Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges, Michelli Joseph
Автор: Michelli Joseph Название: Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People ISBN: 0071801251 ISBN-13(EAN): 9780071801256 Издательство: McGraw-Hill Рейтинг: Цена: 22870.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Explains that the international success of Starbucks begins with a promise: to inspire and nurture the human spirit - one person, one cup, and one neighborhood at a time. This title offers a perspective on the leadership principles that drove the iconic coffee company`s resurgence from serious setbacks during the economic downturn.
Автор: Michelli Joseph Название: Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System ISBN: 0071773541 ISBN-13(EAN): 9780071773546 Издательство: McGraw-Hill Рейтинг: Цена: 34310.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: The internationally bestselling author of The Starbucks Experience reveals how UCLA Health System achieves the highest levels of excellence--and explains how business leaders in any industry can get the same results
Автор: Michelli, Joseph Название: New gold standard ISBN: 0071548335 ISBN-13(EAN): 9780071548335 Издательство: McGraw-Hill Рейтинг: Цена: 25150.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key principles behind The Ritz-Carlton Hotel Company`s success and customer service innovations. It is intended for executives and managers at all levels.
Автор: Michelli Joseph Название: Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way ISBN: 007180630X ISBN-13(EAN): 9780071806305 Издательство: McGraw-Hill Рейтинг: Цена: 42310.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.
How Airbnb has disrupted the hospitality industry for unparalleled success--critical lessons that apply to any 21st Century business
No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences. Over the past decade, Michelli has guided businesses in human experience transformation and revealed how Starbucks, Zappos, Mercedes, and other top companies design and execute the strategies that made them the undisputed leaders of their industries. Now, Michelli turns his attention to major disrupter, Airbnb. In The Airbnb Experience, he shows how innovative leaders have managed to build an unique brand by inspiring and engaging a community of hospitality entrepreneurs--a feat unparalleled in the shared economy. Inside, you'll find: - Airbnb's strategies and practices that drive customer engagement and loyalty - How to provide phenomenal customer service in the shared economy - Proven principles for getting the most from all stakeholders--including those who share resources and services - Exclusive interviews with Airbnb leaders, hosts, and guests that provide invaluable information for your business The shared economy is the future, but it introduces business challenges never before faced: How do you serve a broad range of customers across varying geographies through a distributed network of "partners?
Airbnb has solved the puzzle, and Michelli shows you all the pieces--and how they fit together.
Автор: Michelli, Dena,Mann, Sandi,Straw, Alison,Harvey, C Название: The Ultimate Personal Influence Book ISBN: 1473689376 ISBN-13(EAN): 9781473689374 Издательство: Little Brown Рейтинг: Цена: 12480.00 T Наличие на складе: Есть Описание: THE ULTIMATE PERSONAL SUCCESS BOOK gives you everything you need to get ahead in business. It is a dynamic collection of essential skills covering the topics that will help you make a seismic impact upon your performance - faster than you ever thought possible.
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