Expert Talk and Risk in Health Care, Candlin, Christopher N.
Автор: Reider Название: Expanding Customer Service as a Profit Center: Striving for Excellence and Competitive Advantage ISBN: 1606494600 ISBN-13(EAN): 9781606494608 Издательство: McGraw-Hill Цена: 21680.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Striving for excellence in customer service is to gain the competitive advantage. It is the keystone for the business to grow and prosper in the right direction so that it builds through repetitive sales to existing customers and referrals to potential customers. If you were to look at customer service in your organization as a major business component and all customers are treated with excellence prior to the sale, during the sale, and after the sale, customer service will become a profit center that builds sales dollars to the top line and real profits to the bottom line. This book can help you and any organization manager achieve customer service excellence with its basic principle of doing the right thing at the right time for the right customers. It can also assist in building organizations with strong customer bases and sales loyalty. The author smartly gives you real practical "how tos" in providing excellent customer service in all aspects of your operations by doing the right thing despite the counter pressure within your organization. As many businesses are struggling to be competitive, or merely to survive, this book is your primer or "how to" for identifying and maintaining customer service excellence in all operational areas on the path to developing a learning organization. No matter what type of business-this book can be a learning, coaching, and mentoring tool in your quest to make the delivery of customer service the best possible in today's ever changing business environment.
Автор: Kmetz Название: Mapping Workflows and Managing Knowledge: Capturing Formal and Tacit Knowledge to Improve Performance ISBN: 1606494546 ISBN-13(EAN): 9781606494547 Издательство: McGraw-Hill Рейтинг: Цена: 9730.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Workflow, process, or business process mapping has been discovered by organizations of all kinds as being a powerful tool to analyze and improve their internal processes. It has attracted major attention from software vendors, including Oracle and IBM, who market systems that are designed to map processes and quantify all aspects of their operations. These systems can be very effective at capturing the formal or explicit knowledge inherent to any workflow; however, a long-term problem with these approaches is that the full `knowledge base` underlying these processes contains many elements which are `tacit knowledge.` Despite being outside of the formal knowledge base, tacit knowledge must be addressed when describing the nature and functioning of processes. A key feature of the mapping method used in this book is that it makes both formal and tacit knowledge explicit in the workflow maps it produces. Much of what has been learned in the years of applying and teaching this method is that software-driven approaches are hobbled by the complications presented by tacit knowledge in workflows. Until both formal and tacit knowledge are understood these software-driven approaches cannot achieve their full potential. Consequently the mapping process here, by necessity, becomes a method for managing knowledge as well as a method of mapping the flow of materials and information. While it is a basis for process improvement in its own right, it can support development of both software-driven process mapping and the creation of dynamic programs on the basis of accurate understanding of existing workflows.
Автор: Grapentine Название: Applying Scientific Reasoning to the Field of Marketing: Make Better Decisions ISBN: 1606493671 ISBN-13(EAN): 9781606493670 Издательство: McGraw-Hill Рейтинг: Цена: 24010.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Marketing decisions often misfire when driven more by beliefs than by knowledge. This book will guide you on how to differentiate between the two and to think more clearly and correctly when making those decisions, thereby increasing organizational success. The author has based this book on the fields of epistemology-the study of how knowledge is created-and the philosophy of science- the study of what it means for a science to be called a science. The motivation behind the book is quite simple: Given that science is so successful, why shouldn't marketers borrow thinking and reasoning skills from science and apply them to marketing? Indeed, why not? The book details the groundwork for learning how to apply scientific reasoning to the field of marketing, such as some basic and important definitions ("What is a belief?" "What is knowledge?"), and identifies barriers to scientific reasoning, giving an example from the Dow Chemical Company and just how Dow uses critical thinking and reasoning skills to make more effective marketing and business decisions. You'll also learn some real "thinking tools" you will need to apply scientific reasoning to solving your marketing problems. It introduces topics relating to attributes versus constructs, the meaning of causation, the relationship between coherence and justified beliefs, the importance of logic to sound reasoning, and the avoidance of logical fallacies in making sound recommendations. The book concludes by giving you direction to further improve your ability to apply scientific reasoning to solving marketing problems.
