Service Quality and Management, Bernd Stauss; Jos Lemmink; Paul Kunst
Автор: Liker Jeffrey K., Liker Jeffery K., Liker Jeffrey Название: The Toyota Way: 14 Management Principles from the World`s Greatest Manufacturer ISBN: 0071392319 ISBN-13(EAN): 9780071392310 Издательство: McGraw-Hill Рейтинг: Цена: 29730.00 T Наличие на складе: Невозможна поставка. Описание: Reveals the management principles behind Toyota`s worldwide reputation for quality and reliability. This book explains how you can adopt these principles - known as the `Toyota Production System` or `Lean Production` - to improve the speed of your business processes, improve product and service quality, and cut costs, no matter what your industry.
Автор: Page Stephen Название: Tourism Management ISBN: 1138784567 ISBN-13(EAN): 9781138784567 Издательство: Taylor&Francis Рейтинг: Цена: 30800.00 T Наличие на складе: Невозможна поставка. Описание:
One of the leading texts in the field, Tourism Management is the ideal introduction to the fundamentals of tourism as you study for a degree, diploma or single module in the subject.
It is written in an engaging style that assumes no prior knowledge of tourism and builds up your understanding as you progress through this wide ranging global review of the principles of managing tourism. It traces the evolution and future development of tourism and the challenges facing tourism managers in this fast growing sector of the world economy. This book is highly illustrated with diagrams and colour images, and contains short case studies of contemporary themes of interest, as well as new data and statistics.
This fifth edition has been revised and updated to include:
new content on: sports, festivals and event tourism, social media impacts on tourism and the effects of the global economic downturn on tourism, as well as emerging themes in tourism such as slow travel, dark tourism, volunteer tourism and medical tourism
updated case studies on BRIC markets and new case studies from the Middle East and Asia
enhanced tourism and sustainable development coverage, which runs throughout the book as a major theme, highlighting the challenge of climate change and future tourism growth
transport section with more international perspectives from China and South America
an updated companion website with: additional case studies, quizzes, PPTs, further reading, web reading and video links, and longer reflective case study per chapter to aid both teaching and learning.
Автор: Monden Yasuhiro Et Al Название: Management Of Service Businesses In Japan ISBN: 9814374660 ISBN-13(EAN): 9789814374668 Издательство: World Scientific Publishing Рейтинг: Цена: 96090.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Showcases the performance of non-manufacturing industries or service industries in contemporary Japan. This book covers three fields: Advanced Service Management in the Service industries; Advanced Service Management in the Public and Non-Profit Organizations; and, General Concepts and Techniques Applied to the Service Management.
Автор: Stephan Kaiser; Max Josef Ringlstetter Название: Strategic Management of Professional Service Firms ISBN: 3642423582 ISBN-13(EAN): 9783642423581 Издательство: Springer Рейтинг: Цена: 111790.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Managing strategies for professional service firms is an important and complex activity. The main issues in this book cover the core management principles for service firms in a comprehensive way.
Автор: Diao & Rosu Название: Maximizing Management Performance And Quality With Service Analytics ISBN: 1466684968 ISBN-13(EAN): 9781466684966 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 247630.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Service analytics studies the collection of business analytics models and tools for the improvement of IT service management processes. By analyzing related quality, cost, and productivity metrics, as well as customer interactions and social factors, organizations can effectively exploit these resources to reveal valuable insights in support of business goals, maximizing performance, quality of service, and customer satisfaction.Maximizing Management Performance and Quality with Service Analytics offers a selection of service analytics solutions for process modeling and optimization proven to drive excellence in IT service management. This book is for practitioners engaged in IT service management who are interested in delivering high-quality and cost-competitive IT services, as well as academic and industrial researchers in the fields of information technology and computer science who are advancing data analysis, modeling, and optimization methods to new emerging fields.
Название: Best practices and new perspectives in service science and management by Tennyson, Robert D and Ord??ez de Pablos, Patricia, 2013 ISBN: 146663894X ISBN-13(EAN): 9781466638945 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 180180.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Within global commerce, services and management play a vital role in the economy. Service systems are necessary for organisations, and a multi-disciplinary approach is ideal to establish full understanding of these systems. <em>Best Practices and New Perspectives in Service Science and Management</em> provides original research on all aspects of service science, service management, service engineering, and its supporting technology in order to administer cutting-edge knowledge to encourage the improvement of services. This book is essential for researchers and practitioners in the fields of computer science, software management, and engineering.
Автор: Berends Lynda Название: Management and Practice in Health and Human Service Organisa ISBN: 0195524152 ISBN-13(EAN): 9780195524154 Издательство: Oxford Academ Рейтинг: Цена: 39060.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Management and Practice in Health and Human Service Organisations is written for undergraduate and postgraduate students who are seeking to become managers in health and human service organisations, It identifies, explores and addresses key policy, planning and process issues, within the context of relevant and practice-based examples and case scenarios.
Автор: Jay Kandampully Название: Service Management ISBN: 1489995773 ISBN-13(EAN): 9781489995773 Издательство: Springer Рейтинг: Цена: 135090.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: This book examines critical service-management concepts that have direct application in the retail industry. Case examples from around the world show how to gain customer loyalty, achieve market leadership, and ensure profitability in the retail sector.
Автор: Howarth Название: Construction Quality Management ISBN: 1138680109 ISBN-13(EAN): 9781138680104 Издательство: Taylor&Francis Рейтинг: Цена: 168430.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание:
Quality management is essential for facilitating the competitiveness of modern day commercial organisations. Excellence in quality management is a requisite for construction organisations who seek to remain competitive and successful. The challenges presented by competitive construction markets and large projects that are dynamic and complex necessitate the adoption and application of quality management approaches.
This new edition of Construction Quality Management provides a comprehensive evaluation of quality management systems and tools. Their effectiveness in achieving project objectives is explored, as well as applications in corporate performance enhancement. Both the strategic and operational dimensions of quality assurance are addressed by focusing on providing models of best practice.
The reader is supported throughout by concise and clear explanations and with self-assessment questions. Practical case study examples show how various evaluative-based quality management systems and tools have been applied. Subjects covered include:
business objectives - the stakeholder satisfaction methodology
organisational culture and Health and Safety
quality philosophy
evaluation of organisational performance
continuous quality improvement and development of a learning organisation.
New chapters consider the influence of Building Information Modelling (BIM) on quality management. The text should be of interest to construction industry senior managers, practicing professionals and academics. It is also an essential resource for undergraduate and postgraduate students of construction management, project management and business management courses.
Автор: H. David Sherman; Joe Zhu Название: Service Productivity Management ISBN: 1461498058 ISBN-13(EAN): 9781461498056 Издательство: Springer Рейтинг: Цена: 121110.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.
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