The Service Productivity and Quality Challenge, P.T. Harker

Автор: P.T. Harker
Название: The Service Productivity and Quality Challenge
ISBN: 0792334477 ISBN-13(EAN): 9780792334477
Издательство: Springer
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Цена: 241310.00 T
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Описание: The global recession has revealed the vital importance of service-sector productivity in various developed economies. This title addresses the economy-wide problems of measuring service productivity and its impact on economic performance. It presents an operations management perspective on the productivity problem.

Автор: H. David Sherman; Joe Zhu
Название: Service Productivity Management
ISBN: 1461498058 ISBN-13(EAN): 9781461498056
Издательство: Springer
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Цена: 121110.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.

Автор: Ali Emrouznejad; Emilyn Cabanda
Название: Managing Service Productivity
ISBN: 3662512017 ISBN-13(EAN): 9783662512012
Издательство: Springer
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Цена: 93160.00 T
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Описание: This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit.

Автор: Christoph Preuss
Название: Retail Marketing and Sales Performance: A Definitive Guide to Optimizing Service Quality and Sales Effectiveness
ISBN: 3658046295 ISBN-13(EAN): 9783658046293
Издательство: Springer
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Цена: 65210.00 T
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Описание: The purpose of this research project is to contribute to effective retail by determining the impacts of the elements of retail marketing interventions on sales performance in franchises and branches.

Автор: Diao & Rosu
Название: Maximizing Management Performance And Quality With Service Analytics
ISBN: 1466684968 ISBN-13(EAN): 9781466684966
Издательство: Mare Nostrum (Eurospan)
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Цена: 247630.00 T
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Описание: Service analytics studies the collection of business analytics models and tools for the improvement of IT service management processes. By analyzing related quality, cost, and productivity metrics, as well as customer interactions and social factors, organizations can effectively exploit these resources to reveal valuable insights in support of business goals, maximizing performance, quality of service, and customer satisfaction.Maximizing Management Performance and Quality with Service Analytics offers a selection of service analytics solutions for process modeling and optimization proven to drive excellence in IT service management. This book is for practitioners engaged in IT service management who are interested in delivering high-quality and cost-competitive IT services, as well as academic and industrial researchers in the fields of information technology and computer science who are advancing data analysis, modeling, and optimization methods to new emerging fields.

Автор: Bernd Stauss; Jos Lemmink; Paul Kunst
Название: Service Quality and Management
ISBN: 3824467801 ISBN-13(EAN): 9783824467808
Издательство: Springer
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Цена: 81050.00 T
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Автор: Lu
Название: Critical Factors for Berth Productivity in Container Terminal
ISBN: 9811024308 ISBN-13(EAN): 9789811024306
Издательство: Springer
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Цена: 83850.00 T
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Описание: This book is a comparative study of the critical factors in berth productivity in Chinese and South Korean container terminals. It first defines the concept of berth productivity, and then establishes a regression model to evaluate the productivity factor. With the results obtained for the leading Asian container terminals it identifies the relationship between critical factors for berth productivity and their order of importance. The findings provide guidelines for terminal operators to improve berth productivity.

Автор: Beazley
Название: Continuity Management - Preserving Corporate Knowledge & Productivity When Employees Leave
ISBN: 0471219061 ISBN-13(EAN): 9780471219064
Издательство: Wiley
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Цена: 44880.00 T
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Описание: When an employee leaves an organization, their knowledge and experience are lost. Common sense would dictate that organizations would prepare for such a contingency by developing systems to preserve the critical knowledge of their departing employees. All too often, though, this is not the case.

Автор: Lee
Название: Organizing Change - An Inclusive, Systemic to Maintain Productivity and Achieve Results
ISBN: 0787964433 ISBN-13(EAN): 9780787964436
Издательство: Wiley
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Цена: 44880.00 T
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Описание: Shows you how to organize and activate a team process to accomplish a successful change initiative throughout your organization. This book is written for organizational development consultants, human resources professionals, managers at all levels, and organizational change agents.

Автор: Oxenburgh
Название: Increasing Productivity and Profit through Health and Safety
ISBN: 0415243319 ISBN-13(EAN): 9780415243315
Издательство: Taylor&Francis
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Цена: 132710.00 T
Наличие на складе: Невозможна поставка.
Описание: This book is designed around human resource strategies and illustrated through case studies, which explain the effectiveness of ergonomics on productivity and profit, both for the employees (a safer and more congenial working environment) and the enterprises (better return on investment).

Автор: Gagari Chakrabarti; Tapas Chatterjea
Название: Employees` Emotional Intelligence, Motivation & Productivity, and Organizational Excellence
ISBN: 9811057583 ISBN-13(EAN): 9789811057588
Издательство: Springer
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Цена: 51230.00 T
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Описание: This book focuses on emotional intelligence, which has emerged as a factor in superior on-the-job performance and ability to lead an effective life.

Автор: M.M. Gruneberg; D.J. Oborne
Название: Industrial Productivity
ISBN: 0333281608 ISBN-13(EAN): 9780333281604
Издательство: Springer
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Цена: 51230.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.