Leadership in Leisure Services: Making a Difference, Debra J Jordan, Ronald Ramsing
Автор: Richard Mills Название: The Politics of Football in Yugoslavia: Sport, Nationalism and the State ISBN: 1838603824 ISBN-13(EAN): 9781838603823 Издательство: Bloomsbury Academic Рейтинг: Цена: 30610.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Winner of the Lord Aberdare Literary Prize for 2018 Even before Tito's Communist Party established control over the war-ravaged territories which became socialist Yugoslavia, his partisan forces were using football as a revolutionary tool. In 1944 a team representing the incipient state was dispatched to play matches around the liberated Mediterranean. This consummated a deep relationship between football and communism that endured until this complex multi-ethnic polity tore itself apart in the 1990s. Starting with an exploration of the game in the short-lived interwar Kingdom, this book traces that liaison for the first time. Based on extensive archival research and interviews, it ventures across the former Yugoslavia to illustrate the myriad ways football was harnessed by an array of political forces. Communists purposefully re-engineered Yugoslavia's most popular sport in the tumult of the 1940s, using it to integrate diverse territories and populations. Subsequently, the game advanced Tito's distinct brand of communism, with its Cold War-era policy of non-alignment and experimentation with self-management. Yet, even under tight control, football was racked by corruption, match-fixing and violence. Alternative political and national visions were expressed in the stadiums of both Yugoslavias, and clubs, players and supporters ultimately became perpetrators and victims in the countries' violent demise.In Richard Mills' hands, the former Yugoslavia's stadiums become vehicles to explore the relationship between sport and the state, society, nationalism, state-building, inter-ethnic tensions and war. The book is the first in-depth study of the Yugoslav game and offers a revealing new way to approach the complex history of Yugoslavia.
Автор: Richard Normann Название: Service Management : Strategy and Leadership in Service Business, 3rd Edition ISBN: 0471494399 ISBN-13(EAN): 9780471494393 Издательство: Wiley Рейтинг: Цена: 42240.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: In the world of industry and management, the service industry is unique. This book provides a comprehensive framework in which to discuss the unique management issues of the service industry, and looks into the special characteristics of services and the conditions necessary for success in the management of service organizations.
Автор: Van der Wagen/Davies Название: Supervision and Leadership in Tourism and Hospitality ISBN: 0304706868 ISBN-13(EAN): 9780304706860 Издательство: Cengage Learning Рейтинг: Цена: 66520.00 T Наличие на складе: Нет в наличии. Описание: A guide to supervision and leadership in the tourism and hospitality industry. It focuses on managing workplace operations and the management of staff, including job design, selection and training, and monitoring workplace performance. It also deals with policies and procedures.
Автор: Ian Lawrence Название: The `C-Suite` Executive Leader in Sport: Contemporary Global Challenges for Elite Professionals ISBN: 1839096993 ISBN-13(EAN): 9781839096990 Издательство: Emerald Рейтинг: Цена: 100270.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: The `C-Suite` Executive Leader in Sport explores the challenges of this role within elite professional sport.Examining the experience of C-Suite executives, contributors analyse how this relates to existing research,informing and challenging those responsible for identification, recruitment and promotion of C-Suite sports industry personnel.
Four Simple Steps. That's all it takes to deliver legendary service and build a thriving team culture.
Is negative service impacting your bottom line? Do you find it hard to maintain your confidence when you have to disappoint a customer? Then Yes Is the Answer is the leadership book you need to read.
