In Their Own Voices: Conversations with African Emerging Leaders, Bekenova Kristina
Автор: Micah Solomon Название: The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets ISBN: 1590794893 ISBN-13(EAN): 9781590794890 Издательство: Gazelle Book Services Рейтинг: Цена: 16510.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Success in todays rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Companys president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of todays top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage todays new breed of luxury travelers Double-five-star chef and hotelier Patrick OConnell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with todays travelers Restaurateur Traci Des Jardins on building a "narcissism-free" hospitality culture Legendary chef Eric Riperts principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, "If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, youll find the secrets here."
Автор: Cozza Barbara, Parnther Ceceilia Название: Voices from Women Leaders on Success in Higher Education: Pipelines, Pathways, and Promotion ISBN: 1032114304 ISBN-13(EAN): 9781032114309 Издательство: Taylor&Francis Рейтинг: Цена: 148010.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: This book assists aspiring and current women leaders on how to advance into higher education leadership roles.
Автор: Cohen Martin Название: The Leader`s Bookshelf: 25 Great Books and Their Readers ISBN: 1538135760 ISBN-13(EAN): 9781538135761 Издательство: Rowman & Littlefield Publishers Рейтинг: Цена: 42240.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: This is a book about reading as a source of ideas and inspiration for a well-lived life. From adventure stories to scholarly studies of the workings of evolution, books are the intuition pumps that often drive innovation and progress. Here, the powerful alchemy of 25 books and some of their best known readers is explored and celebrated.
Автор: Pulver Clint Название: I Love It Here: How Great Leaders Create an Organization Their People Never Want to Leave ISBN: 1989603378 ISBN-13(EAN): 9781989603376 Издательство: Неизвестно Рейтинг: Цена: 18350.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: The greatest part about your role in leadership is that it matters. The hardest part is that it matters every day. For years, Emmy Award winning speaker Clint Pulver has been the Undercover Millennial, gathering the secrets of great management from companies of all sectors and sizes. Now, he is ready to reveal the insights he has from his undercover interviews with more than 10,000 employees across the country, and show you exactly what you can do to generate higher staff engagement and retention--and build true loyalty that lasts. I Love It Here is not another leadership book written by a self-proclaimed leadership expert; rather, it's the data-driven product of intensive research with employees who knew exactly when their leaders were getting it right--and getting it wrong. By pulling back the cover on tired, "too tried and not true" leadership strategies that just aren't cutting it anymore, Clint will open your eyes to the mentorship qualities that are earning genuine employee loyalty in the world of today, along with the behaviors that--whether you know it or not--are triggering a rush for the door. By reading this book, you'll learn what one shocking factor is the number one driver of employee turnover (spoiler: it has everything to do with you ), what you can do to stop the leak, and how you can start building a team that works, right from the moment a prospective employee walks through the door. Using real-world examples from companies he has visited as an undercover retention agent, Clint will reveal in detail the best, most proven methods he has seen for identifying talent, building a sense of ownership, and developing staff in a way that helps them recognize and realize their own individual dreams. Through thoughtful and engaging chapter-by-chapter exercises, he'll guide you through each strategy, moving you seamlessly toward building an authentic culture of valuing and empowering the individual in your own workplace. Soon, you'll be recognizing possibility where others see problems, and capturing the power of small moments to create a meaningful legacy. I Love It Here is a vision of leadership that reaches beyond career to become almost like a calling: a day-by-day, moment-to-moment journey toward becoming the best for the world. Let Clint's inspiring personal stories, deep knowledge, and unique challenges help you become that beloved Mentor Manager who is remembered forever, and who knows how to bring out true passion and commitment in the people on your team. This book is your key to the solutions-based principles behind every organization that people never want to leave. Your company can be more than simply a fancy facade. It can place that has an authentic core built on valuing the individual--a place where people don't just survive, but thrive. I Love It Here will show you how.
Автор: Gosnell Ken Название: Well Done: 12 Biblical Business Principles for Leaders to Grow Their Business with Kingdom Impact ISBN: 1631950967 ISBN-13(EAN): 9781631950964 Издательство: Неизвестно Рейтинг: Цена: 16510.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: A captivating and inspiring book for leaders who wish to know how to hear the words "Well Done" at the end of their journey.
Автор: J. David Johnson Название: Teams and Their Leaders: A Communication Network Perspective ISBN: 1433147890 ISBN-13(EAN): 9781433147890 Издательство: Peter Lang Рейтинг: Цена: 111340.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание:
This book provides the first truly comprehensive treatment of three topics that have traditionally been treated separately: teamwork, leadership, and communication. Teamwork has become central to the operation of the modern organization. People from diverse backgrounds culturally, professionally, and demographically must work together to develop the well-rounded decision making needed for organizations to survive in our modern economy. Leadership, and relatedly management, have more traditionally been the focus of organizational operations.
While it is easy to rule by dicta, it is much more difficult to establish a framework in which true teamwork is possible. Teamwork is a very fragile thing. The minute managers start becoming too directive a slippery slope is started in which one's followers, perhaps better cast as team members, constantly look to them for direction and approval rather than acting on their own best instincts. Communication plays a central role in resolving these tensions. Messaging is central to traditional management functions, while providing a communication network structure that enables action is a more subtle, but longer lasting function of leaders. All three processes, teaming, leading, and communicating, must act in concert for the many benefits of teamwork to be realized.
