Restaurant Chains in China, Guojun Zeng; Henk J. de Vries; Frank M. Go
Автор: Micah Solomon Название: The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets ISBN: 1590794893 ISBN-13(EAN): 9781590794890 Издательство: Gazelle Book Services Рейтинг: Цена: 16510.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Success in todays rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Companys president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of todays top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage todays new breed of luxury travelers Double-five-star chef and hotelier Patrick OConnell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with todays travelers Restaurateur Traci Des Jardins on building a "narcissism-free" hospitality culture Legendary chef Eric Riperts principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, "If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, youll find the secrets here."
"The Next Frontier of Restaurant Management is of the highest quality and appropriate for Service Management courses at the graduate level." ? (Richard Ghiselli, Purdue University)
The Next Frontier of Restaurant Management brings together the latest research in hospitality studies to offer students, hospitality executives, and restaurant managers the best practices for restaurant success. Alex M. Susskind and Mark Maynard draw on their experiences as a hospitality educator and a restaurant industry leader, respectively, to guide readers through innovative articles that address specific aspects of restaurant management: * Creating and preserving a healthy company culture * Developing and upholding standards of service * Successfully navigating guest complaints to promote loyalty * Creating a desirable (and profitable) ambiance * Harnessing technology to improve guest and employee experiences * Mentoring employees
Maynard and Susskind detail the implementation of effective customer management and staff training, design elements such as seating and lighting, the innovative use of data to improve the guest experience, and both consumer-oriented and operation-based technologies. They conclude with a discussion of the human factor that is the foundation of the hospitality industry and the importance of a healthy workplace culture. As Susskind and Maynard show, successful restaurants don't happen by accident.
Автор: Jack W. Plunkett Название: Plunkett`s Restaurant, Hotel & Hospitality Industry Almanac 2017: Restaurant, Hotel & Hospitality Industry Market Research, Statistics, Trends & Leading Companies ISBN: 1628314419 ISBN-13(EAN): 9781628314410 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 292590.00 T Наличие на складе: Невозможна поставка. Описание: By many measures, restaurants and hospitality make up one of the largest and fastest growing industry sectors in the world. Globally, hospitality can be considered to be a broad and multifaceted sector, ranging from fast food restaurants to fine dining and catering on one side, and hotels, inns resorts and cruise lines on the other. Our exciting new Plunkett’s Restaurant, Hotel & Hospitality Industry Almanac offers a comprehensive market research and reference package covering the entire field. Profiles of leading companies in fast food, family restaurants, fine dining, catering, hotels, inns, resorts, cruises, food service, food distributors, information systems and much more are covered in exacting details. The corporate section includes our proprietary, in-depth profiles of 400 leading companies, public and private, in all facets of the industry. Purchasers will find a form in the book enabling them to register for 1-year, 1-seat online access to tools at Plunkett Research Online, including the ability to view the market research/industry trends section and industry statistics. You have access, at no additional charge, to the very latest data posted to Plunkett Research Online. Online tools allow you to search and view selected companies, and then export selected company contact data, including executive names. You'll find a complete overview, industry analysis and market research report in one superb, value-priced package.
Автор: Jack W. Plunkett Название: Plunkett`s Restaurant & Hospitality Industry Almanac 2016: Restaurant & Hospitality Industry Market Research, Statistics, Trends & Leading Companies ISBN: 1628313994 ISBN-13(EAN): 9781628313994 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 292590.00 T Наличие на складе: Невозможна поставка. Описание: By many measures, restaurants and hospitality make up one of the largest and fastest growing industry sectors in the world. Globally, hospitality can be considered to be a broad and multifaceted sector, ranging from fast food restaurants to fine dining and catering on one side, and hotels, inns resorts and cruise lines on the other. Our exciting new Plunkett's Restaurant, Hotel & Hospitality Industry Almanac offers a comprehensive market research and reference package covering the entire field. Profiles of leading companies in fast food, family restaurants, fine dining, catering, hotels, inns, resorts, cruises, food service, food distributors, information systems and much more are covered in exacting details. The corporate section includes our proprietary, in-depth profiles of 400 leading companies, public and private, in all facets of the industry.
Автор: Zeng Название: Restaurant Chains in China ISBN: 981130985X ISBN-13(EAN): 9789811309854 Издательство: Springer Рейтинг: Цена: 83850.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: This book explores the paradox of the hospitality industry: customers demand not only personal and innovative tourism products and services, but also cost-effective ones. The authors identify, analyze, and provide solutions for this authenticity-standardization paradox based on a series of case studies of restaurants in China.
