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Customer-Supplier Relationships in B2B: An Interaction Perspective on Actors in Business Networks, La Rocca Antonella


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Автор: La Rocca Antonella
Название:  Customer-Supplier Relationships in B2B: An Interaction Perspective on Actors in Business Networks
ISBN: 9783030409920
Издательство: Springer
Классификация:
ISBN-10: 3030409929
Обложка/Формат: Hardcover
Страницы: 200
Вес: 0.41 кг.
Дата издания: 15.03.2020
Язык: English
Издание: 1st ed. 2020
Иллюстрации: 9 illustrations, color; 1 illustrations, black and white; xviii, 200 p. 10 illus., 9 illus. in color.
Размер: 21.01 x 14.81 x 1.42 cm
Читательская аудитория: Professional & vocational
Подзаголовок: An interaction perspective on actors in business networks
Ссылка на Издательство: Link
Рейтинг:
Поставляется из: Германии
Описание:

Chapter 1. EXPLORING THE ROLE OF ACTORS IN THE FORMATION OF MARKET RELATIONSHIPS

1.1 The peculiarity of business markets

1.2 The issues in focus

1.3 The study approach and methodology

1.4 Organisation of the volume

Chapter 2. PERSPECTIVES ON MARKET - B2B MARKET AS NETWORK

2.1 Comparing perspectives on market

2.2 Market as exchange mechanism

2.3 Market as institution

2.4 Market in the marketing perspective

2.5 Market-as-network

2.6 Summary

Chapter 3. ANALYSING SUPPLIER CUSTOMER RELATIONSHIPS

IN BUSINESS MARKETS

3.1 The substance of relationships

3.2 Relationships in markets

3.3 Content and functions of interorganisational business relationships

3.4 Connecting resources, activities and actors

3.5 Interaction in business relationships

3.6 Interlocking of behaviours and its consequences

Chapter 4. ACTORS IN INTERACTION

4.1 Actors from an interaction perspective

4.2 Actors in business relationships

4.3 Perceptions, interpretations and behaviours in interaction

4.4 Symbolic interactionism

4.5 Identity construction and sensemaking

4.6 Actors identities in business relationships

4.7 Interactions actors: inter-actors

Chapter 5. AN EMPIRICAL STUDY OF INTERACTION IN BUSINESS RELATIONSHIPS

5.1 Organization of the field study

5.2 Differences in identity attributed by different customers to the same supplier

5.3 Change in attributed identities from interaction to interaction

5.4 Reflections on methodology and limitation of the study

Chapter 6. INTERACTION AND IDENTITIES IN BUSINESS RELATIONSHIPS

6.1 The meaning of interaction in business relationships

6.2 The significance of heterogeneity and change in relational identities

6.3 Interactions actors

6.4 Implications for research and practice

Index



Boss: How Next Gen B2B Sales Organizations Accelerate Sales Productivity, Operationalize Hyper–Growth Strategies, Lock Out Competitors, and Expand Customer Relationships

Автор: Jeb Blount, Jason Eatmon
Название: Boss: How Next Gen B2B Sales Organizations Accelerate Sales Productivity, Operationalize Hyper–Growth Strategies, Lock Out Competitors, and Expand Customer Relationships
ISBN: 1119584884 ISBN-13(EAN): 9781119584889
Издательство: Wiley
Рейтинг:
Цена: 22170.00 T
Наличие на складе: Невозможна поставка.
Описание:

As the speed of business continues to accelerate, B2B enterprises and sales organizations are being disintermediated and disrupted by digital transformation and artificial intelligence.

The Amazon effect is permanently altering buying experience expectations while technology has lowered the barriers to entry. "Me-too" competitors lurk around every corner making differentiation a fundamental challenge and margin erosion a constant threat.

Along the way, the Business to Business buying journey has fundamentally changed.

In this brutal new age of business, every B2B enterprise faces a looming and existential threat of irrelevance and extinction. The undeniable truth is that in this hyper-competitive paradigm, there are only two alternatives:

1. A race to the bottom in which price becomes the sole differentiator, customers are merely transactions, and your products and services are viewed as commodities.

2. A race to relevance in which you separate yourself from, and rise above, the "me-too" horde with a shift away from pitching "stuff" to a customer-centric focus on delivering real, sustainable value through Measurable Business Outcomes.

