Автор: Baer, Professor Hester (customer) Название: Cat has nine lives ISBN: 1640140999 ISBN-13(EAN): 9781640140998 Издательство: Boydell & Brewer Рейтинг: Цена: 21110.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Restores the first German feminist film, long neglected, to its rightful status as a classic forebear of more recent cinefeminism, demonstrating that the film is as relevant today as it was upon its 1968 release.
Автор: Brennan Bridget Название: Winning Her Business: How to Transform the Customer Experience for the World`s Most Powerful Consumers ISBN: 1400210003 ISBN-13(EAN): 9781400210008 Издательство: McGraw-Hill Рейтинг: Цена: 14860.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Bridget Brennan, CEO of Female Factor, shows readers how to beat competitors and grow overall market share by applying the fundamentals of creating a customer experience that appeals to the most powerful consumer decision makers: women.
Автор: Walpert Nick Название: G.E.T. Customer Service Excellence: Create Wold-Class Customer Service Standards ISBN: 1098319818 ISBN-13(EAN): 9781098319816 Издательство: Неизвестно Рейтинг: Цена: 15590.00 T Наличие на складе: Невозможна поставка. Описание: G.E.T. Customer Service Excellence is a must-have book to add to any customer service training program. It's great for large or small companies since it is general enough for any industry but in-depth enough to be truly useful. This book can be the basis of a training program, an addition to a training program and a reference guide. Every manager/owner should have a copy of this book for themselves. Specifically targeted at managers/owners and includes many valuable insights. Managers/owners will come away with a new appreciation and understanding of their role in attaining company wide, world-class customer service standards, as well as ideas on how to effectively reward, or constructively criticize, their customer service personnel. Every executive and manager has a responsibility to positively influence their workplace culture. G.E.T. Customer Service Excellence gives you the tools and insights to do it with simplicity and style. G.E.T. Customer Service Excellence also comes with a wealth of information and motivational tools and programs, guides and reward certificate ideas to further enhance your customer service experience and employee skills.
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