Emotional Labor in Work with Patients and Clients, Zolnierczyk-Zreda, Dorota
Автор: Review Harvard Business Название: Dealing with Difficult People (HBR Emotional Intelligence Series) ISBN: 1633696081 ISBN-13(EAN): 9781633696082 Издательство: NBN International Рейтинг: Цена: 13540.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание:
Learn how to deal with difficult colleagues and clients.
At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?
This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.
Books in this series are based on the work of experts including:
Daniel Goleman
Tony Schwartz
Nick Morgan
Daniel Gilbert
This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries.
HOW TO BE HUMAN AT WORK.
The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
Do you completely understand the relationships you have?would you like to be able to vastly improve the control of your emotions?in the past it was thought that successful people were those with the highest IQ's, the best exam results and a top degree. Success was believed to be measured by these achievements and all other things were secondary.however, new research suggests that Emotional Intelligence is far more import and in this book, Emotional Intelligence: A Guide to Improving Emotion Control and understanding Relationships, you will discover exactly how it can transform your success with chapters on: Understanding Emotional Intelligence The difference between IQ and EQ The benefits How to boost your emotional self-awarenessmanaging stress Interpersonal connections and relationships And much more...by learning how to identify emotions, intentions, desires and goals in yourself and others you can begin to manage them to accomplish positive outcomes, not just for you but for others too.using the tips and advice contained within Emotional intelligence is the first step towards that goal Get a copy today and see how your relationships can be transformed with this new knowledge.
Book 2 emotional-intelligence at-work
If you're always having trouble dealing with negative emotions in your place of work and can't take it anymore, then this book is for you.our world today is nothing like our ancestors have ever faced. A fast-paced world of economic uncertainty and turbulent workplaces, and our bodies have not evolved to deal with the kind of stress that this new situation presents. In this book, Lawrence Franz lucidly explains what emotional intelligence is and how it is clearly tied with our ability to control stress, especially in the workplace.Here's the thing: If you have any love at all for what you do, you know your lack of emotional control is causing you stress and straining your relationships with others at work, and you've tried many methods recommended by "gurus" to help you with it, but it simply doesn't work. The reason they don't work is simple: They are not practical. This book is going to change that.Here's a sample of what you'll discover in this guide: How to identify your stress triggers in the workplace and keep them in check.16 simple, but effective ways of maintaining a stellar relationship with others in the workplace Don't let negative emotions wreck your ship: How to deal with unhealthy emotions Techniques and strategies to boost your self-confidence and set yourself up for long-lasting success Traits of an effective leader and more deeply insightful and highly practical, Emotional Intelligence at Work is a vast resource filled with actionable tips, tactics and strategies to help you deal with a wide range of unhealthy emotions and stress, helping you grow and thrive in an uncertain world.scroll up and click the button to buy now and get started on your journey to becoming more confident, self-aware and stress-free individual today
★ 55% OFF for Bookstores Discounted Retail Price ★
Do you want to improve your communication skills and boost your leadership?
Have you ever wondered why some people advance in their careers faster than you, even if they seem less intelligent?
Do you want to use communication and emotional intelligence to your advantage to create plants, delegate, solve problems, manage, and motivate your employees?
If you know that you want to be better in social situations, need help reading other people's emotions, are a leader at your work, or simply want to be more charismatic but are not even sure where to begin, then Emotional Intelligence for Leadership: Improve Communication Skills and Social Skills to Influence People and Achieve Anything You Want - Develop Emotional Intelligence and Boost Your Leadership Skills is for you.
In this book, not only you will learn how to best communicate with absolutely anyone, but you will also learn about the common stumbling blocks that a lot of people encounter when trying to be more open but end up knocking them off the path or discouraging them entirely.
Being prepared for hardships is part of the process so that rather than giving up, you are ready to take it in stride. Inside, you will find fool-proof ways to overcome your biggest fears and live the life you are striving for.
