Customers at Work: New Perspectives on Interactive Service Work, Dunkel Wolfgang, Kleemann Frank

Автор: Frei Frances, Morriss Anne
Название: Uncommon Service: How to Win by Putting Customers at the Core of Your Business
ISBN: 1422133311 ISBN-13(EAN): 9781422133316
Издательство: Неизвестно
Рейтинг:
Цена: 28330.00 T
Наличие на складе: Есть
Описание: Offers a fresh approach for greater productivity, profitability, and competitive advantage through service. This title shows how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function.

Автор: Price
Название: The Best Service Is No Service: How to Liberate Yo ur Customers from Customer Service, Keep Them Happ y, and Control Costs
ISBN: 0470189088 ISBN-13(EAN): 9780470189085
Издательство: Wiley
Рейтинг:
Цена: 25350.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Praise for The Best Service Is No Service "A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. " -Don Peppers and Martha Rogers, Ph.D.

Автор: Toporek Adam
Название: Be Your Customer`s Hero: Real-World Tips & Techniques for the Service Front Lines
ISBN: 0814449050 ISBN-13(EAN): 9780814449059
Издательство: McGraw-Hill
Рейтинг:
Цена: 13710.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Your customers need help only you can provide. Learn how to become their superhero!

Автор: Curtin Steve
Название: Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
ISBN: 0814432808 ISBN-13(EAN): 9780814432808
Издательство: McGraw-Hill
Рейтинг:
Цена: 13710.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: When it comes to customer service, only extraordinary will do. Discover the three elements common to all exceptional service experiences.

Автор: Dasu Sriram, Chase Richard
Название: The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer`s Business
ISBN: 0071809937 ISBN-13(EAN): 9780071809931
Издательство: McGraw-Hill
Рейтинг:
Цена: 36590.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Helps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind customer behavior.