Автор: Hudson, Simon (university Of South Carolina) Hudson, Louise (freelance Journalist Specializing In Sport And Travel Writing) Название: Customer service in tourism and hospitality ISBN: 1911396463 ISBN-13(EAN): 9781911396468 Издательство: Marston Book Services Рейтинг: Цена: 50150.00 T Наличие на складе: Невозможна поставка. Описание: A fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of robots) and use of big data to personalize experiences and encourage loyalty.
Автор: Buswell John Название: Service Quality in Leisure, Events, Tourism and Sport ISBN: 1780645457 ISBN-13(EAN): 9781780645452 Издательство: Marston Book Services Рейтинг: Цена: 55440.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: This enhanced new edition addresses key points and principles of managing service quality across the sector. It considers the underpinning theory of service quality, informs the reader of the practical application of service quality management tools and techniques in the leisure and tourism industry and is fully illustrated with case-studies.
Автор: Erin Sharpe, Heather Mair, Felice Yuen Название: Community Development: Applications for Leisure, Sport & Tourism ISBN: 1939476100 ISBN-13(EAN): 9781939476104 Издательство: Gazelle Book Services Рейтинг: Цена: 114390.00 T Наличие на складе: Невозможна поставка. Описание: This book takes up a range of factors affecting the relationship between community development and recreation: planning assumptions and structures, class and racial influences on engagement processes, grassroots approaches, critical consciousness through young adult literature, questions about the relationship between community and economic development, and issues of inclusion, social justice, and community empowerment. In a world of diversity and fluidity, the challenge for leisure/recreation practitioners and scholars becomes more complex and potentially exciting if we can become comfortable with uncertainty and ambiguity. The term "community development" in a globalized and diverse world is problematic and carries with it a history of colonialism, Western expansion and hegemony, and neo-liberal agendas in addition to being situated in a changing contentious world with nation-states and minority groups struggling over control. This volume initiates a discussion about the ways leisure, sport, and tourism might conceptualize the relationship with community development. The volume builds upon existing research and programs, extends or reframes theoretical approaches, questions, and posits alternative frameworks for playing with the intersection of community development, leisure, sport and tourism. Its strength and relevance comes from the authors willingness to seriously and playfully explore the limits, implications, and variations of community development relevant for recreation and leisure studies as well as construct alternative spaces for leisure practices. Whether it is reconceiving planning as a "human arena" potentially facilitating how an individual comes to understand the self and communities, an exploration of how whiteness and privilege colour community development and recreation, conceiving of a compassionate pedagogy for community and recreation facilitation, or returning to young adult literature and storytelling for knowledge, this collection interweaves current theories, ethical frameworks, practices, and critiques relevant to recreation and leisure practitioners and scholars. Such a collection helps orient leisure practice and scholarship within larger international and North American currents of diversity, struggles over Indigenous rights and standing, economic and global agendas, political agendas that use leisure as power over or exclusion of others, the value of leisure beyond social and economic benefits, and the hegemonic commitment to an autonomous, self-initiating individual self. As the voices herein unfold spaces within dominant and status quo approaches in governments and academia, there are some voices yet to be heard.
Автор: Frank Healy, Brigitte Bastiat Название: Voyages between France and Ireland: Culture, Tourism and Sport ISBN: 303432264X ISBN-13(EAN): 9783034322645 Издательство: Peter Lang Рейтинг: Цена: 78710.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание:
The voyage – the quest, the odyssey, the expedition – is one of the driving forces of civilisation. From ancient times to the present day, human beings have travelled through necessity (wars, persecutions, economic and political pressures), by vocation (religious and humanitarian) and for pleasure (tourism, culture and sport).
A voyage intensifies our perception of self, leading us to define and redefine our identity in the liminal space where we are confronted with the Other. This often leads to a change of perspective in our attitudes to culture, identity and politics.
The sea is an important feature of the geography of both Ireland and France, so it is perhaps unsurprising that voyages occupy such an important place in the history of both countries. This volume explores aspects of French and Irish society, past and present, through the prism of the voyage. The contributors focus on a wide range of topics, including cultural tourism, literature, gastronomy and sport, in order to trace the ebb and flow of the exchanges between these two countries and their continued influence on one another.
