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The Accord Agent: Managing Intense, Problematic Social interactions within Business Environments, Amdur Ellis, Hubal Robert


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Автор: Amdur Ellis, Hubal Robert
Название:  The Accord Agent: Managing Intense, Problematic Social interactions within Business Environments
ISBN: 9781950678112
Издательство: Edgework: Crisis Intervention Resources Pllc
Классификация:




ISBN-10: 1950678113
Обложка/Формат: Paperback
Страницы: 254
Вес: 0.44 кг.
Дата издания: 14.11.2019
Язык: English
Иллюстрации: 12 illustrations
Размер: 177 x 254 x 13
Читательская аудитория: General (us: trade)
Подзаголовок: Managing intense, problematic social interactions within business environments
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Поставляется из: США
Описание:

No matter your line of work, you are pretty much assured of encountering someone who is difficult to deal with--an angry customer, a disgruntled employee, a know-it-all consultant, or simply someone off the street who is mentally ill, intoxicated, or otherwise unstable. You will find yourself in situations engaging with someone who is emotional or confused or has an agenda that clearly conflicts with yours or that of your business. In these situations, can you prepare for the possibility of the interaction heading the wrong way, while still maintain a calm demeanor and a focus on shared goals and a successful outcome? What common skills do these scenarios--and many others like them--require?

In The Accord Agent, Ellis Amdur and Robert Hubal share their decades of experience working with business and social service agencies in training and developing social interaction skills, particularly in intense, problematic situations with individuals who may view themselves as adversarial. The Accord Agent is someone who continually tries to reach accord with the other person, striving to establish rapport, manage crises, and de-escalate aggression. The Accord Agent maintains a focus on his or her goals, while simultaneously seeking to achieve a level of trust, engaging others with professionalism, integrity, and respect. The Accord Agent crafts the communication to form a working relationship with the other person to share in achieving the aims of his or her professional responsibilities.



The Coordinator: Managing High-Risk High-Consequence Social Interactions in an Unfamiliar Environment

Автор: Amdur Ellis, Hubal Robert
Название: The Coordinator: Managing High-Risk High-Consequence Social Interactions in an Unfamiliar Environment
ISBN: 1950678091 ISBN-13(EAN): 9781950678099
Издательство: Неизвестно
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Цена: 22950.00 T
Наличие на складе: Невозможна поставка.
Описание:

How should a law enforcement officer manage an encounter with someone who might be mentally unstable or in crisis--but does not appear to pose an immediate threat? How might a platoon commander engage with a foreign civilian who has key information for an intelligence-gathering mission, but is wary of sharing--maybe even being seen--with a stranger? In both cases, how does that officer remain prepared for something going terribly wrong at any moment, while still maintaining the intention and ability to help? What common skills do these scenarios--and many others like them--require?

In The Coordinator, Ellis Amdur and Robert Hubal share their decades of experience working with law enforcement and military personnel in training and developing social interaction skills, particularly in 'high risk, high consequence' situations with individuals who may always view themselves as adversaries. The Coordinator is someone who is always trying to reach an accord with the other person, striving to establish community liaison, rapport, crisis management, and deescalation of aggression. The Coordinator maintains a focus on tactics, doing everything possible to enhance the safety of all people involved in the encounter. Simultaneously, the Coordinator strives to achieve a level of trust, engaging others with professionalism and respect. The Coordinator crafts the communication to form a working relationship to share in achieving the aims of the mission.

"I have known Robert Hubal for many years, starting as a colleague at RTI International, and continuing to other training and educational efforts involving military and law enforcement. The Coordinator, a result of his collaboration with Ellis Amdur, offers a clear approach to confrontations with adversarial, potentially dangerous individuals. This 'Coordinator Mindset' focuses everyone involved on both the problems and resolution of an incident. From my over 40 years of service in the military and then in law enforcement, as well as my studies on interviewing and effective methods for training interviewing skills, I see these skills as valuable in military personnel at various levels as well as in the law enforcement and intelligence areas. This is a great book to have around to aid in achieving the best solution possible, while lowering the risk of the encounter turning violent, without compromising the military or law enforcement mission that brought one into the situation."