You will learn:
-Exactly what EQ, or emotional intelligence, is
-How to find out if you have it
-How to develop better emotional intelligence
-Tips, tools, and tricks to be better at communicating
-Fool-proof ways to overcome shyness
-The perfect way to have a conversation with absolutely anyone
-The secret to building deep, genuine relationships
-How to nail down-and perfect-exactly what that elusive element of charisma is
-The only five steps you need to be a great leader
-How to talk to your employees
-The best way to motivate your employees to give their best every day
-And much more
You will learn step-by-step instructions for all of your most challenging communication and social interaction situations. Learning how to be a better listener, meeting new people, being more assertive, understanding what other people's body language means, as well as knowing how to respond in all situations are not things that a person is born with.
These are all skills you can learn, practice, and master. Understanding other people does not have to be a mystery. By increasing your emotional intelligence, you will learn how to predict what other people will do, and you will be able to use that to your advantage.
If you are ready to make a change in your personal or professional life, have more meaningful relationships, overcome your shyness in meeting new people, build confidence in social situations, become the person your friends and coworkers look to for help, or even just improve your understanding of your own emotions, give yourself the gift of reading this book
Would You Like To Know More?
Scroll up and click the "Buy Now" button to become the leader you deserve to be and to improve your life
★ 55% OFF for Bookstores Discounted Retail Price ★
Do you want to improve your communication skills and boost your leadership?
Have you ever wondered why some people advance in their careers faster than you, even if they seem less intelligent?
Do you want to use communication and emotional intelligence to your advantage to create plants, delegate, solve problems, manage, and motivate your employees?
If you know that you want to be better in social situations, need help reading other people's emotions, are a leader at your work, or simply want to be more charismatic but are not even sure where to begin, then Emotional Intelligence for Leadership: Improve Communication Skills and Social Skills to Influence People and Achieve Anything You Want - Develop Emotional Intelligence and Boost Your Leadership Skills is for you.
In this book, not only you will learn how to best communicate with absolutely anyone, but you will also learn about the common stumbling blocks that a lot of people encounter when trying to be more open but end up knocking them off the path or discouraging them entirely.
Being prepared for hardships is part of the process so that rather than giving up, you are ready to take it in stride. Inside, you will find fool-proof ways to overcome your biggest fears and live the life you are striving for.
You will learn:
-Exactly what EQ, or emotional intelligence, is
-How to find out if you have it
-How to develop better emotional intelligence
-Tips, tools, and tricks to be better at communicating
-Fool-proof ways to overcome shyness
-The perfect way to have a conversation with absolutely anyone
-The secret to building deep, genuine relationships
-How to nail down-and perfect-exactly what that elusive element of charisma is
-The only five steps you need to be a great leader
-How to talk to your employees
-The best way to motivate your employees to give their best every day
-And much more
You will learn step-by-step instructions for all of your most challenging communication and social interaction situations. Learning how to be a better listener, meeting new people, being more assertive, understanding what other people's body language means, as well as knowing how to respond in all situations are not things that a person is born with.
These are all skills you can learn, practice, and master. Understanding other people does not have to be a mystery. By increasing your emotional intelligence, you will learn how to predict what other people will do, and you will be able to use that to your advantage.
If you are ready to make a change in your personal or professional life, have more meaningful relationships, overcome your shyness in meeting new people, build confidence in social situations, become the person your friends and coworkers look to for help, or even just improve your understanding of your own emotions, give yourself the gift of reading this book
Would You Like To Know More?
Scroll up and click the "Buy Now" button to become the leader you deserve to be and to improve your life
Do you want to discover how to guide people in the right direction by recognizing their emotions?
Do you wonder why some people are progressing faster in their careers than you, even when they seem less smart?
Do you want to learn how to manage people more effectively, so you can cut your workweek from 60 hours to 40 hours or less?
Then keep reading...
A recent study in Career Builder shows that 71% of the hiring managers said: An employee s Emotional Intelligence (or EQ), is more important than their IQ . 75% of them even said they were more likely to promote a high-EQ employee than a high IQ employee.
