Dooley Roger Friction: The Untapped Force That Can Be Your Most Powerful Advantage 9781260135695

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Автор: Dooley Roger
Название: Friction: The Untapped Force That Can Be Your Most Powerful Advantage
ISBN: 9781260135695
Издательство: McGraw-Hill
Классификация:

Торговля и маркетинг

ISBN-10: 1260135691
Обложка/Формат: Hardcover
Страницы: 320
Вес: 0.42 кг.
Дата издания: 17.05.2019
Язык: English
Издание: Ed
Размер: 231 x 164 x 28
Читательская аудитория: General (us: trade)
Рейтинг:
Поставляется из: Англии
Описание: In 2016, $4.6 trillion of merchandise was left in abandoned e-commerce shopping carts.
Every year, the U.S. economy loses $3 trillion dollars in productivity due to excess bureaucracy.
Red tape and over-complicated licenses have contributed to Chinas GDP exceeding Indias by $82 trillion over the span of just three decades.
If youre a business leader, these statistics should give you nightmares. According to science-based marketing and business expert Roger Dooley, they illustrate the real and growing threat of friction, which he defines as the unnecessary expenditure of time, effort, or money in performing a task.
In todays high-speed, customer-empowered world, the levels of swiftness and efficiency of business transactions will determine ultimate success or failure. In this groundbreaking guide, Dooley helps you spot the inevitable points of friction in your organization, and he provides the tools and insight you need to eliminate them. By truly understanding the impact friction can have, youll be able to establish positive habits and eliminate negative ones--all with the end result of building a company thats the envy of your industry. Friction takes you step-by-step through the process of:
-Empowering frank conversations-Guiding individual and team behaviors-Getting ahead of friction -Optimizing the customer experience -Building a frictionless corporate culture
Combining scientific research with real-life examples of leaders who have conquered business friction, Dooley teaches you how to identify roadblocks, alter them for the benefit of both business and customer, and create positive, lasting change.
If youre in a leadership position, now is the time to declare war on friction--before your competitors do. Stamp out ridiculous rules, pointless procedures, and meaningless meetings. Become a relentless advocate for the customer and for minimizing customer effort. Lubricate every point of friction and make your company run like a well-oiled machine.
Friction provides the know-how you need to lead your company to industry dominance.

Friction: The Untapped Force That Can Be Your Most Powerful Advantage, Dooley Roger