Emptiness of business excellence, Collins, David (northumbria University, Uk) Collins, Jack
Автор: James Evans and William Lindsay Название: Managing for Quality and Performance Excellence ISBN: 0357442032 ISBN-13(EAN): 9780357442036 Издательство: Cengage Learning Рейтинг: Цена: 91860.00 T Наличие на складе: Невозможна поставка. Описание: MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 11E helps you learn on your terms. This edition presents the latest developments in the field as you examine fundamental principles, criteria and the historic underpinnings of total quality. The authors provide a solid foundation for understanding and applying technical tools and performance excellence from an enterprise perspective. This digital resource gives you the flexibility to highlight key text, add notes and create custom flashcards. When it�s time to study, everything that has been flagged or noted can be gathered into an easily accessible guide. The Readspeaker feature reads text aloud, so you can learn on the go, wherever you are.
Автор: Duggan, Kevin J. Название: Operational Excellence in Your Office ISBN: 1138438057 ISBN-13(EAN): 9781138438057 Издательство: Taylor&Francis Рейтинг: Цена: 183750.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Operational Excellence is achieved when all employees in your organization can see the flow of value to your customers and can make adjustments to that flow before it breaks down. Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques presents nine time-tested guidelines for designing business process flow that enable Operational Excellence in the office. Each chapter describes one guideline by using text, illustrations, and practical examples to provide a comprehensive understanding of why creating flow in the office is essential and how to achieve it.Accounting for the reality that most office employees are required to work on many different projects throughout the day, this book details a step-by-step methodology for leveraging traditional value stream flow to establish Operational Excellence in an office environment. In addition, it describes a more advanced form of flow called "self-healing" flow in which employees are capable of identifying and fixing problems with the flow without requiring management intervention.Explaining how to achieve Operational Excellence and self-healing flow with the nine guidelines, the book also introduces new concepts such as part-time continuous flow processing cells, workflow cycles, takt capability, integration events, pitch in the office, and ways to tell whether your office is on time.With this book, you will be able to take the knowledge provided and immediately apply it by following the step-by-step checklists included at the end of each chapter. In addition to the lists of action items for implementing each guideline, the book includes "acid tests" you can use to determine if you have implemented each guideline correctly.When finished, you will have designed an end-to-end flow for the services in your office as well as visual systems to help employees distinguish normal flow from abnormal flow s
Автор: Crawford, Fred Mathews, Ryan Название: Myth of excellence ISBN: 0609810014 ISBN-13(EAN): 9780609810019 Издательство: Random House (USA) Рейтинг: Цена: 22560.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: David Lindsay was a writer of fantasy fiction who died in 1945. Interest in Lindsay has been growing steadily, and in this book, Bernard Sellin has written a comprehensive survey of Lindsay`s life and work, analysing the thematic patterns of Lindsay`s settings, plots and characters. It will be read with profit by all those who are interested both in Lindsay and in the genre of fantasy literature.
Автор: Unruh Kevin Название: Ethics, Reason, & Excellence: A Simple Formula for Leadership ISBN: 1647187826 ISBN-13(EAN): 9781647187828 Издательство: Неизвестно Рейтинг: Цена: 20310.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание:
Ethics, Reason, & Excellence: A Simple Formula for Leadership presents three leadership pillars for all types of leaders. This book distills these leadership principles into pleasantly fluent and easy to understand language in a thorough but concise collection of short chapters. It is confident in its wisdom but unimpressed by the truth of its convictions. Ethics, Reason, & Excellence offers as sincere a blueprint for leadership as can be found in the vast collection of books on the subject that are arguably 200 pages too long. True leadership is about ethics and craftsmanship. This books book proves this assertion easily and convincingly.
Автор: Mathias Kirchmer Название: High Performance Through Process Excellence ISBN: 3642434045 ISBN-13(EAN): 9783642434044 Издательство: Springer Рейтинг: Цена: 46570.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: The resulting next generation enterprise is ready for long term success. The book discusses how business process management delivers real value in private and public sector organizations around the world.
