"The Next Frontier of Restaurant Management is of the highest quality and appropriate for Service Management courses at the graduate level." ? (Richard Ghiselli, Purdue University)
The Next Frontier of Restaurant Management brings together the latest research in hospitality studies to offer students, hospitality executives, and restaurant managers the best practices for restaurant success. Alex M. Susskind and Mark Maynard draw on their experiences as a hospitality educator and a restaurant industry leader, respectively, to guide readers through innovative articles that address specific aspects of restaurant management: * Creating and preserving a healthy company culture * Developing and upholding standards of service * Successfully navigating guest complaints to promote loyalty * Creating a desirable (and profitable) ambiance * Harnessing technology to improve guest and employee experiences * Mentoring employees
Maynard and Susskind detail the implementation of effective customer management and staff training, design elements such as seating and lighting, the innovative use of data to improve the guest experience, and both consumer-oriented and operation-based technologies. They conclude with a discussion of the human factor that is the foundation of the hospitality industry and the importance of a healthy workplace culture. As Susskind and Maynard show, successful restaurants don't happen by accident.
"The Next Frontier of Restaurant Management is of the highest quality and appropriate for Service Management courses at the graduate level." ? (Richard Ghiselli, Purdue University)
The Next Frontier of Restaurant Management brings together the latest research in hospitality studies to offer students, hospitality executives, and restaurant managers the best practices for restaurant success. Alex M. Susskind and Mark Maynard draw on their experiences as a hospitality educator and a restaurant industry leader, respectively, to guide readers through innovative articles that address specific aspects of restaurant management: * Creating and preserving a healthy company culture * Developing and upholding standards of service * Successfully navigating guest complaints to promote loyalty * Creating a desirable (and profitable) ambiance * Harnessing technology to improve guest and employee experiences * Mentoring employees
Maynard and Susskind detail the implementation of effective customer management and staff training, design elements such as seating and lighting, the innovative use of data to improve the guest experience, and both consumer-oriented and operation-based technologies. They conclude with a discussion of the human factor that is the foundation of the hospitality industry and the importance of a healthy workplace culture. As Susskind and Maynard show, successful restaurants don't happen by accident.
Автор: Morgan, Jacob Название: Employee experience advantage ISBN: 111932162X ISBN-13(EAN): 9781119321620 Издательство: Wiley Рейтинг: Цена: 21110.00 T Наличие на складе: Есть у поставщика Поставка под заказ.
Название: Seeking Perfection in Healthcare ISBN: 1563273756 ISBN-13(EAN): 9781563273759 Издательство: Taylor&Francis Рейтинг: Цена: 36740.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: This Shingo Prize winner tells the story of a group of clinicians, administrators, frontline workers, trustees, and leaders blessed with vision, courage, and a relentless determination to improve. It is the story of a medical center transformed.
Автор: Englard, Baruch Название: Starbucks Experience ISBN: 0071477845 ISBN-13(EAN): 9780071477840 Издательство: McGraw-Hill Рейтинг: Цена: 25150.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Offers a blend of boardroom strategies, employee motivation tips, community involvement, and customer satisfaction. This book contains a rich mix of ideas for businesses that want to learn how to apply the secret behind Starbucks` phenomenal vision, creativity, and leadership within their company and in their field.
Автор: Michelli Joseph Название: Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way ISBN: 007180630X ISBN-13(EAN): 9780071806305 Издательство: McGraw-Hill Рейтинг: Цена: 42310.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.
Автор: Nguyen Kenny, Murillo Gus, Killeen Robert Название: The Big Fish Experience: Create Memorable Presentations That Reel in Your Audience ISBN: 0071834923 ISBN-13(EAN): 9780071834926 Издательство: McGraw-Hill Рейтинг: Цена: 25150.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Describes the environment within which the transport sector is developing and the principal challenges that this environment poses to governments, the transport industry and society at large. The publication also focuses on tracing the significant development of roads, railways, shipping, ports, inland waterways and air transport industries and infrastructure in the region.
Автор: Merlino James Название: Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way ISBN: 0071833250 ISBN-13(EAN): 9780071833257 Издательство: McGraw-Hill Рейтинг: Цена: 41170.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, this book provides actionable lessons for any manager and business leader beyond healthcare.