This is exactly why the world's most agile and profitable companies, along with the highest earning sales professionals, are taking the lead in the race to relevance by transforming how they approach the buying journey.

In Business Outcome Selling Strategies Jeb Blount, one of the most celebrated sales strategists of our generation, and business transformation guru Jason Eatmon, give you the secrets for how next generation B2B sales organizations are accelerating sales productivity, operationalizing hyper-growth strategies, and locking out competitors. You'll learn powerful strategies for:

  • Building the foundation for hyper-growth
  • Connecting cross organizational disciplines to build an agile sales and growth driven culture
  • Winning mindshare early through familiarity and shaping
  • Nine Box Qualifying and the 4Rs: Right Prospect, Right Message, Right Time, Right Fit
  • Digital Sales Transformation and integration
  • Targeting tactics, sales engagement strategies, and sequencing
  • Mastering the Four Levels of Sales to rapidly respond to buyer expectations
  • Leveraging the MLP strategy to bend win probability in your favor
  • Effective Stakeholder Mapping
  • Deploying the READ Influence Methodology to gain stakeholder buy-in and consensus
  • Differentiating with the MBO + EBO value equation
  • Leveraging the powerful SCORE Discovery Model to get below the surface and become a true partner for your customers
  • Uncovering the Metrics that Matter that lead to higher prices and long-term margins
  • Mapping and presenting Outcome Based Solutions
  • Leveraging Value Bridges to become the vendor of choice
  • Linking marketing, sales, operations, and service to deliver Referenceable and Measurable Business Outcomes
  • Deploying the CAIRE Account Management and Customer Success model to rapidly grow existing accounts and make customer relationships sticky
  • Leveraging the comprehensive BOSS Strategic Planner to win your biggest opportunities

Business Outcome Selling Strategies (BOSS) isn't a typical sales book. Inside, you'll find a powerful field guide, proven processes, and complete system that connects the dots between sales, marketing, business development, operations, service delivery, account management, and customer success.

Leveraging these strategies, tactics, and tools, your organization will transform into a well-oiled, cohesive growth machine that delivers a legendary buying experience and unassailable competitive differentiation.

BOSS is ground-breaking. It shatters old-school paradigms and forces readers to come face to face

The CEO`s Digital Marketing Playbook: The Definitive Crash Course and Battle Plan for B2B and High Value B2C Customer Generation

Автор: Donohoe Thomas J.
Название: The CEO`s Digital Marketing Playbook: The Definitive Crash Course and Battle Plan for B2B and High Value B2C Customer Generation
ISBN: 1633939502 ISBN-13(EAN): 9781633939509
Издательство: Неизвестно
Рейтинг:
Цена: 16510.00 T
Наличие на складе: Невозможна поставка.

B2B Customer Experience: A Practical Guide to Delivering Exceptional CX

Автор: Hague Paul, Hague Nicholas
Название: B2B Customer Experience: A Practical Guide to Delivering Exceptional CX
ISBN: 1398693715 ISBN-13(EAN): 9781398693715
Издательство: Неизвестно
Рейтинг:
Цена: 104220.00 T
Наличие на складе: Нет в наличии.
Описание: Understand all areas of creating an exceptional customer experience that is bespoke to the B2B realm, with this practical and essential guide to the process.

B2B Customer Insight: The Proven Path to Growth (Hc)

Автор: Barrett John
Название: B2B Customer Insight: The Proven Path to Growth (Hc)
ISBN: 1617359874 ISBN-13(EAN): 9781617359873
Издательство: Mare Nostrum (Eurospan)
Рейтинг:
Цена: 75480.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.

Marketing, Sales and Customer Management (MSC): An Integrated Overall B2B Management Approach

Автор: Richard Hofmaier
Название: Marketing, Sales and Customer Management (MSC): An Integrated Overall B2B Management Approach
ISBN: 3110410257 ISBN-13(EAN): 9783110410259
Издательство: Walter de Gruyter
Цена: 49530.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This Book is primarily written for experts and managers in marketing, sales, customer and service management at BtB companies. In addition, the book is also for executives of project and quality management, research and development (R&D), procurement, logistics, and production departments, who deal with marketing-related topics and are working in related fields. The integrated marketing, sales and customer management (MSC) approach aims to lay out and explain in detail the concepts, tools and implementations of a holistic and sustainable customer-focused approach in order to successfully implement important marketing, sales and customer management measures. The concise presentation of various methods, their applications and evaluations allow managers to better choose specific tools and the necessary means of efficient implementation. In addition, this book presents students enrolled in business management and business administration programs and who are focusing on marketing, sales and customer management with a conceptualized and application-oriented guide for the implementation of holistically integrated strategies, programs and measures.

