We Need to Talk: Building Trust When Communicating Gets Critical, Van Hooser Phillip
Автор: Van Hooser Phillip Название: Willie`s Way: 6 Secrets for Wooing, Wowing, and Winning Customers and Their Loyalty ISBN: 164095144X ISBN-13(EAN): 9781640951440 Издательство: Неизвестно Цена: 14710.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: A book unlike any other customer service guide, Willie's Way translates Willie's common-sense wisdom into simple, practical applications. Each chapter looks at one of the six service secrets and explains how and why it works. From listening to customers, to offering them special favors, to making every customer connection memorable, these proven strategies will impress, entice and win new customers with every interaction.
As a successful speaker and author who travels constantly, Phillip Van Hooser has been in and out of his fair share of cabs. But only one cabbie ever taught him anything about customer service. That cabbie is Willie, and the common-sense wisdom he imparted has become known as Willie's Way.
In Willie's Way, you too will learn Willie's unique brand of personalized service:
How to woo customers so they come back again and again
How to wow customers so they tell their friends about you
How to win customers' long-term business by exceeding their expectations
How to apply Willie's techniques to your own enterprises to build long-term customer loyalty
"Willie's Way is a fascinating compilation of real-life customer service stories that actually make a difference. It's about building your brand one customer at a time. Read how enthusiasm, confidence and sincerity can impact your customers, grow revenues and impact your bottom line. This is the best book I've read on customer service in a long time." -Joe Scarlett, Chairman of the Board, Tractor Supply Company
"Van Hooser absolutely hit the bulls-eye with an outstanding instruction manual about the keys to extraordinary customer service. I have no doubt that companies and customer service professionals across virtually every industry will find value and fresh insights in the pages of this brilliantly written gem." -Richard G. Kelley, Director of Sales Training, North America Axcan Pharma, Inc.
Автор: , Kasen Donald, Van Hooser David Название: Baby Shark . . . the Big Adventure ISBN: 0739602675 ISBN-13(EAN): 9780739602676 Издательство: Неизвестно Рейтинг: Цена: 6850.00 T Наличие на складе: Невозможна поставка. Описание: In Baby Shark . . . The Big Adventure, Baby Shark and Sissy Shark are approached by a Giant Squid who says he has heard them sing and dance and wants to make them famous. The two young sharks are betrayed by the squid and held in sunken ship along with a group of fish. Eventually Baby Shark is able to escape and save the whole group. The lesson to be learned from the book is one of not being taken in by strangers making promises.
Автор: Vigliani Marguerite, Eaton Gale, Hoose Phillip Название: A Story of Medicine in 50 Discoveries: From Mummies to Gene Splicing ISBN: 0884484114 ISBN-13(EAN): 9780884484110 Издательство: Неизвестно Рейтинг: Цена: 12660.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Starred Youth Services Book Review Vigliani and Eaton`s high-interest exploration of medicine begins in prehistory.
Автор: Hoose Phillip Название: Claudette Colvin ISBN: 0312661053 ISBN-13(EAN): 9780312661052 Издательство: Macmillan USA/Holtzbrink(MPS) Цена: 7970.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание:
Before Rosa Parks, there was 15-year-old Claudette Colvin. Now available in paperback: her National Book Award-wining story, told by the incomparable Phillip Hoose.
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