Today's Innovation age requires a new style of leader One that understands the importance of creating workplaces that are vibrant and future-ready, filled with people who are adaptive, life-long learners eager to participate in the innovation imperative.
Leading in the innovation Age progressively unpacks a set of seven 'Meta-Skills' that leaders can use to unleash the knowledge, talent and experience within their teams. No organisation can afford to squander the precious resource of creativity languishing within its ranks. Whether you are an established, emerging or aspiring leader, you'll discover the simple approaches, frameworks and tools leaders can use to engage their people in innovation, create a high performing, productive workplace and facilitate participation.
The pace of change today is ruthlessly separating organisations that can adapt and stay relevant from those that can't. Whether public sector, private sector, education or not-for-profit, the constantly changing landscape of the 21st century, is challenging all organisations to do differently. The key to achieving robust success in this new environment is to have leaders who understand how to lead in the innovation age.
In this book you will learn how to:
Bring out the entrepreneurial spirit in your team members and how to use this for the benefit of the organisation
Open the channels of communication so that people feel a sense of empowered ownership when solving workplace problems
Harness and develop the unused potential in employees to achieveremarkable and unexpected results
Liberate, celebrate and experience higher levels of creativity using simple tools and techniques that everyone will enjoy.
Transcend established culture and default thinking to create an adaptable, future ready workforce and workplace
Look at workplace challenges through a more strategic lens
Create a workplace community that facilitates collaboration, proactive knowledge sharing and innovation.
Dr. Irena Yashin-Shaw simply and elegantly demonstrates how innovation can be an everyday activity - provided leaders create the right conditions. Find out how, in this book.
About the Author:
Dr. Irena Yashin-Shaw is an innovation thought leader, speaker, author, practitioner and mentor who is on a mission to liberate creativity and innovation within people and organisations.
She works with smart forward-thinking leaders who want to unleash the knowledge, talent and experience within their people. Her programs cultivate leaders for the innovation age so they can create innovation enabled, future-focussed, vibrant workplaces.
Irena holds a PhD in creative problem-solving; a Master's degree in Adult Education, a Bachelor of Arts, a teaching degree, and communication qualifications from Trinity college London and is also a Certified Speaking Professional.
Irena lives in Brisbane Australia but travels nationally and internationally to deliver keynote presentations, workshops and consulting.
Автор: Prof. Dr. Egon Franck; Men-Andri Benz Название: Strategies in Markets for Experience and Credence Goods ISBN: 3835007580 ISBN-13(EAN): 9783835007581 Издательство: Springer Рейтинг: Цена: 60550.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Foreword This book contains three essays which emanated from the desire to understand more thoroughly the strategies employed by producers of experience and credence goods in order to avoid market failure due to asymmetric information. The first essay focuses on the employment relationship between a football club and its player and treats the productivity of the latter as an experience good. The second essay looks at the market for religious services, which can be considered as credence goods per se. The analysis highlights how the church can employ specific institutional devices, like e. g. celibacy, in order to signal certain properties of its religious services to potential customers and, at the same time, gain a superior strategic position in the market for these services. The last essay is entirely devoted to the analysis of competition among suppliers of experience goods. The author employs a rather sophisticated Coumot model with endogenous, vertically differentiated products. Without going into the details here, the book is recommendable because of its creativity and originality. Scholars interested in the application areas covered by the essays as well as researchers studying markets for experience and credence goods will find rich food for thought. Prof Dr. Egon Franck Preface VII Preface Uncertainty about the quality and the attributes of a product influences the behaviour of the transaction partners and may lead to reduced market efficiency.
Автор: D. Jones-Evans; M. Klofsten Название: Technology, Innovation and Enterprise ISBN: 1349257729 ISBN-13(EAN): 9781349257720 Издательство: Springer Рейтинг: Цена: 135090.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Drawing on original empirical research, the contributions describe the different aspects of the business development and innovation process, including the creation and development of technology-based enterprises, the growth of the firm, different types of networking activities, and various development strategies when the firm is established.
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