Business Marketing: An Interaction and Network Perspective

Автор: Kristian K. M?ller; David T. Wilson
Название: Business Marketing: An Interaction and Network Perspective
ISBN: 9401042810 ISBN-13(EAN): 9789401042819
Издательство: Springer
Рейтинг:
Цена: 260870.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Changing Views of Business Marketing This book aims to provide an in-depth understanding of long-term busi- in industrial markets.

Advanced Database Marketing: Innovative Methodologies and Applications for Managing Customer Relationships

Автор: Koen W. De Bock
Название: Advanced Database Marketing: Innovative Methodologies and Applications for Managing Customer Relationships
ISBN: 1409444619 ISBN-13(EAN): 9781409444619
Издательство: Taylor&Francis
Рейтинг:
Цена: 137810.00 T
Наличие на складе: Невозможна поставка.
Описание: While the definition of database marketing hasn`t changed, its meaning has become more vivid, versatile and exciting than ever before. Advanced Database Marketing provides a state-of-the-art guide to the methods and applications that define this new era in database marketing, including advances in areas such as text mining, recommendation systems.

Supplier Relationships to Family Firms

Автор: Christoph Rose
Название: Supplier Relationships to Family Firms
ISBN: 3658190477 ISBN-13(EAN): 9783658190477
Издательство: Springer
Рейтинг:
Цена: 65210.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Christoph Rose provides a broader differentiation of the perspective on family-owned companies. In contrast to several studies that merely discuss family-owned companies and non-family companies, his analysis is based on family influence, so the dominating heterogeneity of family-owned companies in practice is taken into account.

B2B Marketing Strategy: Differentiate, Develop and Deliver Lasting Customer Engagement

Автор: Taylor Heidi
Название: B2B Marketing Strategy: Differentiate, Develop and Deliver Lasting Customer Engagement
ISBN: 0749481064 ISBN-13(EAN): 9780749481063
Издательство: Неизвестно
Рейтинг:
Цена: 50790.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Improve your B2B marketing strategy through a highly practical and unique methodology, and debunk many of the myths blighting the B2B landscape.

Customer-Centric Marketing: Building Relationships and Creating Advocates in the Age of the Consumer

Автор: Cundari Aldo
Название: Customer-Centric Marketing: Building Relationships and Creating Advocates in the Age of the Consumer
ISBN: 1119092892 ISBN-13(EAN): 9781119092896
Издательство: Wiley
Рейтинг:
Цена: 20050.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The practical, expert guide to reaching the new consumer Customer-Centric Marketing is a comprehensive game plan on succeeding in the new marketing landscape by focusing on the customer.

In-Supplier versus Out-Supplier

Автор: Sandra Luthardt
Название: In-Supplier versus Out-Supplier
ISBN: 3824479559 ISBN-13(EAN): 9783824479559
Издательство: Springer
Рейтинг:
Цена: 52240.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Sandra Luthardt untersucht am Beispiel industrieller Markte, welche Faktoren den Verbleib beim bisherigen Anbieter (In-Supplier) bzw. den Wechsel zu einem neuen Anbieter (Out-Supplier) beeinflussen. Der Fokus wird dabei auf den Prozess der Anbietersuche gerichtet, welcher fur die Entscheidung uber einen Anbieterwechsel vorentscheidend ist."

New Insights on Trust in Business-to-Business Relationships: A Multi-Perspective Approach

Автор: Houcine Akrout, Karine Raies, Arch G. Woodside
Название: New Insights on Trust in Business-to-Business Relationships: A Multi-Perspective Approach
ISBN: 1838670637 ISBN-13(EAN): 9781838670634
Издательство: Emerald
Рейтинг:
Цена: 101630.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: New Insights on Trust in Business-to-Business Relationships provides readers with advanced original insights on trust antecedents, processes and consequences within the B2B marketing context and offers practical tools alongside suggestions for future research.


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