Which is why ... since it was first labeled by professor Daniel Goleman in his 1995 bestseller, Emotional Intelligence ... more and more evidence shows that your EQ has a bigger influence on your success as a leader than your IQ.
And luckily, it s a skill that can be acquired without months of studying.
Here s a tiny bit of what you ll discover in Emotional Intelligence for Leadership
How to leverage positive emotions in people to increase their productivity and happiness (page 40 and page 53)
How to recognize 3 key emotions from other people and build better relationships (page 39)
How to avoid complaining and mockery within your workforce (page 126)
How to manage your own emotions so you can make decisions based on sound logic and reasoning (page 26)
How to use your voice to influence people and regain the positive spirit in your team (page 99)
How to turn jealousy into motivation by putting things in another perspective (page 117)
How to deal with the biggest enemy for the productivity of your team (page 122)
And much, much more.
Even if your empathy regarding other people s feelings isn t quite like Gandi s or Mother Theresa s. The everyday examples from the office floor will give you the tools and techniques to recognize and react to those emotions as a successful leader.
Maybe you are doubting if reading a book about emotional intelligence can help you in your busy life as a modern-day leader. That s why a big part of this book is dedicated to the unique 4-Week Emotional Intelligence Booster Program.
This program is specially developed to raise your EQ as a leader. Besides raising your self-awareness and getting more fruitful relationships, it will also skyrocket your chances of getting a promotion.
It s time to sharpen your most essential leadership skill Emotional Intelligence.
Scroll up and choose Add to Cart to become the well-respected leader you deserve to be.
Do you want to improve your communication skills and boost your leadership?
Have you ever wondered why some people advance in their careers faster than you, even if they seem less intelligent?
Do you want to use communication and emotional intelligence to your advantage to create plants, delegate, solve problems, manage, and motivate your employees?
If you know that you want to be better in social situations, need help reading other people's emotions, are a leader at your work, or simply want to be more charismatic but are not even sure where to begin, then Emotional Intelligence for Leadership: Improve Communication Skills and Social Skills to Influence People and Achieve Anything You Want - Develop Emotional Intelligence and Boost Your Leadership Skills is for you.
In this book, not only you will learn how to best communicate with absolutely anyone, but you will also learn about the common stumbling blocks that a lot of people encounter when trying to be more open but end up knocking them off the path or discouraging them entirely.
Being prepared for hardships is part of the process so that rather than giving up, you are ready to take it in stride. Inside, you will find fool-proof ways to overcome your biggest fears and live the life you are striving for.
You will learn:
-Exactly what EQ, or emotional intelligence, is
-How to find out if you have it
-How to develop better emotional intelligence
-Tips, tools, and tricks to be better at communicating
-Fool-proof ways to overcome shyness
-The perfect way to have a conversation with absolutely anyone
-The secret to building deep, genuine relationships
-How to nail down-and perfect-exactly what that elusive element of charisma is
-The only five steps you need to be a great leader
-How to talk to your employees
-The best way to motivate your employees to give their best every day
-And much more
You will learn step-by-step instructions for all of your most challenging communication and social interaction situations. Learning how to be a better listener, meeting new people, being more assertive, understanding what other people's body language means, as well as knowing how to respond in all situations are not things that a person is born with.
These are all skills you can learn, practice, and master. Understanding other people does not have to be a mystery. By increasing your emotional intelligence, you will learn how to predict what other people will do, and you will be able to use that to your advantage.
If you are ready to make a change in your personal or professional life, have more meaningful relationships, overcome your shyness in meeting new people, build confidence in social situations, become the person your friends and coworkers look to for help, or even just improve your understanding of your own emotions, give yourself the gift of reading this book
Would You Like To Know More?
Scroll up and click the "Buy Now" button to become the leader you deserve to be and to improve your life
Do you want to improve your communication skills and boost your leadership?
Have you ever wondered why some people advance in their careers faster than you, even if they seem less intelligent?
Do you want to use communication and emotional intelligence to your advantage to create plants, delegate, solve problems, manage, and motivate your employees?