- Dr. Don Gemeinhardt (Col. USAF Retired)


The Girl with the Face of the Moon: Special Edition

Автор: Amdur Ellis
Название: The Girl with the Face of the Moon: Special Edition
ISBN: 1950678083 ISBN-13(EAN): 9781950678082
Издательство: Неизвестно
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Цена: 15590.00 T
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This new edition, with five new chapters, is accompanied by sixteen brilliant paintings by artist Ben Trissel.

The Girl with the Face of the Moon is a combination of two of the oldest stories of humanity, the hero's journey and that of love a driving force with a power that can triumph over death: a mother seeking to save her child from hell.
A young woman of samurai lineage is raised in an impoverished mountain village by bitter parents, identical to the peasants among whom they live, but for their ancestry. Unloved and mistreated, she runs off with a Matagi, a man of a caste of hunters, who were outcast but nearly free from the rules that governed the rest of Japanese society. After a few years of happiness, their child is stolen by a being perhaps human, perhaps not. Bereft, the young woman will challenge death itself to recover her child.

The Girl with the Face of the Moon is set in Bakumatsu and Meiji Japan, a transitional period in the mid-1800's, when Japan went from Medieval to Modern in only a few years. This, however, is not a book about the privileged few; rather, this is a story of those on the fringes: a blind wandering masseuse, the woman abalone divers, the aboriginal mountain folk, a wild yojimbo (body guard and thug at once), a hunters who worship bears, seeing them as the true power of the mountains, and a woman with no place in any of Japan's societies.
The description of the hero's training and that of her allies are based on the actual training methods and techniques of archaic Japanese martial arts, something the author learned, first hand, for thirteen years in Japan. Threaded throughout is the terrible question how one can retain one's humanity, and even further, what happens to love, in a world of pervasive terror.


Grace Under Fire: Skills to Calm and De-escalate Aggressive & Mentally Ill Individuals (For Those in Social Services or Helping Professi

Автор: Amdur Ellis
Название: Grace Under Fire: Skills to Calm and De-escalate Aggressive & Mentally Ill Individuals (For Those in Social Services or Helping Professi
ISBN: 1950678008 ISBN-13(EAN): 9781950678006
Издательство: Неизвестно
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Цена: 36740.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.

The Thin Blue Lifeline: Verbal De-escalation of Aggressive & Emotionally Disturbed People: A Comprehensive Guidebook for Law Enforcement Offic

Автор: Amdur Ellis, John Hutchings
Название: The Thin Blue Lifeline: Verbal De-escalation of Aggressive & Emotionally Disturbed People: A Comprehensive Guidebook for Law Enforcement Offic
ISBN: 1950678040 ISBN-13(EAN): 9781950678044
Издательство: Неизвестно
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Цена: 36740.00 T
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Safety At Work: Skills to Calm and De-escalate Aggressive & Mentally Ill Individuals: For All Involved in Threat Assessment & Threat M

Автор: Amdur Ellis, Cooper William
Название: Safety At Work: Skills to Calm and De-escalate Aggressive & Mentally Ill Individuals: For All Involved in Threat Assessment & Threat M
ISBN: 1950678032 ISBN-13(EAN): 9781950678037
Издательство: Неизвестно
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Цена: 36740.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.

From Chaos to Compliance: Communication, Control, and De-escalation of Mentally Ill & Aggressive Offenders: A Comprehensive Guidebook for Parole

Автор: Amdur Ellis, Pelton Alan
Название: From Chaos to Compliance: Communication, Control, and De-escalation of Mentally Ill & Aggressive Offenders: A Comprehensive Guidebook for Parole
ISBN: 1950678024 ISBN-13(EAN): 9781950678020
Издательство: Неизвестно
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Цена: 36740.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:

Parole and probation officers must deal with individuals suffering from psychiatric or substance abuse disorders on a frequent basis. Ellis Amdur and Alan Pelton offer parole and probation officers a comprehensive set of strategies to keep themselves as well as the general public safe, while functioning at the highest level of professionalism.

