ute Wrasmann and Claudia Splittgerber were very helpful initiating and organizing the series on the publisher's side. Anita Wilke was in charge of Marjaana Gunkel's book. Their support and cooperation is highly appreciated. The series, International Management Studies" aims at circulating insights from - search projects on international corporations. Most of the contributions published here will be characterized by the following features: The New Institutional Economics p- vides the theoretical framework, there is some empirical analysis - mostly based on primary data generated for the respective research project-, and the language of pub- cation can be English. All the contributions published in this series will be written in such a way that not only peers and experts in narrowly defined research fields can be reached but everybody who might be interested in learning about the topic at stake. Readers from other academic disciplines and practitioners are welcome contributors to a discourse that we want to share broadly. Also, the submission of publishable works that could contribute to this series is more than welcome.

Risk v reward

Автор: Hutchison, Adam
Название: Risk v reward
ISBN: 1861516088 ISBN-13(EAN): 9781861516084
Издательство: Неизвестно
Рейтинг:
Цена: 14080.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Adam Hutchison has learned the hard way how to run a company and manage staff, through wide experience in senior positions in the telecoms and private healthcare sectors. Now he has distilled his knowledge and experience into Risk vs. Reward, a down-to-earth and straight-to-the-point account of what really matters when making a business really perform, including: Choosing, hiring, managing and retaining staff Motivating and mentoring Recognising and managing different personality types Management structure and how to make it work Creating and maintaining a culture The authors knows it's people that make a business great, and this book shows how to get the best out of them. Written by a senior executive with wide and varied industry experience. Will enable any junior or middle manager to get better results from staff. Detailed examples throughout to show how to make it work.

Enterprise Risk Management

Автор: Hunziker Stefan
Название: Enterprise Risk Management
ISBN: 3658253568 ISBN-13(EAN): 9783658253561
Издательство: Springer
Рейтинг:
Цена: 55890.00 T
Наличие на складе: Невозможна поставка.
Описание: This textbook demonstrates how Enterprise Risk Management creates value in strategic- and decision-making-processes. The author introduces modern approaches to balancing risk and reward based on many examples of medium-sized and large companies from different industries. Since traditional risk management in practice is often an independent stand-alone process with no impact on decision-making processes, it is unable to create value and ties up resources in the company unnecessarily. Herewith, he serves students as well as practitioners with modern approaches that promote a connection between ERM and corporate management. The author demonstrates in a didactically appropriate manner how companies can use ERM in a concrete way to achieve better risk-reward decisions under uncertainty. Furthermore, theoretical and psychological findings relevant to entrepreneurial decision-making situations are incorporated. This textbook has been recommended and developed for university courses in Germany, Austria and Switzerland.

Getting Funded

Автор: Mishra
Название: Getting Funded
ISBN: 1137384492 ISBN-13(EAN): 9781137384492
Издательство: Springer
Рейтинг:
Цена: 121110.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Getting Funded shows entrepreneurs the tools and framework critical to a venture`s success, teaching entrepreneurs to develop an investment model as well as refine their business model and strategy.

Enterprise risk management

Автор: Hunziker, Stefan
Название: Enterprise risk management
ISBN: 365833522X ISBN-13(EAN): 9783658335229
Издательство: Springer
Рейтинг:
Цена: 74530.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This textbook demonstrates how Enterprise Risk Management creates value in strategic- and decision-making-processes. Since traditional risk management in practice is often an independent stand-alone process with no impact on decision-making processes, it is unable to create value and ties up resources in the company unnecessarily.

Reward Management

Автор: White, Geoff
Название: Reward Management
ISBN: 0415431891 ISBN-13(EAN): 9780415431897
Издательство: Taylor&Francis
Рейтинг:
Цена: 51030.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.

Reward Management: Alternatives, Consequences and Contexts

Автор: Perkins Stephen J., Jones Sarah
Название: Reward Management: Alternatives, Consequences and Contexts
ISBN: 1789661765 ISBN-13(EAN): 9781789661767
Издательство: Неизвестно
Рейтинг:
Цена: 254040.00 T
Наличие на складе: Невозможна поставка.
Описание: Gain a thorough understanding of the theory, context and practice of reward management with this CIPD textbook.


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