The 4 Rs of Reference: Using the Psychology of Question-Asking for Reference Success, David A. Tyckoson

Автор: Farmer Lesley S. J.
Название: Introduction to Reference and Information Services in Today`s School Library
ISBN: 0810893096 ISBN-13(EAN): 9780810893092
Издательство: Rowman & Littlefield Publishers
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Цена: 154880.00 T
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Описание: In Introduction to Reference and Information Services in Today`s School Library, one of America`s premier school library educators covers the A-Z of both reference and information services for today`s library. Lesley Farmer discusses everything from teaching students how to use sources to both in-person and virtual reference service.

Автор: Nims Julia K., Storm Paula, Stevens Robert
Название: Implementing an Inclusive Staffing Model for Today`s Reference Services: A Practical Guide for Librarians
ISBN: 081089128X ISBN-13(EAN): 9780810891289
Издательство: Rowman & Littlefield Publishers
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Цена: 95750.00 T
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Описание: Reference service remains a core function of modern libraries. However, how and where we provide assistance has evolved with changing technologies and the shifting habits and preferences of our users. One way libraries can provide the on-demand, in-person assistance while managing and developing new services and resources that will benefit current and future users is to reconsider how their reference points and services are staffed and adopt a staff-based reference model. The authors, staff members at Eastern Michigan University, chose to address this by implementing an inclusive reference model in which staff and student assistants are trained to answer certain levels of reference questions while working at the reference desk and at other service points. The result was that librarians became more available to work with students who needed in-depth assistance and users were able to get simple questions answered throughout the library. Similar training for all staff and student assistants who work in the library results in better service, more accurate answers, and improved interdepartmental communication. In Implementing an Inclusive Staffing Model for Today's Reference Services, they describe step-by-step how to transition from the traditional librarian-staffed reference desk to an inclusive reference model where non-MLS personnel are equipped and empowered to answer reference questions wherever these questions might be asked. Users ask questions of staff at all service points, not just at the Reference Desk. It is vitally important that those who work at circulation, periodicals, maps, archives and other public service points be trained in how to answer certain reference questions. When this is accomplished, users who have simple questions will not have to make useless treks to the Reference Desk. Topics covered include: -Recognizing that nearly all staff answer reference questions, but few are trained to do so -documenting the necessity for a change in reference model -gaining buy-in from all interested parties--librarians, non-MLS staff, and administrators -determining the optimal staffing level -creating training materials and schedules -monitoring the quality of reference service -supervising staff -evaluating the new model using multiple methods Additionally, each chapter contains practical resources such as checklists, forms, and sample materials, and other usable features to support readers as they implement the inclusive reference model. The book describes in detail the process of transforming traditional reference into a model that transcends departmental and job title boundaries, is focused on the user, and allows librarians to better utilize their time and talents, and include non-professional staff in their reference services.

Автор: Theimer Kate
Название: Reference and Access: Innovative Practices for Archives and Special Collections
ISBN: 0810890917 ISBN-13(EAN): 9780810890916
Издательство: Rowman & Littlefield Publishers
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Цена: 99970.00 T
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Описание: Reference and Access: Innovative Practices for Archives and Special Collections explores how archives of different sizes and types are increasing their effectiveness in serving the public and meeting internal needs. The book features twelve case studies that demonstrate new ways to interact with users to answer their questions, provide access to materials, support patrons in the research room, and manage reference and access processes. The featured case studies are 1.Building Bridges: Closing the Divide between Minimally Processed Collections and Researchers 2.Managing Risk with a Virtual Reading Room: Two Born-Digital Projects 3.Improvements on a Shoestring: Changing Reference Systems and Processes 4.Twenty-First Century Security in a Twentieth-Century Space: Reviewing, Revising and Implementing New Security Practices in the Reading Room 5.Talking in the Night: Exploring Webchats to Serve New Audiences 6.A Small Shop Meets a Big Challenge: Finding Creative Ways to Assist the Researchers of the Breath of Life Archival Institute for Indigenous Languages 7.The Right Tool at the Right Time: Implementing Responsive Reproduction Policies and Procedures 8.Going Mobile: Using iPads to Improve the Reading Room Experience 9.Beyond "Trial by Fire" Towards A More Active Approach to Training New Reference Staff 10.Access for All: Making Your Archives Website Accessible for People with Disabilities 11.No Ship of Fools: A Digital Humanities Collaboration to Enhance Access to Special Collections 12.Websites as a Digital Extension of Reference: Creating a Reference and IT Partnership for Web Usability Studies Each of these case studies deconstructs reference and access services into their essential elements: interacting with people who have questions, providing access to materials that meet researcher needs, assisting researchers as they use materials, and managing the processes needed to support reference and access. The volume will be useful to those working in archives and special collections as well as other cultural heritage organizations, and provides ideas ranging from the aspirational to the immediately implementable. It also provides students and educators in archives, library, and public history graduate programs a resource for understanding the issues driving change in the field today and the kinds of strategies archivists are using to meet these new challenges.