  • The first section of this book offers an overview of the role of community corrections in dealing with the mentally ill and/or substance abusing offender.
  • The second section is tactical: everything from field safety and tactical planning on one side, to honing your intuition to pick up early signs of danger on the other.
  • In the third section of the book, the authors focus on us: what we can do to achieve a state of integrity and powerful calm. Rather than abstract pronouncements, they offer specific strategies, including a method of breathing for the purpose of maintaining one's own center in crisis situations.
  • They then discuss specific behaviors ranging from confusion and obsessive concerns to psychosis, mania and acute disorganization.
  • In one very important section, they discuss interactions with manipulative individuals (at worst, those referred to as psychopaths), people who present a danger to the psychological and physical well-being of anyone with whom they come in contact.
  • They then move on to a discussion of aggression, whether directed at the parole or probation officer or others.
  • There is a specific section set aside on dealing with aggressive youthful offenders.

Amdur and Pelton discuss how to de-escalate aggressive and chaotic individuals once a crisis is in play. De-escalation tactics are specific - one learns how to immediately recognize what mode of aggression the person is displaying, and then, one can effectively implement the de-escalation tactics that are best suited to deal with the aggression one is facing.


Cooling the Flames: De-escalation of Mentally Ill & Aggressive Patients: A Comprehensive Guidebook for Firefighters and EMS

Автор: Amdur Ellis, Murphy John K.
Название: Cooling the Flames: De-escalation of Mentally Ill & Aggressive Patients: A Comprehensive Guidebook for Firefighters and EMS
ISBN: 1950678067 ISBN-13(EAN): 9781950678068
Издательство: Неизвестно
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Цена: 36740.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:

People suffering from psychiatric or substance abuse disorder can display any one of a number of frightening behaviors. Ellis Amdur and John K. Murphy offer firefighters and EMTs a comprehensive set of strategies to keep themselves and their patients safe, while functioning at the highest level of professionalism. Rather than abstract information, more useful in a consulting room than in the field, Cooling the Flames is tactically based, from start to finish. The first section of this book addresses field safety, including both strategic planning and honing your intuition to pick up early signs of danger. In the second section, the authors offer specific strategies to maintain integrity and calm in crisis situations, including a method of breathing for the purpose of maintaining one's own center in crisis situations. They then discuss interventions with those displaying confusion and obsessive concerns, psychosis, mania and acute disorganization. In one very important section, they discuss interactions with manipulative people, who present a danger to the psychological and physical well being of anyone with whom they come in contact. The authors discuss suicidal patients, not only from the perspective of despondent individuals who attempt to kill themselves, but also offer strategic interventions for those who either threaten to harm themselves, or repetitively do so, requiring regular involvement of EMS, police, hospitals and the mental health system. The authors explain how to immediately recognize different modes of aggression, and then outline how to quickly and effectively implement de-escalation or control tactics best suited to deal with the type of aggression one is facing. In three essential appendices, they present protocols for physical and chemical restraint, current information on positional and compression asphyxiation (authored by Dr. Gary Vilke), and a protocol, specific to fire and EMS, on excited delirium (authored by Lt. Michael Paulus, ret.)


Safe Haven: Skills to Calm and De-Escalate Aggressive and Mentally Ill Individuals

Автор: Amdur Ellis
Название: Safe Haven: Skills to Calm and De-Escalate Aggressive and Mentally Ill Individuals
ISBN: 0998522481 ISBN-13(EAN): 9780998522487
Издательство: Неизвестно
Рейтинг:
Цена: 36740.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:

Individuals suffering from psychiatric or substance use disorders sometimes display any one of a number of frightening behaviors: verbal outbursts, physical threats and even violence. In this comprehensive guidebook, Ellis Amdur walks professionals working in inpatient and residential settings through a multitude of steps they can take to keep themselves, their colleagues, and their clientele safe.