Автор: John C Crossley, Scott Rood, Russell E Brayley, Kate Price-Howard, Andrew Holdnak Название: Introduction to Commercial Recreation and Tourism: An Entrepreneurial Approach ISBN: 1571679030 ISBN-13(EAN): 9781571679031 Издательство: Gazelle Book Services Рейтинг: Цена: 135830.00 T Наличие на складе: Невозможна поставка. Описание: This text is a revision and update of the sixth edition of Introduction to Commercial and Entrepreneurial Recreation and Tourism, and it continues the themes of that edition. As in all the previous editions, the entrepreneurism theme is a very key orientation of this text. We view this industry as having three major components: the Travel Industry, the Hospitality Industry, and the Local Commercial Recreation Industry, and we will continue to use the term Commercial Recreation and Tourism to refer to the entire industry. The purpose of this edition remains the same as the first four editions; to provide an introduction to the scope, characteristics, management aspects, and trends of the commercial recreation and tourism industry. It is intended that the book offer a blend of conceptual and practical material to achieve a basic understanding of this huge and diverse industry. While some of the content is oriented toward large and established businesses, the text also has an entrepreneurial orientation that is particularly applicable to smaller businesses and organizations. Hopefully, many future commercial recreation and tourism entrepreneurs will gain some useful ideas in these pages. As with earlier editions, this text will avoid coverage of content that is usually included in other texts, such as recreation philosophy, leisure behavior theory, activity leadership, generic recreation programming, management theory, staff supervision, facility planning/design, legal liability, accounting principles, etc. However, we will cover several topics that have received little attention in other commercial recreation and tourism texts. These topics include entrepreneurial strategies, applied economic concepts, business start-ups, steps of the feasibility study, operations management, and several specific types of programs in commercial recreation and tourism. Finally, the content is presented in a way that parallels a logical course sequence. That is, from general to specific as explained below. The first three chapters provide an introduction to the overall commercial recreation and tourism industry including history, definitions, economic impacts, profile of the entrepreneur, entrepreneurial strategies, economic concepts, challenges and general strategies to overcome barriers. Chapters 4 through 8 present content about the initiation and management of the commercial recreation and tourism enterprise. The information is intended to have general application to the overall industry, even though there are specific differences between the diverse sub-industries. Content includes business start-up strategies, feasibility studies, financing sources, financial management, marketing, operations management, and some specific types of programming. Chapters 9 through 11 narrow the focus to the three major categories of the industry: travel, hospitality, and local commercial recreation. Each chapter examines the status, operations, trends, and opportunities in numerous specific types of industries. Another reason to hold this content until the end is to buy time to allow students to investigate these industries on their own as part of a major class project. An industry report is a good idea for a project or term paper, particularly if the student relates the text content to examples found in the students desired area of career employment. We decided to delete the 12th chapter that concluded previous texts. The reasons that we decided to do this are that we decided to include industry trends within each of the three prior chapters. We also decided that the section of the previous text that focused on academic preparation for students, was better left to the faculty members who teach the course. The authors updated much of the content, particularly the content that related to specific industry data. On the other hand, conceptual content that remains relevant, was changed little. Many new references were used for the new material. This text was developed for a variety of uses. The primary purpose is, of course, as a textbook for an introductory course in commercial recreation and tourism. The text could also function as an introduction to the overall industry for majors in travel/tourism or hotel management. Whatever the academic use, a course instructor should try to supplement the text concepts with local examples. Hopefully, the text may also be of value to investors and practitioners in specific industries who seek an overview of the entire commercial recreation and tourism industry. Although there are many separate sub-industries, it is very common for success in one industry to be related to events in another industry. For example, hotels, restaurants, and shops in a ski destination probably wont fill up if the ski mountain operation is not updated with modern high-speed lifts or snowmaking equipment to guarantee a good base for the Christmas season. Similarly, all these businesses may be very dependent on a single airline company to fly tourists in for their ski vacation. It should also be pointed out that the choice of gender nouns he or she throughout the text was made by random selections. As the commercial recreation and tourism industry matures, males and females seem to be less relegated to stereotypical roles either as staff, managers, or owners. With great enthusiasm, three new co-authors have joined our team to write this seventh edition. They are Dr. Scott Rood, Dr. Kate-Price Howard, and Dr. Andrew Holdnak. All three bring exceptional and practical knowledge about the commercial recreation and tourism industry. Finally, Dr. Lynn Jamieson has decided to retire from her many years as one of the two founding authors of this text. We will miss her great attitude, professionalism, and knowledge.
