Transnational customer service workers are an emerging touchstone of globalization given their location at the intersecting borders of identity, class, nation, and production. Unlike outsourced manufacturing jobs, call center work requires voice-to-voice conversation with distant customers; part of the product being exchanged in these interactions is a responsive, caring, connected self. In Phone Clones, Kiran Mirchandani explores the experiences of the men and women who work in Indian call centers through one hundred interviews with workers in Bangalore, Delhi, and Pune.
As capital crosses national borders, colonial histories and racial hierarchies become inextricably intertwined. As a result, call center workers in India need to imagine themselves in the eyes of their Western clients—to represent themselves both as foreign workers who do not threaten Western jobs and as being "just like" their customers in the West. In order to become these imagined ideal workers, they must be believable and authentic in their emulation of this ideal. In conversation with Western clients, Indian customer service agents proclaim their legitimacy, an effort Mirchandani calls "authenticity work," which involves establishing familiarity in light of expectations of difference. In their daily interactions with customers, managers and trainers, Indian call center workers reflect and reenact a complex interplay of colonial histories, gender practices, class relations, and national interests.
Автор: Gajewska, Katarzyna Название: Transnational Labour Solidarity ISBN: 0415848555 ISBN-13(EAN): 9780415848558 Издательство: Taylor&Francis Рейтинг: Цена: 46950.00 T Наличие на складе: Есть у поставщика Поставка под заказ.
Автор: Witte, Floris De Название: Justice in the eu ISBN: 0198724349 ISBN-13(EAN): 9780198724346 Издательство: Oxford Academ Рейтинг: Цена: 124080.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: The claims of justice are universal, yet we need the structures of the nation state to implement its policies. This book argues that the EU is able to overcome this paradox. It suggests that EU law, and in particular the right to free movement, creates connections and solidarity between citizens to broaden our understanding of justice.
Автор: Turaeva Rano, Urinboyev Rustamjon Название: Labour, Mobility and Informal Practices in Russia, Central Asia and Eastern Europe: Power, Institutions and Mobile Actors in Transnational Space ISBN: 1032010134 ISBN-13(EAN): 9781032010137 Издательство: Taylor&Francis Рейтинг: Цена: 148010.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: This book explores the daily survival strategies of people within the context of failed states, flourishing informal economies, legal uncertainty, increased mobility, and globalization, where many people, who are forced by the circumstances to be innovative and transnational, have found their niches outside formal processes and structures.
Автор: L. Hoang; B. Yeoh Название: Transnational Labour Migration, Remittances and the Changing Family in Asia ISBN: 134950596X ISBN-13(EAN): 9781349505968 Издательство: Springer Рейтинг: Цена: 74530.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: The contributors investigate the inter-relationships between migrant remittances and the family in Asia. They argue that, in the context of Asian transnational labour migration where remittances tend to become a primary currency of care, the making or breaking of the family unit is mainly contingent on how individuals handle remittance processes.
Transnational customer service workers are an emerging touchstone of globalization given their location at the intersecting borders of identity, class, nation, and production. Unlike outsourced manufacturing jobs, call center work requires voice-to-voice conversation with distant customers; part of the product being exchanged in these interactions is a responsive, caring, connected self. In Phone Clones, Kiran Mirchandani explores the experiences of the men and women who work in Indian call centers through one hundred interviews with workers in Bangalore, Delhi, and Pune.
As capital crosses national borders, colonial histories and racial hierarchies become inextricably intertwined. As a result, call center workers in India need to imagine themselves in the eyes of their Western clients—to represent themselves both as foreign workers who do not threaten Western jobs and as being "just like" their customers in the West. In order to become these imagined ideal workers, they must be believable and authentic in their emulation of this ideal. In conversation with Western clients, Indian customer service agents proclaim their legitimacy, an effort Mirchandani calls "authenticity work," which involves establishing familiarity in light of expectations of difference. In their daily interactions with customers, managers and trainers, Indian call center workers reflect and reenact a complex interplay of colonial histories, gender practices, class relations, and national interests.
Название: Labour, mobility and informal practices in russia, central asia and eastern europe ISBN: 1032010142 ISBN-13(EAN): 9781032010144 Издательство: Taylor&Francis Рейтинг: Цена: 39800.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: This book explores the daily survival strategies of people within the context of failed states, flourishing informal economies, legal uncertainty, increased mobility, and globalization, where many people, who are forced by the circumstances to be innovative and transnational, have found their niches outside formal processes and structures.
Автор: Liu-Farrer, Gracia Название: Labour Migration from China to Japan ISBN: 0415600227 ISBN-13(EAN): 9780415600224 Издательство: Taylor&Francis Рейтинг: Цена: 153120.00 T Наличие на складе: Есть у поставщика Поставка под заказ.
Автор: Bieler, Andreas Название: Free Trade and Transnational Labour ISBN: 0415812690 ISBN-13(EAN): 9780415812696 Издательство: Taylor&Francis Рейтинг: Цена: 148010.00 T Наличие на складе: Нет в наличии.
Автор: Bieler, Andreas Название: Free Trade and Transnational Labour ISBN: 113893254X ISBN-13(EAN): 9781138932548 Издательство: Taylor&Francis Рейтинг: Цена: 44910.00 T Наличие на складе: Нет в наличии.
Автор: Grillo Название: African Railwaymen ISBN: 0521100771 ISBN-13(EAN): 9780521100779 Издательство: Cambridge Academ Рейтинг: Цена: 33790.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: This was the first anthropological monograph to have dealt at length with the labour force of a major East African industry. It is a study of the African employees of the East African Railways and Harbours stationed at Kampala, Uganda, and living on the Railway-owned Nsambya housing estate.
Автор: Francois Ewald Название: The Birth of Solidarity: The History of the French Welfare State ISBN: 1478008237 ISBN-13(EAN): 9781478008231 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 29220.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: François Ewald's landmark The Birth of Solidarity—first published in French in 1986, revised in 1996, with the revised edition appearing here in English for the first time—is one of the most important historical and philosophical studies of the rise of the welfare state. Theorizing the origins of social insurance, Ewald shows how the growing problem of industrial accidents in France throughout the nineteenth century tested the limits of classical liberalism and its notions of individual responsibility. As workers and capitalists confronted each other over the problem of workplace accidents, they transformed the older practice of commercial insurance into an instrument of state intervention, thereby creating an entirely new conception of law, the state, and social solidarity. What emerged was a new system of social insurance guaranteed by the state. The Birth of Solidarity is a classic work of social and political theory that will appeal to all those interested in labor power, the making and dismantling of the welfare state, and Foucauldian notions of governmentality, security, risk, and the limits of liberalism.
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