Dealing with Difficult People (Creating Success Series), Lilley, Roy
Автор: Review Harvard Business Название: Dealing with Difficult People (HBR Emotional Intelligence Series) ISBN: 1633696081 ISBN-13(EAN): 9781633696082 Издательство: NBN International Рейтинг: Цена: 13540.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание:
Learn how to deal with difficult colleagues and clients.
At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?
This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.
Books in this series are based on the work of experts including:
Daniel Goleman
Tony Schwartz
Nick Morgan
Daniel Gilbert
This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries.
HOW TO BE HUMAN AT WORK.
The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
Автор: Lockhart William Название: Difficult People: Foolpoof Methods - Dealing with Difficult People, Mean People, and Workplace Bullying ISBN: 151531328X ISBN-13(EAN): 9781515313281 Издательство: Неизвестно Цена: 9160.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Stop Taking the Abuse - Learn how to handle Bullies and Other Difficult People Is there a difficult person in your life? Do you feel like a victim? Is it time to start asserting yourself? When you read Difficult People: Foolproof Methods - Dealing with Difficult People, Mean People and Workplace Bullying, you'll learn about the various types of difficult behavior you can encounter, and how to deal with the people that act this way. You'll discover essential survival steps for identifying and dealing with bullying. Handling an aggressive co-worker can be a big challenge. Difficult People: Foolproof Methods- Dealing with Difficult People, Mean People and Workplace Bullying explains:
The Psychology of Bullying
How to Identify the Common Signs of Workplace Bullying
The Many Negative Effects of Workplace Bullying
How to Put an End to Workplace Bullying
It's time to confront the bullies in your life. Do it NOW, before the situation gets worse. Difficult People: Foolproof Methods - Dealing with Difficult People, Mean People and Workplace Bullying helps you understand the psychology of difficult people and ways to cope up with them. You'll find out how to protect yourself, your co-workers, and your family - take action and start asserting yourself today It's time to get the respect you deserve
Автор: Review Harvard Business, Schwartz Tony, Gerzon Mark Название: Dealing with Difficult People (HBR Emotional Intelligence Series) ISBN: 1633696103 ISBN-13(EAN): 9781633696105 Издательство: Неизвестно Цена: 36790.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание:
Learn how to deal with difficult colleagues and clients.
At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?
This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.
Books in this series are based on the work of experts including:
Daniel Goleman
Tony Schwartz
Nick Morgan
Daniel Gilbert
This collection of articles includes To Resolve a Conflict, First Decide: Is It Hot or Cold? by Mark Gerzon; Taking the Stress Out of Stressful Conversations, by Holly Weeks; The Secret to Dealing with Difficult People: It's About You, by Tony Schwartz; How to Deal with a Mean Colleague, by Amy Gallo; How To Deal with a Passive-Aggressive Colleague, by Amy Gallo; How to Work with Someone Who's Always Stressed Out, by Rebecca Knight; How to Manage Someone Who Thinks Everything Is Urgent, by Liz Kislik; and Do You Hate Your Boss? by Manfred F. R. Kets de Vries.
HOW TO BE HUMAN AT WORK.
The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
Автор: Niles Spencer, Amundson Norman, Borgen Roberta A. Название: Career Recovery: Creating Hopeful Careers in Difficult Times ISBN: 1793518920 ISBN-13(EAN): 9781793518927 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 35910.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Career Recovery: Creating Hopeful Careers in Difficult Times provides readers with powerful strategies they can use to create hope and manage their careers throughout their lifetimes. The book introduces readers to the hope-action theory, an empowering approach that highlights the connection between hope, academic engagement, student retention, job search success, career goal clarity, and cultivating a meaningful career path.
In Section I, the text introduces the essentials of hope-action theory. The chapters illuminate the challenges of effective career self-management in a post-pandemic world and the importance of hope in career planning. Section II examines the crucial process of engaging in self-reflection to develop self-clarity. Readers uncover their unique passions, skills, personal styles, and values. Section III highlights the need for support in career and educational planning. It teaches readers how to move from self-exploration to seeking support and fostering future opportunities. The final section focuses on implementing key decisions and transforming possibilities into realities.
Career Recovery is an energizing resource that helps readers discover and channel hope to support the development and management of their chosen career paths.
Автор: Lilley Roy Название: Dealing with Difficult People ISBN: 0749466944 ISBN-13(EAN): 9780749466947 Издательство: Kogan Page Рейтинг: Цена: 10550.00 T Наличие на складе: Нет в наличии. Описание: Moaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This second edition of the best-selling Dealing with Difficult People includes a brand new chapter on dealing with difficult people in the digital sphere. It provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.
Автор: Life Leadership Название: Dealing With Difficult People ISBN: 0990424340 ISBN-13(EAN): 9780990424345 Издательство: Неизвестно Цена: 15650.00 T Наличие на складе: Есть у поставщика Поставка под заказ.
Stop letting difficult people drain you of your energy Learn how to identify and deal with every kind of difficult person effectively in this all-in-one ultimate guide to figuring out how to deal with toxic and difficult people
Every one of us knows a really difficult person. All you have to do is sit across a table from them from half an hour before smoke starts erupting from your ears, your head explodes with fury and your legs start telling you to sprint towards the exit.