Автор: Dima Alina Mihaela, D`Ascenzo Fabrizio Название: Business Revolution in a Digital Era: 14th International Conference on Business Excellence, Icbe 2020, Bucharest, Romania ISBN: 303059971X ISBN-13(EAN): 9783030599713 Издательство: Springer Цена: 190070.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: This proceedings volume presents a selection of the best papers from the 14th International Conference on Business Excellence, Business Revolution in the Digital Era (ICBE 2020), held in Bucharest, Romania.
Автор: Urquhart Fiona Название: Service Excellence in Organizations, Volume II: Eight Key Steps to Follow and Achieve It ISBN: 1949991172 ISBN-13(EAN): 9781949991178 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 22570.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: This book explores the basic tenets of service excellence, opening to distinguish customer service from service excellence, and explore the driving aspects of strategy and philosophy.
The brand promise to customers creates expectations; hooks targeted and segmented customers into a relationship. Service operations deliver expectations, delight, or on occasion, disappointment, and marketing responds to create loyalty, further delight, or recover the relationship.
Freshness of product or service offering, the injection of a characterful sense of fun, and sensitive personalization of service combine to deliver an authentic, pleasurable and memorable service experience prompting much sought loyalty and advocacy. In turn, staff are happy, profits rise and the organization has long-term sustainability.
The first volume offers some theoretical background, while the second suggests mechanisms, tools, and techniques to help embed to excellence as the foundation of value that the organization delivers. Both contain practical examples and a self-assessment diagnostic tool to identify organizational areas of strength, and aspects to improve.
Автор: Christoph H. Loch; Ludo van der Heyden; Luk N. van Название: Industrial Excellence ISBN: 3642055370 ISBN-13(EAN): 9783642055379 Издательство: Springer Рейтинг: Цена: 97820.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: What does "excellent manufacturing management" mean? And secondly, pay attention to the dimension of management quality, direction setting, integration and delegation, communication, participation, measurement, and employee development.
Автор: Yufeng Zhang; Mike Gregory Название: Value Creation through Engineering Excellence ISBN: 3319563351 ISBN-13(EAN): 9783319563350 Издательство: Springer Рейтинг: Цена: 130430.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: This book provides a systematic framework for effectively creating value through engineering in global business networks, and contributes to an increasingly important branch of engineering operations.
Innovations in pricing can be transformative, but to reach their potential companies must devote equal attention to technical and organizational capabilities. Most firms, however, only pay attention to the technical dimensions of pricing, which severely limits the success of their initiatives. To remedy this, The Pricing Journey provides an integrated guide to the organizational, social, and behavioral aspects of pricing—drawing on principles of socio-technical change. Based on extensive qualitative and quantitative research in an array of firms around the world, Stephan M. Liozu provides a practical roadmap for management teams that aim to reach a new level of pricing power.
Liozu introduces the 5 C model of transformation, which relies on change, capabilities, champions, confidence, and center-led organizational design to create effective and lasting pricing strategies. Rooting his recommendations in research and practice, Liozu proposes specific capabilities to develop on the road to pricing excellence. This book prepares pricing and marketing professionals to be true strategic partners, while contributing the study of pricing transformation.
Автор: Brouker Mark Название: Lessons from the Navy: How to Earn Trust, Lead Teams, and Achieve Organizational Excellence ISBN: 1538137860 ISBN-13(EAN): 9781538137864 Издательство: Rowman & Littlefield Publishers Рейтинг: Цена: 26740.00 T Наличие на складе: Поставка под заказ. Описание: Through step-by-step guidance, easy-to-use leadership techniques, and the military lessons and experience of the author, readers will feel empowered to actively build trust with their subordinates-enabling them to boost morale, enhance productivity, and strive for success.
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