Автор: Hesston L. Johnson Название: Behind the Scenes of Health Care: Motivation and Commitment of Health Care Employees ISBN: 1951527380 ISBN-13(EAN): 9781951527389 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 24230.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Behind the Scenes of Health Care presents an extensive review of motivation and commitment among health care workers in support and bedside care roles.
The publication includes two research studies: motivation and commitment of support services employees in a health care environment and the correlation between patient experience feedback and nursing motivation and engagement. Additionally, the publication includes two case studies: cultural disruption in a health care system and a service organization review of turnover.
Lastly, and most significantly, the publication provides a framework and model, The Tri-Factor Model, to assess and measure workplace dynamics of motivation, commitment, and culture that is also applicable to turnover analyses. Readers of Behind the Scenes of Health Care are provided tools to understand motivation, commitment, and cultural components in the contemporary workplace that may be applied to any organization.
Автор: Candy Campbell Название: Improv to Improve Healthcare: A System for Creative Problem-Solving ISBN: 1637420927 ISBN-13(EAN): 9781637420928 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 22570.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Healthcare organizations cry out for a toll to decrease untoward events and bridge the communication gap between professional clinical teams and clients. Discover how to guide your team to creatively problem-solve, build emotional and social intelligence, increase workplace safety and employee retention, and guarantee client satisfaction with the results-don't-lie Improv to Improve Healthcare system.
Автор: Fombu Emmanuel Название: Predictive Medicine: Artificial Intelligence and Its Impact on Healthcare Business Strategy ISBN: 1951527046 ISBN-13(EAN): 9781951527044 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 29250.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Predictive Medicine makes artificial intelligence more accessible for healthcare practitioners without shying away from complex topics and controversial subject matter.
Artificial intelligence, machine learning, natural language processing, robotics, big data and other new technologies are ready to revolutionize the way we look at healthcare. But if we want them to achieve their full potential, we'll need leaders who understand these new tools and who have long-term strategies in place to take advantage of them.
This book will help you to become one of those leaders. Predictive Medicine makes artificial intelligence more accessible for healthcare practitioners without shying away from complex topics and controversial subject matter. It's a call-to-action for a new generation of health leaders and a roadmap to help them usher in a brighter future.
Автор: The World Bank Название: Walking the Talk: Reimagining Primary Health Care After Covid-19 ISBN: 1464817685 ISBN-13(EAN): 9781464817687 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 36740.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Very few topics in global health have been as controversial as primary health care. In this book the authors explain what it takes to reimagine primary health care in the 21st century, an era of increased rapidly changing health care needs, population expectations, availability of financial and human resources, and digital technology.
An eye-opening and compelling ethnography about how doctors make decisions
The oath that doctors take to "do no harm" suggests that patient welfare is at the center of what it means to be a successful medical professional. It is also understood, however, that hospitals are not only vessels for medical care—they are businesses, educational institutions, and complex bureaucracies with intricate codes of etiquette that dictate how each staff member should approach situations with patients. In Conflicted Care, Hyeyoung Oh Nelson provides an in-depth look at the decision-making processes of physicians at a large, prestigious academic medical center—that she calls Pacific Medical Center—and finds that more often than not patient wellbeing is only one of several factors governing day-to-day decisions.
The steps physicians take reveal a kind of hidden curriculum of the medical world, one that is guided by status and hierarchy, bureaucracy, norms for consulting with third-parties, regulations for interactions with patients, and medical uncertainty. While at an institutional and individual level patient care continues to be integral to everything the physicians do, they are forced to reconcile that vow with these other, often-conflicting internal logics. Harm, Nelson argues, is thus built into the practice of medicine in the United States. This harm can take the form of unnecessary treatments and consultations or inadequate treatment for pain to motivate specialist intervention that would otherwise be resisted. These and other practices have the overall consequence of significantly driving up inpatient care costs, which then results in patients forgoing needed, ongoing treatment once they receive their medical bills.