In one way or another, they know how to pull all your strings while you simultaneously pull all your hair out. They come in all shapes and sizes: The openly aggressive difficult person who knows exactly how to make you feel "never good enough", the passive aggressive difficult person who will always say just the right things to rub you entirely the wrong way, and the passive difficult person who just doesn't care enough about anything (they're worse than they sound ).
Whether or not you want to deal with all three of these people, the reality is, at one point or another, you will have to. You will be sitting across that table as they slowly shatter your ego, pushing your buttons and igniting your anger. Trust me, I've been there and I know what it feels like, but it doesn't have to be that way if you are prepared to deal with them. Are you prepared?
If not, I wrote this book exactly with you in mind, to arm you with a handbook that you can look back to time and time again when you come across these people who drain you dry. In this book, I created a step-by-step process of proven techniques to disarm and deal with difficult people in every area of life.
I break down how they become difficult, why they stayed that way, and why attempts to change them just won't work. I also give you some great tips on what not to do around them, because what may have seemed like an acceptable response from you in the beginning will only turn into nails on the chalkboard as time goes on.
Don't face these people alone.
Here Is The Information I'll Arm You With...
The 5 Questions For Discovering Difficult People In Your Life
The 3 Most Obnoxious And Draining Difficult People
The 3 Most Common Responses To Difficult People That Always Backfire
The Best Mindset For Facing Difficult People
How To Be Assertive In The Face Of A Difficult Person
My 3 Proven Solutions For Dealing With Difficult People
Much, much more
Don't let another difficult person keep your head spinning with frustration. Buy your copy today
Автор: Evenson Renee Название: Powerful Phrases for Dealing with Difficult People: Over 325 Ready-To-Use Words and Phrases for Working with Challenging Personalities ISBN: 0814432980 ISBN-13(EAN): 9780814432983 Издательство: McGraw-Hill Рейтинг: Цена: 10290.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts. This title features: thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each; and nonverbal communication skills to back up your words.
Автор: Robertson Mike Название: Dealing With Difficult People Without Killing Them - Study Guide ISBN: 1950718468 ISBN-13(EAN): 9781950718467 Издательство: Неизвестно Рейтинг: Цена: 16550.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание:
A
s pastor and author Mike Robertson writes, the people around you are either making you better or they are pulling you backward. If you want to become all God has in mind for you, you will find yourself in life-giving relationships--and that will include some difficult people, like it or not.
In his new book, Dealing With Difficult People, Robertson explores how we can learn from the ones who cause us the most trouble. With transparency and humor, he draws insight from his own journey and guides readers toward a deeper understanding of:
When to fight for a relationship, and when to let it die
The rhythms and rules that define healthy relationships
How to deal with offense
Overcoming the wounds of betrayal and broken trust
Robertson uncovers biblical relationship principles reflected in the lives of David, Paul and even Jesus, as they navigated the challenges of relating to the broken people around them.
Ultimately, Robertson encourages readers to take a look inward and identify self-defeating patterns that may sabotage their own relationships. After all, the most difficult person we will ever have to deal with in our lives may well be ourselves.
Автор: Malmsio Helene Название: Workplace Solutions: Exploring Conflict Resolution and Dealing with Difficult People ISBN: 149730427X ISBN-13(EAN): 9781497304277 Издательство: Неизвестно Цена: 11490.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: In any workplace environment, you're bound to have disagreements that lead to conflict. Almost all of us have had to deal with difficult people in the office. If you're experiencing a lot of workplace conflict or have to deal with people who frustrate you, this book will teach you how to manage those situations. You'll learn what causes conflict and the different types of conflict that you can encounter. You'll also learn how your own conflict style affects what's going on in your environment. You'll also find strategies for improving communication so that you no longer have to dread talking with coworkers and leaders in your institution. It can be difficult to work with people who have many different points of view. There are ways you can prevent conflict from ever getting started in these situations. And when conflict does arise, you'll learn how you can use it to your benefit rather than give in to office drama. The truth is that you need to have relationships with coworkers. Very few businesses actually operate without some sort of teamwork. This self help career management how-to book will set you on the right track to success in dealing with all kinds of difficult people assertively.
Автор: Benjamin, Susan Название: Perfect phrases for dealing with difficult people ISBN: 0071493042 ISBN-13(EAN): 9780071493048 Издательство: McGraw-Hill Рейтинг: Цена: 11430.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Part of the "Perfect Phrases" series, this work provides the tools for precise, effective communication in various situations. Whether it`s hiring employees or creating teams, it gives you the phrases you need to get things done.
Автор: Susan El-Shamy Название: Role Play Made Easy: 25 Structured Rehearsals for Managing Problem Situations and Dealing With Difficult People ISBN: 0787975664 ISBN-13(EAN): 9780787975661 Издательство: Wiley Рейтинг: Цена: 58080.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Written by training expert Susan El-Shamy, Role Play Made Easy is a practical and highly accessible resource for planning, preparing, and implementing effective role-playing activities that are solidly grounded in proven learning techniques.
Казахстан, 010000 г. Астана, проспект Туран 43/5, НП2 (офис 2) ТОО "Логобук" Тел:+7 707 857-29-98 ,+7(7172) 65-23-70 www.logobook.kz