Love isn't a word used much in the business world. Business is too tough for love, right?
Not necessarily. In Love-Based Culture, thought leader Ivo Nelson provides 10 love based principles that will help you create happy customers, energize employees, and enjoy rich year-to-year revenue growth, all while steering your business away from fear and toward love.
A LOVE-BASED CULTURE encourages you to:
Become obsessed with a bold, customer-centered goal.
Put your employees' needs ahead of your own.
Be uncompromising in living core values daily.
Have purpose beyond profits.
Focus on long-term growth.
Reward those who add value.
Feel the buzz of success.
Hardwire processes to trust.
Empower those closest to the customer to do what's right.
The no-brainer steps to a LOVE-BASED CULTURE were formed from Ivo's experiences as CEO of Healthlink, which, along with contributing author and COO Dana Sellers, he propelled into the world's largest privately held, provider focused healthcare technology consulting firm. By cultivating a love-based culture, Healthlink enjoyed a 13-year streak of 100% positive customer referrals and became KLAS #1 ranked consulting firm in healthcare.
So, let's get started. We've got a lot of love to do.
Автор: J. David Johnson Название: Teams and Their Leaders: A Communication Network Perspective ISBN: 1433147947 ISBN-13(EAN): 9781433147944 Издательство: Peter Lang Рейтинг: Цена: 62430.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание:
This book provides the first truly comprehensive treatment of three topics that have traditionally been treated separately: teamwork, leadership, and communication. Teamwork has become central to the operation of the modern organization. People from diverse backgrounds culturally, professionally, and demographically must work together to develop the well-rounded decision making needed for organizations to survive in our modern economy. Leadership, and relatedly management, have more traditionally been the focus of organizational operations.
While it is easy to rule by dicta, it is much more difficult to establish a framework in which true teamwork is possible. Teamwork is a very fragile thing. The minute managers start becoming too directive a slippery slope is started in which one's followers, perhaps better cast as team members, constantly look to them for direction and approval rather than acting on their own best instincts. Communication plays a central role in resolving these tensions. Messaging is central to traditional management functions, while providing a communication network structure that enables action is a more subtle, but longer lasting function of leaders. All three processes, teaming, leading, and communicating, must act in concert for the many benefits of teamwork to be realized.
Great leadership is a killer differentiator. But not many businesses have it or even try to get it. This book is about what great leadership is and what it takes to achieve it.
Great leadership is challenging yourself and your team to a powerful, exciting vision and goals to the point where your people say, "You're crazy, how the hell are we going to do that?" Then it's working with them to develop, grow, and have insights about what needs to be done. Communication is key to all of these, so it must be done often and address not only the message you want to convey but also what your team needs to hear. Most people don't deal well with uncertainty, so be as transparent as you can.
Although it is sometimes necessary to work in the business, it's most important for the leader to spend most of their time working on the business. That means you need to surround yourself with good people who will challenge the organization like you do, and empower them to make decisions, even if it leads to some mistakes. Great leaders know that mistakes are not all bad, because people learn and grow from them.
Great leaders know that the culture of the business is what drives it. They know that the focus needs to be on the success of the business, not them, and they demonstrate that through their actions. Great leaders recognize and understand their moods, emotions, and drive, as well as their effect on others. They know they will get back from their people the behavior they exhibit, reward, and tolerate, and that will become the culture.
You're Crazy How the Hell Are We Going to Do That? is part of the THiNKaha series, whose slim and handy books contain 140 well-thought-out AHA messages. Increase your online influence by picking up AHAthat, and easily share quotes from this book on Twitter, Facebook, LinkedIn, and Google] via this link: http: //aha.pub/TheBestCEOGroup
Great leadership is a killer differentiator. But not many businesses have it or even try to get it. This book is about what great leadership is and what it takes to achieve it.
Great leadership is challenging yourself and your team to a powerful, exciting vision and goals to the point where your people say, "You're crazy, how the hell are we going to do that?" Then it's working with them to develop, grow, and have insights about what needs to be done. Communication is key to all of these, so it must be done often and address not only the message you want to convey but also what your team needs to hear. Most people don't deal well with uncertainty, so be as transparent as you can.
Although it is sometimes necessary to work in the business, it's most important for the leader to spend most of their time working on the business. That means you need to surround yourself with good people who will challenge the organization like you do, and empower them to make decisions, even if it leads to some mistakes. Great leaders know that mistakes are not all bad, because people learn and grow from them.
Great leaders know that the culture of the business is what drives it. They know that the focus needs to be on the success of the business, not them, and they demonstrate that through their actions. Great leaders recognize and understand their moods, emotions, and drive, as well as their effect on others. They know they will get back from their people the behavior they exhibit, reward, and tolerate, and that will become the culture.
You're Crazy How the Hell Are We Going to Do That? is part of the THiNKaha series, whose slim and handy books contain 140 well-thought-out AHA messages. Increase your online influence by picking up AHAthat, and easily share quotes from this book on Twitter, Facebook, LinkedIn, and Google] via this link: http: //aha.pub/TheBestCEOGroup
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