Level Up: Elevate Your Game and Crush Your Goals, Van Hooser Alyson
Автор: Alyson Noel Название: The Immortals 5: Night Star ISBN: 0330528114 ISBN-13(EAN): 9780330528115 Издательство: Pan Macmillan Рейтинг: Цена: 9230.00 T Наличие на складе: Поставка под заказ. Описание: The HUGELY anticipated fifth book in the bestelling The Immortals series by Alyson Noel.
Автор: Alyson Noel Название: The Immortals 4: Dark Flame ISBN: 033052061X ISBN-13(EAN): 9780330520614 Издательство: Pan Macmillan Рейтинг: Цена: 10000.00 T Наличие на складе: Поставка под заказ. Описание: The fourth book in the bestelling The Immortals series.
Автор: Noel Alyson Название: Soul Seekers: Horizon ISBN: 1447206843 ISBN-13(EAN): 9781447206842 Издательство: Pan Macmillan Рейтинг: Цена: 2640.00 T Наличие на складе: Есть Описание: The fourth book in the sizzling The Soul Seekers series from the phenomenally successful author of The Immortals.
Автор: Amanda Thomas, Alyson Lewis Название: An Introduction to the Foundation Phase: Early Years Curriculum in Wales ISBN: 1474264271 ISBN-13(EAN): 9781474264273 Издательство: Bloomsbury Academic Рейтинг: Цена: 28500.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание:
An Introduction to the Foundation Phase provides a practical guide to understanding and implementing the Foundation Phase in any early years setting in Wales. The experienced author team discuss and reflect upon a play based approach to learning and the importance of collaboration between various members in any early years settings.
Students are introduced to key topics including: key theories of influential thinkers within early years education, both past and present; international curricula and perspectives on play and how Welsh curriculum compares; effective classroom practice; observational techniques; methods of assessment and how to be a reflective practitioner. Through interviews with different stakeholders, including educational ministers, policy advisors, practitioners and parents, An Introduction to the Foundation Phase concludes by discussing the challenges and complexities of putting policy into practice and considers implications for the future of early years education. Making links between theory, policy and practice is vital for a future workforce and this core text provides a solid foundation for any student within early years. Illustrative case studies, activities, reflective tasks and suggestions for further reading are provided throughout. Online resources for lecturers and students are also included.
Автор: , Kasen Donald, Van Hooser David Название: Baby Shark . . . the Big Adventure ISBN: 0739602675 ISBN-13(EAN): 9780739602676 Издательство: Неизвестно Рейтинг: Цена: 6850.00 T Наличие на складе: Невозможна поставка. Описание: In Baby Shark . . . The Big Adventure, Baby Shark and Sissy Shark are approached by a Giant Squid who says he has heard them sing and dance and wants to make them famous. The two young sharks are betrayed by the squid and held in sunken ship along with a group of fish. Eventually Baby Shark is able to escape and save the whole group. The lesson to be learned from the book is one of not being taken in by strangers making promises.
Автор: Van Hooser Phillip Название: Willie`s Way: 6 Secrets for Wooing, Wowing, and Winning Customers and Their Loyalty ISBN: 164095144X ISBN-13(EAN): 9781640951440 Издательство: Неизвестно Цена: 14710.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: A book unlike any other customer service guide, Willie's Way translates Willie's common-sense wisdom into simple, practical applications. Each chapter looks at one of the six service secrets and explains how and why it works. From listening to customers, to offering them special favors, to making every customer connection memorable, these proven strategies will impress, entice and win new customers with every interaction.
As a successful speaker and author who travels constantly, Phillip Van Hooser has been in and out of his fair share of cabs. But only one cabbie ever taught him anything about customer service. That cabbie is Willie, and the common-sense wisdom he imparted has become known as Willie's Way.
In Willie's Way, you too will learn Willie's unique brand of personalized service:
How to woo customers so they come back again and again
How to wow customers so they tell their friends about you
How to win customers' long-term business by exceeding their expectations
How to apply Willie's techniques to your own enterprises to build long-term customer loyalty
"Willie's Way is a fascinating compilation of real-life customer service stories that actually make a difference. It's about building your brand one customer at a time. Read how enthusiasm, confidence and sincerity can impact your customers, grow revenues and impact your bottom line. This is the best book I've read on customer service in a long time." -Joe Scarlett, Chairman of the Board, Tractor Supply Company
"Van Hooser absolutely hit the bulls-eye with an outstanding instruction manual about the keys to extraordinary customer service. I have no doubt that companies and customer service professionals across virtually every industry will find value and fresh insights in the pages of this brilliantly written gem." -Richard G. Kelley, Director of Sales Training, North America Axcan Pharma, Inc.
