No matter your line of work, you are pretty much assured of encountering someone who is difficult to deal with--an angry customer, a disgruntled employee, a know-it-all consultant, or simply someone off the street who is mentally ill, intoxicated, or otherwise unstable. You will find yourself in situations engaging with someone who is emotional or confused or has an agenda that clearly conflicts with yours or that of your business. In these situations, can you prepare for the possibility of the interaction heading the wrong way, while still maintain a calm demeanor and a focus on shared goals and a successful outcome? What common skills do these scenarios--and many others like them--require?
In The Accord Agent, Ellis Amdur and Robert Hubal share their decades of experience working with business and social service agencies in training and developing social interaction skills, particularly in 'intense, problematic' situations with individuals who may view themselves as adversarial. The Accord Agent is someone who continually tries to reach accord with the other person, striving to establish rapport, manage crises, and de-escalate aggression. The Accord Agent maintains a focus on his or her goals, while simultaneously seeking to achieve a level of trust, engaging others with professionalism, integrity, and respect. The Accord Agent crafts the communication to form a working relationship with the other person to share in achieving the aims of his or her professional responsibilities.
The reasons behind and significance of the book. Problematic Wildlife and modern world.
(F.M. Angelici, L. Rossi, Italian Foundation for Vertebrate Zoology, Italy)
This starting chapter, fully introduces the topic of the book. The reasons for publishing this second volume on 'Problematic Wildlife' are explained. The fundamental reason is that although it will be difficult to deal with all the existing themes that can be part of the topic of problematic wildlife, we will try to analyze cases not previously covered in the first book. Some specific topics, for ex. the big cats man-eaters, have only been treated in great synthesis in the first volume, where, on the contrary, the theme of the attacks of wolves to humans has been deepened. Then, another example, the one related to the urban fauna, positive and compatible situations with human activities, or, on the contrary, very problematic cases, which need solutions. Or the big problem of wildlife and problems related to road traffic. And so on, some chapters deal with snakes, always causing problems to be addressed, or the problem of coexistence between hunting and nature conservation.
Section 1: Large carnivores, humans and environment.
Man eaters: for a human-wildlife coexistence. A review.
(S.M. Shepherd; University of Pennsylvania Healthcare System, USA)
A large carnivore among people and livestock: the common leopard.
(U. Khan, F. Ferretti, S. Ali Shah, S. Lovari; University of Siena, Italy)
Mitigation of conflicts between humans and large carnivores is a major challenge in wildlife conservation. Habitat loss and depletion of wild prey, as well as easy availability of livestock, are expected to increase livestock depredation and, in turn, emphasise conflicts.
We assessed the interactions between leopards Panthera pardus and humans, in three study areas lying on a densely inhabited Himalayan part of Pakistan (c. 328 km2): a protected, largely forested area (Ayubia National Park and its surroundings, ANP) and two areas with a greater level of anthropogenic activities and lower extent of forest cover (Murree, MF; Transitional Area, TA).
We suggest that only the implementation of synergistic actions, i.e. habitat protection, prey restoration and better practices of livestock management, would lead to mitigate human-leopard conflict and to increase the long-term survival of this large predator.
Evolution of wolf habitat occupancy and feeding habits in Italy: implications for species conservation and conflict resolution with humans.
(A. Meriggi, E. Torretta, O. Dondina; University of Pavia, Italy)
Despite the generally positive trend of European populations, the wolf is still today a challenging species to conserve, particularly in the most anthropogenic southern European countries, because of its conflict with humans. In this chapter we summarize the dynamics of wolf distribution in Italy, one of the most densely populated European countries, over the last 50 years. Finally, we consider how to mitigate the wolf-human conflict and suggest effective management of wolf populations.
Section 2: Urban environment and wildlife.
"Good" and "bad" urban wildlife.
(G. Perry, C. Boal, R. Verble, M. Wallace; Texas Tech, USA)
Urban environments offer habitat for many species of animals. Although some of those are ubiquitous and/or undesirable, others are native and in some cases, of conservation value. In many cases, urban wildlife populations are a source of enjoyment for human residents, who sometimes invest considerable amounts in attracting them to yards and public space
Автор: Francesco M. Angelici Название: Problematic Wildlife ISBN: 3319793853 ISBN-13(EAN): 9783319793856 Издательство: Springer Рейтинг: Цена: 139750.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: At others, they present real cutting-edge analysis of ecological topics and issues.The book will be of interest to biologists, ecologists and wildlife managers involved in research on wildlife, parks, and environmental management, as well as to government departments and agencies, NGOs and conservation wildlife organizations.
