Be Your Customer`s Hero: Real-World Tips & Techniques for the Service Front Lines, Toporek Adam

Автор: Frei Frances, Morriss Anne
Название: Uncommon Service: How to Win by Putting Customers at the Core of Your Business
ISBN: 1422133311 ISBN-13(EAN): 9781422133316
Издательство: Неизвестно
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Цена: 28330.00 T
Наличие на складе: Есть
Описание: Offers a fresh approach for greater productivity, profitability, and competitive advantage through service. This title shows how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function.

Автор: Curtin Steve
Название: Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
ISBN: 0814432808 ISBN-13(EAN): 9780814432808
Издательство: McGraw-Hill
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Цена: 13710.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: When it comes to customer service, only extraordinary will do. Discover the three elements common to all exceptional service experiences.

Автор: Soudagar Reza, Iyer Vinay, Hildebrand Volker
Название: The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers
ISBN: 007178697X ISBN-13(EAN): 9780071786973
Издательство: McGraw-Hill
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Цена: 46890.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Three customer experience experts provide executives and senior managers with cost-effective, sustainable methods for creating a superior customer experience--which generates heightened profitability in the age of rapid information flows and expanding customer expectations.

Автор: Laurie Young and Bev Burgess
Название: Marketing Technology as a Service: Proven Techniques that Create Value
ISBN: 0470748400 ISBN-13(EAN): 9780470748404
Издательство: Wiley
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Цена: 39060.00 T
Наличие на складе: Поставка под заказ.
Описание: With the advent of `cloud computing` and radical changes in the engineering of some utilities, the marketing of services that are based on a technical infrastructure is about to become as important and sophisticated as in, say, consumer products. This book explores their story and experience.

Автор: Dasu Sriram, Chase Richard
Название: The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer`s Business
ISBN: 0071809937 ISBN-13(EAN): 9780071809931
Издательство: McGraw-Hill
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Цена: 36590.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Helps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind customer behavior.

Автор: Price
Название: The Best Service Is No Service: How to Liberate Yo ur Customers from Customer Service, Keep Them Happ y, and Control Costs
ISBN: 0470189088 ISBN-13(EAN): 9780470189085
Издательство: Wiley
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Цена: 25350.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Praise for The Best Service Is No Service "A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. " -Don Peppers and Martha Rogers, Ph.D.