Автор: Van Hooser Phillip Название: We Need to Talk: Building Trust When Communicating Gets Critical ISBN: 1640951555 ISBN-13(EAN): 9781640951556 Издательство: Неизвестно Цена: 14710.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Will your business relationships suffer or be saved by your ability to communicate?
Like it or not, professional relationships are impacted - positively or negatively - by the ability to communicate. Customers are won or lost - employees are encouraged or de-motivated - professional networks are expanded or extinguished - all by how well we communicate. We Need to Talk reveals key strategies to help you build trust, win respect and sidestep common minefields when communicating gets critical.
"As a manager in a client service environment, the need frequently arises to have critical conversations. Within days of reading We Need to Talk, I applied two of the principles Phil described and was beyond thrilled at the outcome. Not only did my associate respond favorably to the message, but agreed that changes were needed and committed to making them. I was utterly amazed at how easy it was to have the conversation. Every manager, no matter how experienced can benefit from this book. The time comes for you to have your next critical conversation, pick up We Need to Talk. You'll be glad you did " --Priscilla Pinnegar, Client Support Manager II ADP, Inc.
Discover how you can:
Establish empathy and trust when communicating with subordinates, co-workers, superiors or customers
Rebuild the believability quotient when truthfulness has not always been practiced
Rein in "brutal honesty" and the damage it causes
Build rapport by "actively" listening
Earn respect while delivering difficult or sensitive messages
Build integrity while eliminating communication barriers like the "grapevine"
And get results by guaranteeing the message you intended was interpreted correctly
Through a masterful use of stories and illustrations, We Need to Talk reveals six unique, powerful strategies for communicating successfully when relationships and results are riding on your abilities.
Автор: Quinn Alyson Название: Reclaim Your Soul: Your Path to Healing ISBN: 0761862943 ISBN-13(EAN): 9780761862949 Издательство: Неизвестно Рейтинг: Цена: 59760.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: The goal of this book is to immerse the reader in previously suppressed feelings that hinder healing and to transcend patterns that keep us stuck. Through this process, we can reclaim our soul and so strive for our deepest dreams and reach our fullest potential.
Автор: Noel Alyson Название: Horizon ISBN: 0312664893 ISBN-13(EAN): 9780312664893 Издательство: Macmillan USA/Holtzbrink(MPS) Цена: 8580.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание:
"Dreams and reality bleed into each other in this dangerous and edgy romance " -Justine magazine
Fate has bound them together--and torn them apart. Now, in Horizon, Daire and Dace face one final fight that will seal their destiny forever.
Daire Santos is the last of the Soul Seekers, and the only thing standing between the Richters and the destruction of everyone she loves. With her grandmother gone and Cade back in Enchantment, Daire must finally step into her destiny and lead the fight against the Richters. But what if that means sacrificing the person she loves most?
Bound to the Richters by blood, Dace struggles against the darkness growing inside him that threatens to claim Daire too. Though Daire refuses to give up on him, the choice may not be hers. An epic battle is on the horizon and the end of the world looms near. With such insurmountable odds stacked against them, is their love really enough to conquer all?
Also available: The Soul Seekers Books 1, 2 and 3 (Fated, Echo and Mystic) from bestselling author Alyson No l.
Автор: Noel Alyson Название: The Immortals 5: Night Star ISBN: 1250005949 ISBN-13(EAN): 9781250005946 Издательство: Macmillan USA/Holtzbrink(MPS) Рейтинг: Цена: 9810.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание:
"After fighting for centuries to be together, Immortals Ever and Damen's future hinges on one final showdown that will leave readers gasping for breath. Don't miss "Night Star--" the explosive new installment of Alyson Noel's #1 bestselling series that's enchanted millions across the world "
Haven still blames Ever for the death of her boyfriend Roman, no matter how hard Ever's tried to convince her it was an accident. Now she's determined to take Ever down and destroy Damen and Jude along the way. Her first step is to tear Ever and Damen apart and she has just the ammunition to do it. Hidden in one of Ever's past lives is a terrible secret about Damen a secret that illuminates new facts about her relationship with Jude, but that's so dark and brutal it might be enough to drive her and Damen apart once and for all. As Ever faces her greatest fears about the guy she wants to spend eternity with, she's thrust into a deadly clash with Haven that could destroy them all. Now it'll take everything she's got and bring out powers she never knew she had to face down her most formidable enemy. But in order to win, she must first ask herself: is her own survival worth dooming Haven to an eternity of darkness in the Shadowland? And will learning the truth about Damen's past hold the key to their future?"
Автор: Alyson Richman Название: The Lost Wife ISBN: 1444730207 ISBN-13(EAN): 9781444730203 Издательство: Hodder Рейтинг: Цена: 10110.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Separated by war and each believing the other dead, a couple meet again decades later...
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