Автор: Lee Kai-Fu Название: AI Superpowers: China, Silicon Valley, and the New World Order ISBN: 132854639X ISBN-13(EAN): 9781328546395 Издательство: Hachette Book Group Рейтинг: Цена: 19510.00 T Наличие на складе: Невозможна поставка. Описание: pacote do Courseware consiste em duas publicacoes, VeriSMTM - Foundation Courseware e VeriSM - Foundation Study Guide. Este material de treinamento abrange o plano de estudos para a qualificacao da Fundacao VeriSM . O treinamento pode ser entregue em dois dias. Este material didatico e credenciado para preparar o aluno para a certificacao da VeriSM Foundation. O VeriSM Foundation consiste em duas partes: VeriSM Essentials e VeriSM Plus, cada uma cobrindo um dia de treinamento.Os alunos que ja possuem um certificado de Gerenciamento de Servicos (TI) podem se beneficiar do conhecimento que ja possuem. Eles sao o publico-alvo de apenas um treinamento do VeriSM Plus. Ao serem aprovados no exame VeriSM Plus, recebem o certificado VeriSM Foundation.Provedores de treinamento que desejam oferecer um treinamento de um dia sobre principios de gerenciamento de servicos podem decidir oferecer apenas o treinamento VeriSM Essentials. Os alunos que forem aprovados no exame VeriSM Essentials receberao o certificado VeriSM Essentials. Se eles passarem no exame VeriSM Plus mais tarde, receberao automaticamente o certificado VeriSM Foundation.O "courseware" abrange os seguintes topicos:A organizacao do servico (Essentials)Cultura de servico (Essentials)Pessoas e estrutura organizacional (Essentials)O modelo VeriSM (ambos)Praticas Progressivas (Plus)Tecnologias Inovadoras (Plus)O VeriSM e uma abordagem holistica e orientada aos negocios para o Gerenciamento de Servicos, que ajuda a entender o panorama crescente das melhores praticas e como integra-las para oferecer valor ao consumidor.E uma evolucao no pensamento em Gerenciamento de Servicos e oferece uma abordagem atualizada, incluindo as mais recentes praticas e desenvolvimentos tecnologicos, para ajudar as organizacoes a transformar seus negocios para a nova realidade da era digital.O VeriSM e um gerenciamento orientado a valor, evolutivo, responsivo e integrado.VeriSM e uma marca registrada e propriedade da IFDC, a Fundacao Internacional de Competencias Digitais.
Автор: Drummond Название: Restaurant Training Program: Employee Training Gui Training Guide for Managers (Paper Only) ISBN: 0471552070 ISBN-13(EAN): 9780471552079 Издательство: Wiley Рейтинг: Цена: 124610.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: This ready-to-use staff training manual covers three basic areas: safety and sanitation, food production skills and service ability. Discusses standard industry procedures and practices with instructions for customizing to individual restaurant operations.
Автор: Katz Название: Restaurant Planning, Design, and Construction: A Survival Manual for Owners, Operators & Developers ISBN: 0471136980 ISBN-13(EAN): 9780471136989 Издательство: Wiley Рейтинг: Цена: 108710.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: For people looking to plan, design and build a restaurant, this useful reference will provide step-by-step explanations throughout the entire process. For restaurant projects of any size or scale, learn the basics of preparing the business plan, choosing and managing the development team, design, and construction.
Автор: Bernstein Название: Winning the Chain Restaurant Game - 8 Key Strategies ISBN: 0471305456 ISBN-13(EAN): 9780471305453 Издательство: Wiley Рейтинг: Цена: 122440.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Winning the Chain Restaurant Game Are you ready for success?. Find out what it takes in this insider`s guide to making it in today`s most exciting growth industry.
Автор: Herrera Rodrigo Название: Restaurant Management ISBN: 1635497396 ISBN-13(EAN): 9781635497397 Издательство: Неизвестно Цена: 128750.00 T Наличие на складе: Есть у поставщика Поставка под заказ.
Автор: Maria Rellie B. Kalacas Название: Hotel and Restaurant Operations ISBN: 177361018X ISBN-13(EAN): 9781773610184 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 145990.00 T Наличие на складе: Невозможна поставка. Описание: The reference book "Hotel and Restaurant Management and Operations", provides practical and updated information on management and operations in the hotel and restaurant industry. Along with this, the book also provides a comprehensive information about the management of human resources across the hotel industry and how various professionals manage their responsibilities in their respective departments. This reference book provides a detailed discussion on the role of the human resource manager in the hospitality industry along with the management and operations at the hotels and restaurants. This research study will be helpful to readers in developing the wide-ranging knowledge and skills that are required to succeed in the present scenario of the hospitality industry.Each of the chapters in this book, examine in-depth, the information about various aspects of the hotel and restaurant industry, its management, and operations. All the aspects of this industry such as responsibilities, challenges, problems encountered and approaches taken to resolve complex problems are discussed. This book also discusses some real-time examples of hospitality industry which provide an insight into the profile of the organizations in this industry along with the challenges faced and solutions applied by them.There are several challenges faced by the business organizations in this industry that needs to be addressed. Few challenges that were determined include management of human resources and customer service. However, both these challenges are interlinked and need to be addressed by the organizations. The human resource management itself is a wide category as there can be several problems associated with the workforce in the organization. Other than this, the research also elaborates the role of the human resource manager in hospitality industry along with the front office management. The operations in a hospitality industry are also highlighted in terms of rooms, engineering, and security. The major drawback that comes into light through the discussion is that the workforce or human resource of the organization are not given importance. If any organization pays attention to its human resource, it can thrive and also gain competitive advantage. Thus, two examples are given that depict how an organization has established itself as a brand by emphasizing on its human resource and utilizing them in an optimum way. Through the examples it is highlighted that by effective utilization of human resource the organizations can offer customer satisfaction which ultimately results in success of the organization. This book aims to be a complete resource for anyone who wants to know about the management of hotels and restaurant.
Автор: Jack W. Plunkett Название: Plunkett`s Restaurant, Hotel & Hospitality Industry Almanac 2019 ISBN: 1628314923 ISBN-13(EAN): 9781628314922 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 317670.00 T Наличие на складе: Невозможна поставка. Описание: By many measures, restaurants and hospitality make up one of the largest and fastest growing industry sectors in the world. Globally, hospitality can be considered to be a broad and multifaceted sector, ranging from fast food restaurants to fine dining and catering on one side, and hotels, inns resorts and cruise lines on the other. Our exciting new Plunkett's Restaurant, Hotel & Hospitality Industry Almanac offers a comprehensive market research and reference package covering the entire field. Profiles of leading companies in fast food, family restaurants, fine dining, catering, hotels, inns, resorts, cruises, food service, food distributors, information systems and much more are covered in exacting details. The corporate section includes our proprietary, in-depth profiles of 400 leading companies, public and private, in all facets of the industry. You'll find a complete overview, industry analysis and market research report in one superb, value-priced package.
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