Decision Making in Service Industries, Faulin, Javier
Автор: Huub Ruel, Ralf Burbach, Stefan Jooss Название: Talent Management Innovations in the International Hospitality Industry ISBN: 180071307X ISBN-13(EAN): 9781800713079 Издательство: Emerald Рейтинг: Цена: 93490.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Talent Management Innovations in the International Hospitality Industry explores a wide range of subjects within the talent management field, including employer branding, creative talent, talent pools, and mentoring initiatives, along with a focus on talent identification, development, and retention.
Автор: Toubes Diego R., Araъjo-Vila Noelia Название: Risk, Crisis, and Disaster Management in Small and Medium-Sized Tourism Enterprises ISBN: 1799869970 ISBN-13(EAN): 9781799869979 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 159850.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Tourism destinations are traditionally dominated by small and medium-sized enterprises that provide a wide range of products to tourists such as accommodation, travel services, transportation, recreation and entertainment, and food and beverage services. New knowledge and global risks have emerged, and small and medium-sized tourism enterprises (SMTEs) are now highly vulnerable.
Recently, the COVID-19 pandemic has hit the whole world and caused a change in the tourism paradigm. Many SMTEs around the world have been severely affected by the need to completely shut down their activities for months, and expectations for recovery in the medium term are not optimistic. SMTEs do not have the capacity and increased resources—financial, human, operational—of large companies to prepare for crisis contingencies (planning) and respond to the challenges they face. They simply do not have the resources or knowledge for risk analysis and the creation of crisis teams or plans.
This is an area of growing importance and concern, both in the public and private sectors, where specific research and more in-depth knowledge are needed.
Risk, Crisis, and Disaster Management in Small and Medium-Sized Tourism Enterprises connects research in the field of crisis management with the risks affecting small and medium-sized tourism enterprises. The book presents prevailing research on SME-related planning, response, and recovery during crisis situations, further propelling much-needed literature on these challenges in today's tourism industry. The chapters cover important topics such as terrorism threats, disaster management, resilient strategies, pandemic management, and risk analysis.
The target audience of this book will be composed of professionals working in the tourism and hospitality industries, restaurateurs, travel agencies, hotel executives, directors, managers, crisis and risk planners, policymakers, government officials, researchers, and academicians who are interested in the threats to tourism businesses and how small and medium-sized enterprises can manage and navigate these risks.
Автор: Antonio Perez Marquez Название: Servitization: Assessment Protocol for Action ISBN: 1637424205 ISBN-13(EAN): 9781637424209 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 24230.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Managing a servitization strategy is a tough managerial challenge due to the delicate and high business implications. What do you need to know to achieve the outcomes the company wants? A reliable, practical, and effective instrument and a relevant dynamic managerial capability for motivation and adoption decision. This is the value proposition of Servitization: Assessment Protocol for Action.Servitization is about adding service value to the manufacturing business. The concise content develops pioneering processes and application models through its 5 chapters, written in a colloquial way with real examples while offering corresponding application dynamics that allow incorporating the reader's own experiences on the subject.This book is a suitable support for directors and managers of the manufacturing industry, as well as a tool for immediate action for the professionals interested in the business service innovation model, university professors and students, researchers and consultants, and anyone interested in adding value of service to your business.
Honorable Mention, Mirra Komarovsky Book Award, given by the Eastern Sociological Society 2021 Outstanding Academic Title, Choice Magazine How workers navigate race, gender, and class in the food service industry Two unequal worlds of work exist within the upscale restaurant scene of Los Angeles. White, college-educated servers operate in the front of the house—also known as the public areas of the restaurant—while Latino immigrants toil in the back of the house and out of customer view. In Front of the House, Back of the House, Eli Revelle Yano Wilson shows us what keeps these workers apart, exploring race, class, and gender inequalities in the food service industry. Drawing on research at three different high-end restaurants in Los Angeles, Wilson highlights why these inequalities persist in the twenty-first century, pointing to discriminatory hiring and supervisory practices that ultimately grant educated whites access to the most desirable positions. Additionally, he shows us how workers navigate these inequalities under the same roof, making sense of their jobs, their identities, and each other in a world that reinforces their separateness. Front of the House, Back of the House takes us behind the scenes of the food service industry, providing a window into the unequal lives of white and Latino restaurant workers.
Автор: Sproull, Bob (focus And Leverage Consulting, Usa) Название: Problem-solving, problem-prevention, and decision-making guide ISBN: 0815361408 ISBN-13(EAN): 9780815361404 Издательство: Taylor&Francis Рейтинг: Цена: 34700.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: The cornerstones of this book are three detailed roadmaps for solving problems, preventing problems, and making effective decisions. The book provides real case studies to illustrate each of the techniques presented in the book.
Название: Multi-criteria decision analysis in management ISBN: 1799822176 ISBN-13(EAN): 9781799822172 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 166320.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Provides innovative insights into the rationale behind using MCDM techniques to solve decision-making problems, and provides comprehensive discussions on these techniques from their inception, development, and growth to their advancements and applications.