Amdur's focus is based on behavior rather than diagnosis. The first sections of the book discuss specific behaviors ranging from such relatively minor irritants as reluctance to complete tasks and obsessive concerns to more troubling, pervasive syndromes such as psychosis, mania and disorganization.In one very important section, he discusses interactions with anti-social and psychopathic individuals, people who present danger to the psychological and physical well being of both staff and patients.

In the second major section of the book, he focuses on us: what we can do to achieve a state of integrity and powerful calm. Rather than abstract pronouncements, he offers specific strategies, including a method of breathing that is for the purpose of maintaining one s center in crisis situations.

He then moves on to direct face-to-face encounters. This includes how to handle tense situations before they deteriorate into chaos, and how to de-escalate once a crisis is in play. Amdur elucidates the various motivations that drive aggression and further delineates the different types of aggression that result. De-escalation tactics are specific one learns how to instantly recognize what mode of aggression the person is in, and then, well-trained and practiced, one can almost instantaneously shift into the correct de-escalation tactic that fits the aggression one is facing.

The final sections of the book offer a macro-view: how to establish and maintain a culture of safety within the hospital or residential setting. The likelihood that one will have to use de-escalation skills or other self-protective strategies is far diminished when such a culture of safety is in place.


In the Eye of the Hurricane: Skills to Calm and De-Escalate Aggressive Mentally Ill Family Members

Автор: Amdur Ellis
Название: In the Eye of the Hurricane: Skills to Calm and De-Escalate Aggressive Mentally Ill Family Members
ISBN: 099852249X ISBN-13(EAN): 9780998522494
Издательство: Неизвестно
Рейтинг:
Цена: 36740.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:

Individuals suffering from psychiatric or substance use disorders sometimes display any one of a number of frightening behaviors: verbal outbursts, physical threats and even violence. In this comprehensive guidebook, Ellis Amdur walks families through a multitude of strategies they can use to keep themselves, and their mentally ill family member safe. Amdur's focus is based on behavior rather than diagnosis.

The first sections of the book discuss specific behaviors ranging from such relatively minor irritants as reluctance to complete tasks and obsessive concerns to more troubling, pervasive syndromes such as psychosis, mania and disorganization. In one very important section, he discusses interactions with manipulative individuals, people who present danger to the psychological and physical well being of everyone in your family.

In the second major section of the book, he focuses on us: what we can do to achieve a state of integrity and powerful calm. Rather than abstract pronouncements, he offers specific strategies, including a method of breathing that is for the purpose of maintaining one s center in crisis situations.

He then moves on to direct face-to-face encounters, covering situations that can occur anywhere: in the community, at your residence, on the street, or even your car. Instruction includes how to handle tense situations before they deteriorate into chaos, and how to manage a crisis once it has started, whether it concerns an adult or a young person. He instructs you on how to instantly recognize what mode of aggression the person is in, and then, well-trained and practiced, how to almost instantaneously shift into the correct de- escalation tactic that fits the aggression one is facing.


Shapeshifting for Correctional Facility Cnt/Hnt: Effective Scenario Training for Crisis/Hostage Negotiation Teams

Автор: Amdur Ellis, Eddy Lisabeth
Название: Shapeshifting for Correctional Facility Cnt/Hnt: Effective Scenario Training for Crisis/Hostage Negotiation Teams
ISBN: 0998522473 ISBN-13(EAN): 9780998522470
Издательство: Неизвестно
Рейтинг:
Цена: 48690.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:

Hostage negotiation is one of the most remarkable sub-specialties in the corrections environment. Through a combination of tactical communication, empathic connection and, at times, subterfuge, negotiators persuade desperate, suicidal or homicidal individuals, often intoxicated or mentally ill, to relinquish their position of power and submit to the authority of the correctional institution. This is the second book in Amdur and Eddy's series. It focuses specifically on the corrections environment. In this book, the reader will find thirty-two different training scenarios that cover the gamut of mental illness and personality disorders. Most of them are based on cases that one or the other of the authors have actually encountered. There are full instructions on how to set up the scenario, and how to brief the role player so that he or she plays it true-to-life. The scenarios are colorful, unpredictable, and multi-layered, and require active involvement of the secondary negotiator and the rest of the team for intelligence gathering. Just as a real situation can change radically when new information is acquired, most of the scenarios will have unexpected twists that require the negotiators to think on their feet, and sometimes diametrically change directions. Many include ERT, and some are specifically crafted so that tactical officers can practice various skills during the scenarios, such as food deliveries, release of an injured hostage, delivery of the throw phone, or documents the subject has demanded. They can plant listening devices, or attempt to get a visual on the scene. Team leaders can program the negotiation exercise for 'failure, ' something that neither ERT nor the negotiators will be informed. When it is suddenly time to go, they must be ready to tactically respond. Although it is an educational read for anyone involved in crisis intervention, far beyond corrections work - it is written as a resource book for HNT/CNT teams.


Shapeshifting for Law Enforcement Cnt/Hnt: Effective Scenario Training for Crisis/Hostage Negotiation Teams

Автор: Amdur Ellis, Eddy Lisabeth
Название: Shapeshifting for Law Enforcement Cnt/Hnt: Effective Scenario Training for Crisis/Hostage Negotiation Teams
ISBN: 0998522465 ISBN-13(EAN): 9780998522463
Издательство: Неизвестно
Рейтинг:
Цена: 48690.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:

Hostage negotiation is one of the most remarkable areas of law enforcement. Through a combination of tactical communication, empathic connection and, at times, subterfuge, negotiators persuade desperate, suicidal or homicidal individuals, often intoxicated or mentally ill, to relinquish their position of power and submit to police authority. In this book, the reader will find thirty different training scenarios that cover the gamut of mental illness and personality disorders, as well as common situations that lead otherwise ordinary people into desperation. Most of them are based on cases that one or the other of the authors have actually encountered. There are full instructions on how to set up the scenario, and how to brief the role player so that he or she plays it true-to-life. The scenarios are colorful, unpredictable, and multi-layered, and require active involvement of the secondary negotiator and the rest of the team for intelligence gathering. Just as a real situation can change radically when new information is acquired, most of the scenarios will have unexpected twists that require the negotiators to think on their feet, and sometimes diametrically change directions. Many include SWAT, and some are specifically crafted so that tactical officers can practice various skills during the scenarios, such as food deliveries, release of an injured hostage, delivery of the throw phone, or documents the subject has demanded. They can plant listening devices, or attempt to get a visual on the scene. Team leaders can program the negotiation exercise for 'failure, ' something that neither SWAT nor the negotiators will be informed. When it is suddenly time to go, they must be ready to tactically respond. Although it is an educational read for anyone involved in crisis intervention - far beyond police work - it is written as a resource book for HNT/CNT teams.


Institutional Review Board : Management And Function

Автор: Elizabeth A Bankert; Robert J Amdur
Название: Institutional Review Board : Management And Function
ISBN: 0763730491 ISBN-13(EAN): 9780763730499
Издательство: Jones & Bartlett
Рейтинг:
Цена: 332270.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book is designed as an instructional manual that gives Institutional Review Board (IRB) members and administrators the information they need to run an efficient and effective system of protecting human research subjects, in compliance with federal research regulations. This reference provides a step-by-step approach to practical details of IRB administration and includes case studies, sample forms, and sample policy documents, as well as decision-making algorithms and lists of approval criteria for their resolution.


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