Название: Finance, Budget, and Management for Reference Services
ISBN: 0367374285 ISBN-13(EAN): 9780367374280
Издательство: Taylor&Francis
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Цена: 117390.00 T
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Описание: The library budget, a topic of primary importance to the reference librarian, is thoroughly examined in this book, first published in 1988. Experts offer insightful suggestions for reference librarians to understand and take responsibility for budget issues, directly and indirectly.

Автор: Marquis, Kathy,
Название: Local history reference collections for public libraries /
ISBN: 0838913318 ISBN-13(EAN): 9780838913314
Издательство: Mare Nostrum (Eurospan)
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Цена: 45980.00 T
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Описание: Speaking from their own experiences, while also sharing examples and ideas from other libraries, the authors of this volume present a start-to-finish guidebook for creating a local history reference collection that your community will embrace and use regularly.

Автор: Farmer Lesley S. J.
Название: Introduction to Reference and Information Services in Today`s School Library
ISBN: 0810887185 ISBN-13(EAN): 9780810887183
Издательство: Rowman & Littlefield Publishers
Рейтинг:
Цена: 101370.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: In Introduction to Reference and Information Services in Today`s School Library, one of America`s premier school library educators covers the A-Z of both reference and information services for today`s library. Lesley Farmer discusses everything from teaching students how to use sources to both in-person and virtual reference service.

Автор: Stevenson Gordon, Stevenson Sally
Название: Reference Services and Technical Services: Interactions in Library Practice
ISBN: 0367406608 ISBN-13(EAN): 9780367406608
Издательство: Taylor&Francis
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Цена: 33670.00 T
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Описание: This book, first published in 1984, analyses the provision of more effective library service by relying more heavily on collaboration between reference and technical services librarians.

Название: Continuing Education of Reference Librarians
ISBN: 0367374919 ISBN-13(EAN): 9780367374914
Издательство: Taylor&Francis
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Цена: 112290.00 T
Наличие на складе: Невозможна поставка.
Описание: This book, first published in 1990, focuses on specific types of training for librarians. Authorities explain pioneering programs in California and Maryland which deal with teaching basic reference tools to beginning librarians and paraprofessionals.

Название: Opportunities for Reference Services
ISBN: 0367374323 ISBN-13(EAN): 9780367374327
Издательство: Taylor&Francis
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Цена: 112290.00 T
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Описание: This book, first published in 1991, explores the changing roles of reference services and offers advice and practical ideas to guide librarians through the increasingly tangled maze of duties being thrust upon the reference staff.

Название: Conflicts in Reference Services
ISBN: 0367374250 ISBN-13(EAN): 9780367374259
Издательство: Taylor&Francis
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Цена: 76550.00 T
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Описание: This book, first published in 1985, examines issues such as the discussion of goals and rationales for charging for online searches, conflicts between reference and other library departments, how to provide quality service and who is best suited to provide it.

Название: Personnel Issues in Reference Services
ISBN: 0367374102 ISBN-13(EAN): 9780367374105
Издательство: Taylor&Francis
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Цена: 112290.00 T
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Описание: This book, first published in 1986, discusses reference personnel concerns and problems and offers suggestions to administration and management for improving reference personnel performance and staff development.

Название: International Aspects of Reference and Information Services
ISBN: 0367374064 ISBN-13(EAN): 9780367374068
Издательство: Taylor&Francis
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Цена: 112290.00 T
Наличие на складе: Невозможна поставка.
Описание: This book, first published in 1987, is an appraisal of the international librarianship scene and the reference service function. Experts discuss how international reference services can be improved to facilitate true exchange of information around the world.