Автор: Francesco M. Angelici Название: Problematic Wildlife ISBN: 3319222457 ISBN-13(EAN): 9783319222455 Издательство: Springer Рейтинг: Цена: 186330.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: This book provides insight into the instances in which wildlife species can create problems. Some species trigger problems for human activities, but many others need humans to save them and to continue to exist. The text addresses issues faced by economists and politicians dealing with laws involving actions undertaken to resolve the problems of the interaction between humans and wildlife. Here, the words ‘problematic species’ are used in their broadest sense, as may be appreciated in the short introductions to the various sections. At times, the authors discuss special cases while always extending the discussion into a more general and broad vision. At others, they present real cutting-edge analysis of ecological topics and issues. The book will be of interest to biologists, ecologists and wildlife managers involved in research on wildlife, parks, and environmental management, as well as to government departments and agencies, NGOs and conservation wildlife organizations. Even those in contact with nature, such as hunters, herders, and farmers, will be able to find a great deal of important information. Specific case studies are selected from among the most significant and prevalent cases throughout the world. A total of 26 papers have been selected for this book, written by zoologists, biologists and ecologists. Many have an interdisciplinary approach, with contributions by economists, criminologists, technical specialists, and engineers.
Автор: Erin L McCoy , Jon Sterngass Название: Reproductive Technology: Indispensable or Problematic? (Today`s Debates) ISBN: 1502644835 ISBN-13(EAN): 9781502644831 Издательство: Amazon Internet Цена: 30570.00 T Наличие на складе: Нет в наличии. Описание: Millions of people around the world suffer from infertility. For them, the prospect of having a baby may have seemed unattainable just a century ago. However, new technologies have not only made it possible for more people to have children but have also helped parents assess the health of their babies before they're even born. Treatments include artificial insemination, in vitro fertilization, preimplantation genetic diagnosis. and amniocentesis. However, these new treatments have also sparked controversies involving the boundaries of government control, private choice, religious belief, and parental wishes. This book helps readers explore the many sides of this complicated issue. Sidebars, full-color photographs, and a detailed glossary support the narrative.
Tony C. Brown examines "the inescapable yet infinitely troubling figure of the not-quite-nothing" in Enlightenment attempts to think about the aesthetic and the savage. The various texts Brown considers--including the writings of Addison, Rousseau, Kant, and Defoe--turn to exotic figures in order to delimit the aesthetic, and to aesthetics in order to comprehend the savage.
In his intriguing exploration Brown discovers that the primitive introduces into the aesthetic and the savage an element that proves necessary yet difficult to conceive. At its most profound, Brown explains, this element engenders a loss of confidence in one's ability to understand the human's relation to itself and to the world. That loss of confidence--what Brown refers to as a breach in anthropological security--traces to an inability to maintain a sense of self in the face of the New World. Demonstrating the impact of the primitive on the aesthetic and the savage, he shows how the eighteenth-century writers he focuses on struggle to define the human's place in the world. As Brown explains, these authors go back again and again to "exotic" examples from the New World--such as Indian burial mounds and Maori tattooing practice--making them so ubiquitous that they come to underwrite, even produce, philosophy and aesthetics.
Автор: Tenenbaum Elizabeth Brody Название: The Problematic Self ISBN: 067459293X ISBN-13(EAN): 9780674592933 Издательство: Harvard University Press Рейтинг: Цена: 59770.00 T Наличие на складе: Нет в наличии.
Автор: Kleinig John Название: On Loyalty and Loyalties: The Contours of a Problematic Virtue ISBN: 0199371261 ISBN-13(EAN): 9780199371266 Издательство: Oxford Academ Рейтинг: Цена: 47510.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: This volume explores at length the contours of an important and troubling virtue - its cognates, contrasts, and perversions; its strengths and weaknesses; its awkward relations with universal morality; its oppositional form and limits; as well as the ways in which it functions invarious associative connections, such as friendship and familial relations, organizations and professions.
Автор: Friedman Maurice S. Название: Problematic Rebel: An Image of Modern Man ISBN: 1258247828 ISBN-13(EAN): 9781258247829 Издательство: Неизвестно Цена: 56340.00 T Наличие на складе: Есть у поставщика Поставка под заказ.
Название: Jung, Deleuze, and the Problematic Whole ISBN: 0367428741 ISBN-13(EAN): 9780367428747 Издательство: Taylor&Francis Рейтинг: Цена: 117390.00 T Наличие на складе: Нет в наличии. Описание: This book of expert essays explores the concept of the whole as it operates within the psychology of Jung, the philosophy of Deleuze, and selected areas of wider twentieth-century Western culture, which provided the context within which these two seminal thinkers worked.
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