Christine Trippi shares her energy and passion for Sweet Hospitality--the key to success in the hospitality industry--by taking readers through the simple steps of responding positively while developing strong relationships. Along the way, she reviews examples that cover all aspects of work and family life with opportunities to test your new skills in the book (or with a downloadable Yes Is the Answercompanion workbook). By the end of this fun, quick, and easy read, you'll have the information and skills needed to always say Yes and achieve Sweet Results The best part is that you'll learn how you can change the world, one Yes at a time
Following Stalin's death in 1953, association football clubs, as well as the informal supporter groups and communities which developed around them, were an important way for the diverse citizens of the multinational Soviet Union to express, negotiate and develop their identities, both on individual and collective levels. Manfred Zeller draws on extensive original research in Russian and Ukrainian archives, as well as interviews with spectators, 'hardcore ultras' and hooligans from the Caucasus to Central Asia, to shed new light onto this phenomenon covering the period from the height of Stalin's terror (the 1930s) to the Soviet Union's collapse (1991). Across events as diverse as the Soviet Union's footballing triumph over the German world champions in 1955 and the Luzhniki stadium disaster in 1982, Zeller explores the ways in which people, against the backdrop of totalitarianism, articulated feelings of alienation and fostered a sense of community through sport. In the process, he provides a unique 'bottom-up' reappraisal of Soviet history, culture and politics, as seen through the eyes of supporters and spectators.
This is an important contribution to research on Soviet culture after Stalin, the history of sport and contemporary debates on antagonism in the post-Soviet world.
Автор: Cowie Colin Название: The Gold Standard: Giving Your Customers What They Didn`t Know They Wanted ISBN: 1400224004 ISBN-13(EAN): 9781400224005 Издательство: McGraw-Hill Рейтинг: Цена: 22880.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable "wow" events for the world`s most demanding clients.
Автор: D?az Nieto, Elia Socorro Название: Leadership and Organizational Sustainability ISBN: 1032442697 ISBN-13(EAN): 9781032442693 Издательство: Taylor&Francis Рейтинг: Цена: 137810.00 T Наличие на складе: Есть у поставщика Поставка под заказ.
Автор: Daniel TL Shek, Xiaoqin Zhu, Li Lin, Joav Merrick Название: Service Leadership: Tools to Assess Knowledge, Attitude and Behavior ISBN: 1536148520 ISBN-13(EAN): 9781536148527 Издательство: Nova Science Рейтинг: Цена: 215410.00 T Наличие на складе: Невозможна поставка. Описание: Public Health: Practices, Methods and Policies How can leadership in service economies be developed and nurtured? This issue is of the utmost importance, because the mode of production and requirements of the leaders are different in manufacturing and service economies. While the focus in manufacturing industries is on do things right, the focus of services economies is on do the right things. In this book, the authors start out with the Service Leadership Model as well as the ingredients for Service Leadership knowledge, attitude and behaviors (i.e., skills). Second, psychometric properties of three validated measures on Service Leadership knowledge, attitude and behavior are presented. In these chapters, the internal consistency, convergent validity and factorial validity of the measures are presented. Third, the psychosocial correlates and norms associated with these three measures of Service Leadership are presented. Through these chapters, the authors attempt to establish the psychometric properties and norms of the scales assessing Service Leadership knowledge, attitude and behavior. It is their humble wish that the related work and the developed assessment tools can be used in the training, personnel decisions, intervention and research contexts.
Автор: Vitale-Aussem Jill Название: Disrupting the Status Quo of Senior Living: A Mindshift ISBN: 1938870824 ISBN-13(EAN): 9781938870828 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 36030.00 T Наличие на складе: Невозможна поставка. Описание: Interweaving research on aging, ideas from influential thinkers in the aging services field, and the author`s own experiences managing and operating senior living communities, this book challenges readers to question long-accepted practices, examine their own biases, and work toward creating vibrant cultures of possibility and growth for elders.
Автор: Fitzgerald, Todd Название: CISO COMPASS ISBN: 0367486024 ISBN-13(EAN): 9780367486020 Издательство: Taylor&Francis Рейтинг: Цена: 47970.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: The book provides direction for leading an information security program from the perspective of the Chief Information Security Officer (CISO). The book is a `how-to-book` regarding the important areas for the CISO to consider when building and sustaining an information security program.
Автор: Hoshmand A. Reza, Chung Po Название: Service Leadership: Leading with Competence, Character and Care in the Service Economy ISBN: 1032009624 ISBN-13(EAN): 9781032009629 Издательство: Taylor&Francis Рейтинг: Цена: 199050.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Service Leadership offers students, researchers and leaders a leadership model originating in the service economy--but which is gaining ground in all sectors and industries--explained by experts that were key actors in that origination at DHL International.
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