Drawing on a deep ethnography of physicians in the Internal Medicine Service unit, Nelson offers a sharp assessment of current policies aimed at alleviating medical costs and explains why they are ineffective. She concludes by offering novel policy and practice recommendations for health care practitioners, policy makers, and healthcare institutions.
An eye-opening and compelling ethnography about how doctors make decisions
The oath that doctors take to "do no harm" suggests that patient welfare is at the center of what it means to be a successful medical professional. It is also understood, however, that hospitals are not only vessels for medical care—they are businesses, educational institutions, and complex bureaucracies with intricate codes of etiquette that dictate how each staff member should approach situations with patients. In Conflicted Care, Hyeyoung Oh Nelson provides an in-depth look at the decision-making processes of physicians at a large, prestigious academic medical center—that she calls Pacific Medical Center—and finds that more often than not patient wellbeing is only one of several factors governing day-to-day decisions.
The steps physicians take reveal a kind of hidden curriculum of the medical world, one that is guided by status and hierarchy, bureaucracy, norms for consulting with third-parties, regulations for interactions with patients, and medical uncertainty. While at an institutional and individual level patient care continues to be integral to everything the physicians do, they are forced to reconcile that vow with these other, often-conflicting internal logics. Harm, Nelson argues, is thus built into the practice of medicine in the United States. This harm can take the form of unnecessary treatments and consultations or inadequate treatment for pain to motivate specialist intervention that would otherwise be resisted. These and other practices have the overall consequence of significantly driving up inpatient care costs, which then results in patients forgoing needed, ongoing treatment once they receive their medical bills.
Drawing on a deep ethnography of physicians in the Internal Medicine Service unit, Nelson offers a sharp assessment of current policies aimed at alleviating medical costs and explains why they are ineffective. She concludes by offering novel policy and practice recommendations for health care practitioners, policy makers, and healthcare institutions.
Автор: Rhodes, Penny Название: Too Ill to Talk? ISBN: 0415233178 ISBN-13(EAN): 9780415233170 Издательство: Taylor&Francis Рейтинг: Цена: 50010.00 T Наличие на складе: Есть у поставщика Поставка под заказ.
Автор: Naghshpour Название: Regression For Economics ISBN: 1606494058 ISBN-13(EAN): 9781606494059 Издательство: McGraw-Hill Рейтинг: Цена: 9730.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Regression analysis is the most commonly used statistical method in the world. Although few would characterize this technique as simple, regression is in fact both simple and elegant. The complexity that many attribute to regression analysis is often a reflection of their lack of familiarity with the language of mathematics. But regression analysis can be understood even without a mastery of sophisticated mathematical concepts. This book provides the foundation and will help demystify regression analysis using examples from economics and with real data to show the applications of the method. The concepts related to regression analysis are explained in a way that is comprehensible to those whose mathematical skills are not matching that of the expert level, and uses Microsoft Excel to obtain regression results. What hinders peoples' comprehension of regression analysis is the difficulty many have in understanding mathematical symbols and derivations. By removing this obstacle, this book enables the logical reader to learn regression without possessing superior mathematical skills.
Автор: Kransdorff Arnold Название: Knowledge Management: The Death of Wisdom ISBN: 1606495429 ISBN-13(EAN): 9781606495421 Издательство: McGraw-Hill Рейтинг: Цена: 21680.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: This book is about an unintended-and unnoticed-consequence that is needlessly costing commerce and industry an unimaginable amount of money. It was in the early 1980s that someone smart thought that the flexible labor market would allow employers to quickly adapt their workforce to the new industrial technology-led revolution. It did, but the trouble is that nobody thought of the downside consequences- short jobs tenure and the continual loss of the organizations' unique, hard-won and expensively acquired knowledge and experience. Inside, you'll learn how employers can continue to take advantage of the flexible labor market while holding on to their special knowledge and experience. It's a way of recovering lost continuity, allowing rolling generations of employees to learn more effectively from tried-and-tested experience and thus improve their decision making. Called experiential learning that has been adapted to the modern workplace, it's a way of helping to banish all those repeated mistakes, re-invented wheels and other unlearned lessons that litter modern industry and commerce.
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