Контакты/Проезд  Доставка и Оплата Помощь/Возврат
История
  +7 707 857-29-98
  +7(7172) 65-23-70
  10:00-18:00 пн-пт
  shop@logobook.kz
   
    Поиск книг                        
Найти
  Зарубежные издательства Российские издательства  
Авторы | Каталог книг | Издательства | Новинки | Учебная литература | Акции | Бестселлеры | |
 

Customer relationship management, Rai, Alok Kumar


Варианты приобретения
Цена: 20330.00T
Кол-во:
 о цене
Наличие: Невозможна поставка.

в Мои желания

Автор: Rai, Alok Kumar
Название:  Customer relationship management
ISBN: 9788120346956
Издательство: Mare Nostrum (Eurospan)
Классификация:
ISBN-10: 8120346955
Обложка/Формат: Paperback
Страницы: 528
Вес: 0.70 кг.
Дата издания: 30.12.2012
Серия: Economics/Business/Finance
Язык: English
Издание: 2 revised edition
Размер: 232 x 176 x 23
Читательская аудитория: Professional & vocational
Ключевые слова: Management & management techniques
Подзаголовок: Concepts and cases
Рейтинг:
Поставляется из: Англии
Описание: This thoroughly revised and enlarged edition brings to light the latest developments taking place in the area of Customer Relationship Management (CRM), and focuses on current CRM practices of various service industries. This edition is organised into five parts containing 19 chapters. Part I focuses on making the readers aware of the conceptual and literary developments, and also on the strategic implementation of the concepts. Part II discusses the research aspects of CRM. Part III deals with the applications of information technologies in CRM. Part IV provides the various newer and emerging concepts in CRM. Finally, Part V analyses the CRM applications in various sectors, industries and companies. Primarily intended as a textbook for the students of Management, the book would prove to be an invaluable asset for professionals in service industries. <br><br> <strong>New to This Edition </strong> <ul> <li>Includes five new chapters, namely Research Techniques and Methods in Customer Relationship Management; Customer Satisfaction; Customer Loyalty; Service Quality; and Service Recovery Management, along with several additions of new text and revisions of the existing text. </li> <li>Provides latest advancements in CRM to keep the students abreast of these developments. </li> <li>Gives as many as 16 Case Studies with critical analysis of different industries to help the readers understand the subject. </li> <li>Covers a number of illustrations to elucidate the concepts discussed. </li> <li>Gives Project Assignment in each chapter. </li> </ul>

Ancient Hindu Science: Its Transmission and Impact on World Cultures

Автор: Kumar Alok
Название: Ancient Hindu Science: Its Transmission and Impact on World Cultures
ISBN: 168173530X ISBN-13(EAN): 9781681735306
Издательство: Mare Nostrum (Eurospan)
Цена: 31410.00 T
Наличие на складе: Невозможна поставка.
Описание:

To understand modern science as a coherent story, it is essential to recognize the accomplishments of the ancient Hindus. They invented our base-ten number system and zero that are now used globally, carefully mapped the sky and assigned motion to the Earth in their astronomy, developed a sophisticated system of medicine with its mind-body approach known as Ayurveda, mastered metallurgical methods of extraction and purification of metals, including the so-called Damascus blade and the Iron Pillar of New Delhi, and developed the science of self-improvement that is popularly known as yoga. Their scientific contributions made impact on noted scholars globally: Aristotle, Megasthenes, and Apollonius of Tyana among the Greeks; Al-Birūnī, Al-Khwārizmī, Ibn Labbān, and Al-Uqlīdisī, Al-Jāḥiz among the Islamic scholars; Fa-Hien, Hiuen Tsang, and I-tsing among the Chinese; and Leonardo Fibbonacci, Pope Sylvester II, Roger Bacon, Voltaire and Copernicus from Europe. In the modern era, thinkers and scientists as diverse as Ralph Waldo Emerson, Johann Wolfgang von Goethe, Johann Gottfried Herder, Carl Jung, Max M ller, Robert Oppenheimer, Erwin Schr dinger, Arthur Schopenhauer, and Henry David Thoreau have acknowledged their debt to ancient Hindu achievements in science, technology, and philosophy.

The American Association for the Advancement of Science (AAAS), one of the largest scientific organizations in the world, in 2000, published a timeline of 100 most important scientific finding in history to celebrate the new millennium. There were only two mentions from the non-Western world: (1) invention of zero and (2) the Hindu and Mayan skywatchers astronomical observations for agricultural and religious purposes. Both findings involved the works of the ancient Hindus.

Ancient Hindu Science is well documented with remarkable objectivity, proper citations, and a substantial bibliography. It highlights the achievements of this remarkable civilization through painstaking research of historical and scientific sources. The style of writing is lucid and elegant, making the book easy to read. This book is the perfect text for all students and others interested in the developments of science throughout history and among the ancient Hindus, in particular.


Understanding energy and energy policy

Автор: Braun, Timothy F. Glidden, Lisa M. Kumar, Alok
Название: Understanding energy and energy policy
ISBN: 1780329350 ISBN-13(EAN): 9781780329352
Издательство: Little Brown
Рейтинг:
Цена: 86020.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: A unique and essential book for non-scientists who need to understand international energy policy.

Nanoparticle-Protein Corona: Biophysics to Biology

Автор: Kumar Ashutosh, Dhawan Alok
Название: Nanoparticle-Protein Corona: Biophysics to Biology
ISBN: 1788013913 ISBN-13(EAN): 9781788013918
Издательство: Royal Society of Chemistry
Рейтинг:
Цена: 237950.00 T
Наличие на складе: Невозможна поставка.
Описание: Providing a detailed understanding of nanoparticle-protein corona formation, its biological significance and the factors that governs the formation of corona, this book will be of interest to researchers studying the applications of nanoparticles as well as toxicologists and pharmaceutical chemists.

Product Innovation Through Knowledge Management and Social Media Strategies

Автор: Goel Alok Kumar, Singhal Puja
Название: Product Innovation Through Knowledge Management and Social Media Strategies
ISBN: 1466696079 ISBN-13(EAN): 9781466696075
Издательство: Mare Nostrum (Eurospan)
Рейтинг:
Цена: 199590.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Companies competing on a global scale must endeavor to launch new initiatives, products, and services aimed to set them apart from their competitors. Integrating technology and knowledge management strategies into the product development process is one solution to remaining relevant in a highly competitive marketplace.Product Innovation through Knowledge Management and Social Media Strategies is an authoritative reference source for the latest scholarly research on the application of social networking platforms to enhance knowledge sharing and innovative practice within organizations. Highlighting pertinent theories and techniques for improving communication and ensuring successful product development, this book is ideally designed for corporate managers, organizational leaders, researchers, and professionals interested in the value of knowledge sharing and social media tools in modern organizations.

Learning Robotic Process Automation

Автор: Mani Tripathi Alok
Название: Learning Robotic Process Automation
ISBN: 178847094X ISBN-13(EAN): 9781788470940
Издательство: Неизвестно
Цена: 53940.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Robotic Process Automation (RPA) enables automating business processes using software robots. Software robots interpret, trigger responses, and communicate with other systems just like humans do. Robotic processes and intelligent automation tools can help businesses improve the effectiveness of services faster and at a lower cost than current ...


Казахстан, 010000 г. Астана, проспект Туран 43/5, НП2 (офис 2)
ТОО "Логобук" Тел:+7 707 857-29-98 ,+7(7172) 65-23-70 www.logobook.kz
Kaspi QR
   В Контакте     В Контакте Мед  Мобильная версия