Автор: Abhishek Behl Название: Multi-Criteria Decision Analysis in Management ISBN: 1799822168 ISBN-13(EAN): 9781799822165 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 219910.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Multi-criteria decision making (MCDM) has been extensively used in diverse disciplines, with a variety of MCDM techniques used to solve complex problems. A primary challenge faced by research scholars is to decode these techniques using detailed step-by-step analysis with case studies and data sets. The scope of such work would help decision makers to understand the process of using MCDM techniques appropriately to solve complex issues without making mistakes.
Multi-Criteria Decision Analysis in Management provides innovative insights into the rationale behind using MCDM techniques to solve decision-making problems and provides comprehensive discussions on these techniques from their inception, development, and growth to their advancements and applications. The content within this publication examines hybrid multicriteria models, value theory, and data envelopment. Ideal for researchers, management professionals, students, operations scholars, and academicians, this scholarly work supports and enhances the decision-making process.
Автор: Hassan Said Ali, Mohamed Ali Wagdy Название: Handbook of Research on Decision Sciences and Applications in the Transportation Sector ISBN: 1799880400 ISBN-13(EAN): 9781799880400 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 303070.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: The advancements in decision sciences theory and applications can be regarded as a continuously emerging field in all areas of interest including technology, industry, energy, healthcare, education, agriculture, social sciences, and more. Managers in all disciplines face an endless list of complex issues every day. One of the essential managerial skills is the ability to allocate and utilize limited resources appropriately in the efforts of achieving optimal performance efficiently. This is no less important for those who work in the transportation sector. The Handbook of Research on Decision Sciences and Applications in the Transportation Sector explores the importance of decision sciences and the ways in which they apply to the transportation sector. This book covers technologies and tools including machine learning, mathematical modeling, and simulation and their applications in such tasks as reducing fuel costs, improving passenger flow, and ensuring vehicle safety. It is an essential reference source for managers, professionals in the transport industry, supply chain specialists, safety officers, IT consultants, executives, practitioners, scientists, students, researchers, and academicians.
Автор: Fowler, James Название: Strategy and managed decline ISBN: 1800431899 ISBN-13(EAN): 9781800431898 Издательство: Emerald Рейтинг: Цена: 88090.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Why do organisations decline, and what happens when they do? Strategy and Managed Decline: London Transport 1948-87 is a historical case study looking at how London Transport, a world beater in 1948, declined from being an international exemplar to dilapidation in 30 years.
Название: Independence in Regulatory Decision Making (Spanish Edition) ISBN: 9203065210 ISBN-13(EAN): 9789203065214 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 8310.00 T Наличие на складе: Нет в наличии. Описание: Defines in detail the independence needed in the regulatory decision making process and how to meet the potential challenges to that independence. The report identifies a number of measures that need to be implemented at different levels to promote and protect independence in the regulatory decision making process.
Автор: Ali Wagdy Mohamed, Said Ali Hassan Название: Decision Sciences and Applications in the Transportation Sector ISBN: 1799880419 ISBN-13(EAN): 9781799880417 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 156150.00 T Наличие на складе: Нет в наличии. Описание: The advancements in decision sciences theory and applications can be regarded as a continuously emerging field in all areas of interest including technology, industry, energy, healthcare, education, agriculture, social sciences, and more. Managers in all disciplines face an endless list of complex issues every day. One of the essential managerial skills is the ability to allocate and utilize limited resources appropriately in the efforts of achieving optimal performance efficiently. This is no less important for those who work in the transportation sector.
Decision Sciences and Applications in the Transportation Sector explores the importance of decision sciences and the ways in which they apply to the transportation sector. This book covers technologies and tools including machine learning, mathematical modeling, and simulation and their applications in such tasks as reducing fuel costs, improving passenger flow, and ensuring vehicle safety. It is an essential reference source for managers, professionals in the transport industry, supply chain specialists, safety officers, IT consultants, executives, practitioners, scientists, students, researchers, and academicians.
Автор: Schulman Paul, Roe Emery Название: Reliability and Risk: The Challenge of Managing Interconnected Infrastructures ISBN: 080479393X ISBN-13(EAN): 9780804793933 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 71060.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: The safe and continued functioning of critical infrastructures—such as electricity, natural gas, transportation, and water—is a social imperative. Yet the complex connections between these systems renders them increasingly precarious. Furthermore, though we depend so heavily on interconnected infrastructures, we do not fully understand the risks involved in their failure.Emery Roe and Paul R. Schulman argue that designs, policies, and laws often overlook the knowledge and experiences of those who manage these systems on the ground—reliability professionals who have vital insights that would be invaluable to planning. To combat this major blind spot, the athors construct a new theoretical perspective that reveals how to make sense of complex interconnected networks and improve reliability through management, regulation, and political leadership. To illustrate their approach in action, they present a multi-year case study of one of the world's most important "infrastructure crossroads," the San Francisco Bay-Delta. Reliability and Risk advances our understanding of what it takes to ensure the dependability of the intricate—and sometimes hazardous—systems on which we rely every day.
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