If you know that you want to be better in social situations, need help reading other people's emotions, are a leader at your work, or simply want to be more charismatic but are not even sure where to begin, then Emotional Intelligence for Leadership: Improve Communication Skills and Social Skills to Influence People and Achieve Anything You Want - Develop Emotional Intelligence and Boost Your Leadership Skills is for you.
In this book, not only you will learn how to best communicate with absolutely anyone, but you will also learn about the common stumbling blocks that a lot of people encounter when trying to be more open but end up knocking them off the path or discouraging them entirely.
Being prepared for hardships is part of the process so that rather than giving up, you are ready to take it in stride. Inside, you will find fool-proof ways to overcome your biggest fears and live the life you are striving for.
You will learn:
-Exactly what EQ, or emotional intelligence, is
-How to find out if you have it
-How to develop better emotional intelligence
-Tips, tools, and tricks to be better at communicating
-Fool-proof ways to overcome shyness
-The perfect way to have a conversation with absolutely anyone
-The secret to building deep, genuine relationships
-How to nail down-and perfect-exactly what that elusive element of charisma is
-The only five steps you need to be a great leader
-How to talk to your employees
-The best way to motivate your employees to give their best every day
-And much more
You will learn step-by-step instructions for all of your most challenging communication and social interaction situations. Learning how to be a better listener, meeting new people, being more assertive, understanding what other people's body language means, as well as knowing how to respond in all situations are not things that a person is born with.
These are all skills you can learn, practice, and master. Understanding other people does not have to be a mystery. By increasing your emotional intelligence, you will learn how to predict what other people will do, and you will be able to use that to your advantage.
If you are ready to make a change in your personal or professional life, have more meaningful relationships, overcome your shyness in meeting new people, build confidence in social situations, become the person your friends and coworkers look to for help, or even just improve your understanding of your own emotions, give yourself the gift of reading this book
Would You Like To Know More?
Scroll up and click the "Buy Now" button to become the leader you deserve to be and to improve your life
● Want to see a drastic improvement in your everyday life?
● Want to get familiar with the art of reading people?
● Want to boost your emotional agility?
● Want to accelerate your learning?
If this is what you're looking for, this is the book that can help you
Having a high IQ is great but what about your Emotional Quotient (EQ)? In this book, we will examine why emotional intelligence is needed to live a full, healthy life.
It does not really matter what your vocation or craft is. Emotional Intelligence is a skill that translates in all spheres of life. But knowing what EQ is and knowing how to use it to improve your life are two very different things.
During the course of this book, we will take a brief look at the current knowledge surrounding the subject, before exploring how you can vastly improve your own emotional intelligence with a series of examples and practical exercises.
Going through these pages you will learn:
● How emotional intelligence can help you make a positive impact both at work and in your personal life
● How to improve your EQ in everyday environments
● How to influence others and get what you want without looking like a manipulative person
● Which are the core emotions and learn how to read other people
● How to build meaningful and lasting relationships based on mutual respect, empathy, and trust
And these are only a few of the topics...
Knowing yourself and mastering your emotions takes a lifetime. The return of investment, however, to put it mildly, will be priceless.
Are you ready to positively change your life? If so the only step missing is your action
WHAT ARE YOU WAITING FOR?
CLICK THE BUY NOW BUTTON
Автор: Druskat, Vanessa Urch Название: Linking Emotional Intelligence and Performance at Work ISBN: 0805850740 ISBN-13(EAN): 9780805850741 Издательство: Taylor&Francis Рейтинг: Цена: 60220.00 T Наличие на складе: Нет в наличии.
Автор: Zolnierczyk-Zreda, Dorota , Luczak, Anna , Baka, Название: Emotional Labour in Work with Patients and Clients ISBN: 0367900955 ISBN-13(EAN): 9780367900953 Издательство: Taylor&Francis Рейтинг: Цена: 132710.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: This book describes psychosocial working conditions that negatively impact the mental and physical well-being of employees of various "assistance-related" professional groups, as well as individuals whose work is related to contact with demanding clients.
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