Автор: Higham, James Hinch, Tom Название: Sport tourism development ISBN: 1845416546 ISBN-13(EAN): 9781845416546 Издательство: Неизвестно Рейтинг: Цена: 46750.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: This book explores sport-related tourism and presents multidisciplinary perspectives of sport tourism, as structured by the geographical concepts of space, place and environment. It offers a comprehensive update of the discussions presented in the two previous editions and aims to advance theoretical thinking on sport tourism development.
Автор: A.J. Veal Название: Leisure, Sport and Tourism, Politics, Policy and Planning ISBN: 1780648049 ISBN-13(EAN): 9781780648040 Издательство: Marston Book Services Рейтинг: Цена: 59130.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: A multi-disciplinary approach to policy making and planning in the leisure, sport and tourism sectors, this book provides an introduction for students. It examines theoretical issues underpinning public sector policy making, debates around the role of the state versus market, and models of organisational decision-making.
Автор: Piekarz Mark Название: Risk and Safety Management in the Leisure, Sport, Tourism an ISBN: 1780644493 ISBN-13(EAN): 9781780644493 Издательство: Marston Book Services Рейтинг: Цена: 53190.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: This book is designed for those who wish to improve upon past risk practices, make better management decisions and ensure safer operating environments. It includes an explanation of the core underpinning concepts of risk and safety, numerous applied examples and case studies, and explanations of the key legal and regulatory underpinnings.
Автор: Regina Belo Название: Leisure, Sport and Tourism, Politics, Policy and Planning ISBN: 1681175495 ISBN-13(EAN): 9781681175492 Издательство: Gazelle Book Services Рейтинг: Цена: 217350.00 T Наличие на складе: Невозможна поставка. Описание: "Leisure travel is travel in which the primary motivation is to take a vacation from everyday life. Leisure travel is often characterized by staying in nice hotels or resorts, relaxing on beaches or in a room, or going on guided tours and experiencing local tourist attractions. Most meals are eaten out when traveling for pleasure, and often more expensive modes of transportation, such as taxis, are used to get around. In some cases, leisure travel might be used to refer to any trip that lasts more than a week, regardless of the primary focus. Leisure travel is generally seen as the opposite of business travel. Leisure travel can be many things, but besides being a vacation, it doesnt have to be any one of them. Although many leisure travelers spend more money than they would in their everyday life, others might choose to travel frugally. The tourism industry has started to recognize sport tourism, i.e. the experience of travel to engage in or view sport-related activities, as an important market. In order to compete in the growing sport tourism market, it is crucial for communities to develop a profound understanding of the benefits and impacts of sport tourism, of the process of bidding for events, possible sponsorship opportunities and other elements involved in the planning and hosting of a successful sport event. Leisure, Sport and Tourism, Politics, Policy and Planning promote, enhance and disseminate research, good practice and innovation in all aspects of Hospitality, Leisure, Sport and Tourism and Events to its prime audience including teachers, researchers, employers, and policy makers. Encourage greater understanding, links and collaboration across its constituent fields. It covers theoretical perspectives and practical guidelines for the application of a range of analytical techniques, making it valuable tool for students as well as practitioners."
Автор: Chen Joseph S Название: Advances in Hospitality and Leisure ISBN: 1781907463 ISBN-13(EAN): 9781781907467 Издательство: Emerald Рейтинг: Цена: 144990.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Advances in Hospitality and Leisure, a peer-review volume, delivers refreshing insights from a host of scientific studies in the domains of hospitality, leisure and tourism. It provides a platform to galvanize thoughts on contemporary issues and merging trends essential to theory advancement as well as professional practices from a global perspecti
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